Ratings based on 2,039 Verified Reviews

3.4 out of 5
71% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Two separate buildings, one for rooms, one for reg

Posted Jul 16, 2017
Wanted to be close to airport so stayed here tough neighborhood
Comment from Hotel Management
Jul 21, 2017 by Guest Relations Manager, Hotel Management
Thank you for your review. We are pleased to have provided you with a suitable room in close proximity to the airport. We would love to welcome you back when you have similar needs in this area in future. Best wishes, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix

Nice hotel

Posted Jul 8, 2017
Very clean, confortable, good quality! Will stay there again!
Comment from Hotel Management
Jul 11, 2017 by Guest Experience Manager, Hotel Management
It was our pleasure to be your host on your recent visit. We are happy that everything was to your liking, and we look forward to welcoming you back when you are next in town. Thank you for your review! Best wishes, Hotel Management
3 out of 5
by A verified traveler

Nice hotel in a pretty sketchy place.

Posted Jun 30, 2017
Location is pretty bad, our Uber driver refused to leave us outside the hotel gates because it was too dangerous. But we felt safe within the hotel. Other then that it was your standard basic hotel, nothing to flashy. Everything was fairly decent.
Comment from Hotel Management
Jul 3, 2017 by Guest Experience Manager, Hotel Management
Hi, We are sorry that you didn't love our location, but we are happy that you felt safe and secure in our property. We hope that you would stay with us again when you are in this area, we would love to see you again. Best wishes, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from oakland,ca

Nice hotel when in passing!

Posted Jun 28, 2017
Great overall! Will be stay here again. Breakfast was ready at 6:15 am every day
Comment from Hotel Management
Jun 30, 2017 by Guest Experience Manager, Hotel Management
Thank you so much for your review. We are delighted that you enjoyed your stay with us so much and it is wonderful to hear that you will be back to stay with us again - we look forward to welcoming you back then. Best wishes, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Mc

Clean and Quiet

Posted Jun 27, 2017
Nice clean, updated room. Towels were rough and small, but great for exfoliating. Free breakfast was not very good and crowded. Will stay again.
Comment from Hotel Management
Jun 30, 2017 by Guest Experience Manager, Hotel Management
Thank you for taking the time to leave your review, we really appreciate it. It's good to hear that you enjoyed your clean, updated room. We are sorry of our breakfast did not quite meet your expectations, but we are always happy to hear that our guests intend to stay with us again, we hope to see you soon! Best wishes, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from W

Convenient to baseball stadium.

Posted Jun 25, 2017
Convenient to game, good choice in a not so nice part of town.
Comment from Hotel Management
Jun 27, 2017 by Guest Experience Manager, Hotel Management
Hi, and thank you for your feedback. We are pleased that our location suited your plans for the baseball game so well, and we are very happy that you enjoyed your stay with us so much. We would love to welcome you back the next time you have an opportunity to attend a game! Best wishes, Hotel Management
2 out of 5
by A verified traveler from Minneapolis

Disappointing hotel

Posted Jun 23, 2017
Pros: Super short commute to the airport and to the Coliseum
Cons: Hotel smell on the main floor and rooms, decor is outdated and falling apart
Stayed at the hotel since I needed a last minute room for an early morning flight from OAK. Pro's- Super short commute to the OAK airport, They have a free shuttle starting at 4am Cons- Hotel has a really terrible smell on the main floor where the gym is also located, it got better on the 4th floor where my room was but still was not pleasant. Looks pretty run down overall. Rooms were OK, and the bed was comfortable, had enough TV channels to watch in the evening.
Comment from Hotel Management
Jun 27, 2017 by Guest Experience Manager, Hotel Management
We do occupy an older building, but we work very hard to maintain and clean it to the very highest possible standard, and we trust that you found it to be spotlessly clean. We are very sorry that there was a smell on your floor, this is not an issue that we generally have, and it seems to have been a one-off issue on this occasion. Thank you for choosing to stay with us, we appreciate your business, and we would love to welcome you back on a future occasion. Best wishes, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

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Posted Jun 6, 2017
The hotel I stayed at was nice. The staff was friend and nice and they picked up on what I needed which was secrecy.
Comment from Hotel Management
Jun 17, 2017 by Guest Experience Manager, Hotel Management
It was our pleasure to be your host on your recent visit. Thank you for your review, and in particular for mentioning our staff, who always try to take the very best possible care of our guests. We are happy that everything was to your liking, and we look forward to welcoming you back again. Best Wishes, Hotel Management
2 out of 5
by A verified traveler

Posted May 29, 2017
If I could I would not stay at this hotel again... The price is outrageous and u pay for using a microwave ...too noisy..There were 5 people and only 2 towels and we had to keep calling for stuff . The rooms are 2 tiny for that price!!
Comment from Hotel Management
Jun 1, 2017 by Guest Experience Manager, Hotel Management
We are sorry to hear that you would not choose to stay with us again. This is very disappointing; we feel we offer great value rooms in the area. We are sorry to hear that your room was not well stocked with towels, this is unusual, and I apologize for the inconvenience. Best wishes, Hotel Management
3 out of 5
by A verified traveler

Posted May 23, 2017
The cleaning staff threw items away that were not trash or near the trash can.