Ratings based on 2,700 Verified Reviews

3.9 out of 5
81% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful location.

Posted Jul 23, 2017
The marina view is amazing. This hotel also has a great view of the San Fran skyline. The only downside is the traffic on the Bay Bridge if you go back and forth from San Fran to Berkeley.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

A little bit of heaven

Posted Jul 19, 2017
Pros: Everything. The friendliness and helpfulness of the staff was remarkable. The rooms were nice,beds were comfortable,and the view special.
Cons: I can't think of a thing that needs to be improved.
Location: We love being at the marina and walking around, and watching all the sail boats.
We enjoyed everything about our time at the hotel. The rooms were comfortable and had great views. The shuttle service was a bonus and the driver Adam was friendly and helpful. He deserves a raise. Dining at Skates was special. We also enjoyed the food at the hotel Bar and Grill.
Comment from Hotel Management
Jul 21, 2017 by HotelMgmt, Hotel Management
Your feedback has been shared with the members of my team and we're all smiling. We thrilled to hear how positive your experience was with us and we appreciate you taking the time to let us know! We hope you'll visit us again soon for another amazing stay at the DoubleTree by Hilton Hotel Berkeley!
4 out of 5
Recommended
for Everyone
by A verified traveler from Hawaii

Secluded, but Convenient

Posted Jul 10, 2017
Pros: Staff treated everyone like they really cared! Beautiful views of the marina, the bay, and San Francisco city skyline. Comfortable room, great food!
Cons: Some furnishings are due to be replaced!
Location: 5 minutes into downtown Berkeley, 10 minutes to U.C. Berkeley campus.
Secluded location, away from hubbub of the city, yet convenient to all things Berkeley. Clean, comfortable, well-managed hotel. The staff was fantastic!!!
Comment from Hotel Management
Jul 13, 2017 by HotelMgmt, Hotel Management
It was a pleasure to welcome you to our hotel and we’re delighted that you were impressed with the caring ways of our staff and our amazing views of the bay. We’re currently refurbishing our property and hope to welcome you back to the DoubleTree by Hilton Berkeley Marina again soon. Thank you!
4 out of 5
Recommended
for Everyone
by A verified traveler from LA

had a view of the marina

Posted Jul 8, 2017
Pros: Location and staff. Parking is really easy
Cons: New beds
Location: we use the hotel's bike for a ride and downtown Berkeley is close by.
Second time I've been here and I really like the location. Rooms are clean and had a great view of the marina. Beds could be upgraded.
Comment from Hotel Management
Jul 11, 2017 by HotelMgmt, Hotel Management
Thank you for returning to our hotel. We’re thrilled you enjoy staying here and are impressed with our beautiful location on the marina. Our rooms are being refurbished and we think you'll love the updates during your next stay. We hope to see you again soon at the DoubleTree by Hilton Berkeley Marina.
4 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Nice hotel

Posted Jun 26, 2017
Good hotel that's close to the bay with plenty of places to eat and walk nearby.
Comment from Hotel Management
Jun 29, 2017 by HotelMgmt, Hotel Management
We’re delighted that you found our hotel to be a nice place to stay when visiting the Berkeley area. It’s great to read that you appreciated our convenient location! Please come back and visit with us again soon at the DoubleTree by Hilton Berkeley Marina. Thank you!
3 out of 5
by A verified traveler

The stay

Posted Jun 25, 2017
Cost too high for a small room. Miner stuff needed to be fix.
Comment from Hotel Management
Jun 27, 2017 by HotelMgmt, Hotel Management
Thank you for your review. Our hotel is currently undergoing a renovation and we hope to have the chance to welcome you back in the future, perhaps with one of our many packages, so we can impress you with the updates we are now making.
3 out of 5
Recommended
for Everyone
by A verified traveler from Central Coast, CA

Not a horrible option for the SF area.

Posted Jun 24, 2017
Hotel room was dated. Not what I would have expected for the $159 price. Room air conditioner worked well, but there was no way to set it so the fan wouldn't turn on and off. It can tend to wake a person up when trying to sleep at night. Refrigerator didn't work. Even if it did work it had no freezer, which is something I needed. Fortunately the hotel staff was willing to take my did and freezer pack to their cooler and freezer for the night. Staff was very friendly. Secured parking was a plus.
Comment from Hotel Management
Jun 29, 2017 by HotelMgmt, Hotel Management
Thank you for your feedback. Our hotel is currently under renovation and your comments will be very helpful with the updates we're making. We hope to have the chance to welcome you back to the DoubleTree by Hilton Berkeley Marina again once our work is complete, so we can win you over completely.
1 out of 5
by A verified traveler

Disappointing

Posted Jun 23, 2017
they let us stay in the room right front of parking first floor. We did not come here to view the parking we booked the room so that we could have a nice getaway and enjoy marina view. We called the front desk but was told no other room was available. Really? I should have just stayed my home or stayed in another hotel. I would like a refund. Worst experience ever.
Comment from Hotel Management
Jun 27, 2017 by HotelMgmt, Hotel Management
We regret that you were not pleased with your recent visit. Had other accommodations been available, our team would have been more than happy to have relocated you. We hope to have the chance to welcome you back in the future so we can provide you with a stay that meets your expectations. Thank you.
1 out of 5
by A verified traveler from New Mexico

It was a miserable experience, DO YOUR RESEARCH!!!

Posted Jun 5, 2017
Pros: The greenery was nice and it's near the marina.
Cons: The rooms could be cleaner, the sinks and bathtubs should drain and the staff should be friendlier.
Location: It's fairly near Berkeley which has quite a bit of stuff to do. You can still find some nice mom / pop shops to get nick knacks and good food.
I really should have done my research before booking with this hotel. The rooms were disgusting, and I'm not exaggerating, they were just outright dirty. Our sink and shower didn't drain, and when the neighboring rooms showered our toilet would bubble excessively loud. I couldn't sleep the entire night due to the thin walls and cracks underneath all of the doors. When I stepped out of the shower, I could feel the dirt sticking to my feet from the carpet as though they never vacuum the floors. I found blood stains on the sheets and decided it was too much. The next morning, I casually went to get a refund on my remaining nights to go somewhere else and they had two security guards stand next to me as though I was going to become irate. I didn't, but the fact that they felt the need to jump to that conclusion, tells me that the hotel has problems on a regular basis. I wonder why? Instead, I just contacted my an Expedia representative to help me with the refund. The representative had a very difficult time and had to contact the hotel for multiple days to get me a refund. The whole experience shamed me and all I wanted was a good night sleep. You won't find that at the DoubleTree by Hilton Berkeley Marina. Never again will I book here. Just because it says 4 stars, doesn't mean it's really 4 stars. Again, DO YOUR RESEARCH. Sorry to yell, but you'll thank me.
Comment from Hotel Management
Jun 9, 2017 by HotelMgmt, Hotel Management
Your feedback is not reflective of a stay at our hotel and it's disappointing to hear when we fell short of meeting your expectations and for that we sincerely apologize. We are currently renovating our property and hope you will consider giving us another try in the future. Thank you.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 2, 2017
Nice view on the marina. Staff were kind. The beds were not comfortable and the pillows were really worn down.
Comment from Hotel Management
Jun 6, 2017 by HotelMgmt, Hotel Management
Thank you for sharing your experience with our hotel. We are currently refurbishing our guestrooms and hope to provide you with a more comfortable stay in the future. We hope to see you again soon!