Ratings based on 1,969 Verified Reviews

3.4 out of 5
71% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Casa Grande

Comfortable hotel close to Oracle Arena

Posted Mar 23, 2017
Our room was very clean and the beds were comfortable. They could have provided more for the continental breakfast, but anything is better than nothong. I would recommend this hotel to others.
Comment from Hotel Management
Mar 23, 2017 by Guest Experience Manager, Hotel Management
Thank you for your lovely review! We are so glad you enjoyed our clean, comfortable room, and our proximity to the Oracle Arena. We appreciate your recommendation, and we look forward to your next stay with us. Best wishes, Hotel Management
2 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Mar 20, 2017
Good location beds are little hard continental breakfast really sucks was it worth it. When i'm travelingI always try to find a hotel with continental breakfast to save an expense but in this case even with the cut and then I'll breakfast I still had my breakfast because there wasn't very good of a selection and what they did have was not that great.
Comment from Hotel Management
Mar 22, 2017 by Guest Experience Manager, Hotel Management
We are very sorry that our complimentary breakfast did not meet your expectations. We feel that it is quite a standard offering for our style of hotel in this area, but we will take your comments into consideration when we are next reviewing our breakfast menu. Thank you for choosing to stay with us, we do hope to have the opportunity to welcome you back to our property at some point in the future. Thank you for your feedback. Best wishes, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, CA

Great Place to Stay if Going to Oracle Arena

Posted Mar 14, 2017
Pros: Free parking. Ability to walk to arena for a show (if you drive, they charge you $40 to park). Safe and comfortable. Excellent access to freeway.
Cons: The free breakfast wasn't anything special. If had juice and tea. Front staff could be a bit friendlier.
Location: Arena shows are the perfect reason to stay here. There is a small restaurant with wine/beer attached (Jolly Rogers). Easy to get to Oakland and SF.
This place is much nicer than I thought it would be. Bed very comfortable. Everything is room new/clean. Big screen TV.
Comment from Hotel Management
Mar 16, 2017 by Guest Experience Manager, Hotel Management
Hi, and thank you for your review! It's great to hear that we exceeded your expectations, and that you enjoyed your clean, comfortable room here. We are, as you say, in a great location for the arena, and we are delighted to offer our guests free parking, which most find very useful. Thank you for choosing to stay with us, we hope that you will visit us again soon. Best wishes, Hotel Management
3 out of 5
by A verified traveler

Good Hotel that could be Great

Posted Feb 27, 2017
Cons: Improve the breakfast. Staff could be friendlier. They seemed annoyed
Very nice clean rooms. I've stayed at this hotel before (four years go). And back then the breakfast was better. I was very disappointed by the "complimentary" breakfast.
Comment from Hotel Management
Mar 1, 2017 by Guest Experience Manager, Hotel Management
We were delighted to welcome you back to our hotel recently. While we're very happy to hear that you enjoyed your room, we are disappointed to hear that our breakfast did not meet your expectations. We regularly review our breakfast offering, and will take your comments into consideration when we are next doing so. We are very sorry that you did not have the best impression of our staff, they generally provide a very high level of service to our guests, and we apologize that this was not the case for you. Thank you for your feedback, we do hope that we will have the opportunity to welcome you back to stay with us again very soon. Best wishes, Hotel Management
2 out of 5
Recommended
for Everyone
by A verified traveler from B

The room was to small.

Posted Feb 22, 2017
The breakfast being over by 9:30 wasn't cool. The rooms where Nice But very small. the bathroom was small. The price could of been a little cheaper.
Comment from Hotel Management
Feb 23, 2017 by Guest Experience Manager, Hotel Management
It's great to hear that you enjoyed your room during your recent stay with us, albeit you found it a little small. We do have a variety of rooms available; on your return, please do ask us to recommend a larger room type that might be more suitable to your needs. Most of our guests depart the hotel quite early, and there is very little demand for breakfast after 9.30am, but we are sorry that this was too early for you. Thank you for choosing to stay with us, we do hope to welcome you back again soon. Best wishes, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

An Enjoyable Stay

Posted Feb 20, 2017
The hotel is nice and clean. Free parking. Breakfast is free. Very comfortable. Will stay in this hotel when come back.
Comment from Hotel Management
Feb 23, 2017 by Guest Experience Manager, Hotel Management
Thank you for your lovely review! We always love when guests say that they will stay with us again, and we are delighted to have met your needs so well. We hope that you'll be back very soon! Until then, Best wishes, Hotel Management
2 out of 5
by A verified traveler

Posted Feb 16, 2017
Was very dirty and the elevator smelled. Cigarette butt all over the ground outside. Breakfast was really mediocre. Oatmeal tasted like it was watered down to nothing.
Comment from Hotel Management
Feb 23, 2017 by Guest Experience Manager, Hotel Management
We are sorry that a number of things disappointed you during your stay with us. It does sound as though outside needed to be swept when you arrived, and we apologize for this poor first impression of the hotel We are also sorry that our complimentary breakfast did not meet your expectations, although most of our guests find that it provides them with a good start to their day. We do hope that you will give us an opportunity to restore your faith in us, we would love to welcome you back. Thank you for your feedback. Best wishes, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Good price

Posted Feb 3, 2017
Overall it was it good experience. The staff was friendly and very fast . I like how the lobby is separated from the actual hotel. There is a guard outside the parking lot all day/ night which is nice. The rooms are clean
Comment from Hotel Management
Feb 7, 2017 by Guest Experience Manager, Hotel Management
We're really delighted that you enjoyed your stay with us. Thank you for your review, and in particular for mentioning our staff, who always try to take the very best possible care of our guests. We hope that you will have an opportunity to visit us again - we'd love to welcome you back. Warm regards, Hotel Management
2 out of 5
by A verified traveler from new zealand

Stink

Posted Jan 26, 2017
Pros: Location to Arena
Cons: towls in the Gym.
Location: Good and clsoe to arena
Smelly, tired and lurking with undesirables. Excellent location for th near by arenas but if for the same price you are far better off with the neighboring La Quinta.
Comment from Hotel Management
Feb 2, 2017 by Guest Experience Manager, Hotel Management
We are very sorry that you didn't thoroughly enjoy your stay with us. This is not the usual feedback we get, and not the usual experience that our guests have. Our guests always tell us that they love our spacious and well-kept rooms. We are happy that you enjoyed our location, and apologize for not being able to meet your expectations. Thank you for taking the time to leave your feedback. Best wishes, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from NSW Australia

Within walking distance to Oracle Stadium

Posted Jan 24, 2017
Pros: Comfort. Location.
Very happy with this hotel. Comfortable queen size bed, clean and quiet. Lots of fast food options nearby. Airport shuttle service was fantastic and on time. Staff were very helpful when it came to assisting us (from Australia)
Comment from Hotel Management
Jan 26, 2017 by Guest Experience Manager , Hotel Management
We are thrilled that you had such a comfortable stay with us, and that you experienced our good, service-focused hospitality. We do hope that you might have the opportunity to visit this area on another occasion - we would love to welcome you back! Best regards, Hotel Management