Ratings based on 853 Verified Reviews

3.9 out of 5
82% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic Hotel (one sick waiter)

Posted Feb 18, 2017
Everything about the hotel was marvelous; the room, the fitness center, the pool, the kind, helpful staff... the only draw back was that the waiter that I got in their Bar & Grille was sick and I saw him wipe his nose with his hand (as he was walking from the outside tables to the indoor tables. So when he brought out a glass and poured my water, leaving the bottle of water that he brought over, I didn't want to drink from it. He also brought my plate of food out with his thumb over the edge of the plate. I know we all have to work, but if someone is sick, they shouldn't be handling food or drinks.
3 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Rooms face to the parking not worth to try.

Posted Feb 15, 2017
Pros: The Hotel is near UC Berkeley and it is convenient for parents who want to visit their child a little bit far from Berkeley city center.
Cons: When Hotel is almost empty fill the room with the windows to the bay .
Location: several good restaurant can be reached easily and try to have a morning walk beside beach.
Last several times I booked the hotel from different websites and all the time I received a room face to the port but this time I received a room with same value but face to the Parking lot which was not good at all.
Comment from Hotel Management
Feb 17, 2017 by HotelMgmt, Hotel Management
We appreciate having you as a frequent guest at our hotel. Your feedback is important to us. You can always request a room facing the marina and our team will do their best to accommodate you. We look forward to welcoming you back to the DoubleTree by Hilton Berkeley Marina again soon. Thank you.
3 out of 5
by A verified traveler from berkeley,ca

By the Bay

Posted Feb 13, 2017
Between you (Expedia) and the hotel, you SHOULD make it very clear that parking is NOT included. It was strange to come to a hotel that is NOT in a downtown and be asked another $20 for parking. After some complaining they gave it for me for free but the whole thing was NOT pleasant. On top of it, their management of the parking is below standard. They said that my room card would open the parking gates. It did not. Had to go back to the lobby and get an other special card for the parking. Unprofessional.
Comment from Hotel Management
Feb 16, 2017 by HotelMgmt, Hotel Management
It's our priority to provide our guests with the highest level of customer service, and we regret that we missed the mark on ensuring your complete satisfaction. It's our hope that we have another opportunity to welcome you back. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler from southern california

Clean and comfortable

Posted Feb 6, 2017
My family needed a hotel room at the last minute and this hotel provided a clean and comfortable room for us to stay in while we took care of some family business.
Comment from Hotel Management
Feb 8, 2017 by HotelMgmt, Hotel Management
Thank you for reaching out and sharing your kind feedback. It’s important to us that our guests feel comfortable and well-taken care of throughout their visit so we are pleased to hear that we’ve met your needs! We hope to see you again soon at the DoubleTree by Hilton Berkeley Marina.
4 out of 5
Recommended
for Everyone
by A verified traveler from Reno, NV

DoubleTree Berkeley Marina

Posted Feb 3, 2017
Pros: Safety and location.
Cons: HHonors Lounge is pretty weak.
Location: It's Berkeley, what can't you do nearby?
Service is always exceptional and Staff is always exceptional. Thermostat and remote did not work in room. Desk made it right for the issues with the room. Parking is 18 clams and you are pretty much land locked and have to use their parking "few spots across the street for free". HHonors Room was below average. Beautiful place to take your spouse. Comfortable on business. Cell reception on property is VERY weak. Security is good. Coffee shop is good. Restaurant is always good. Still the cleanest and safest hotel in BeZerkeley but a lot less BeZerkeley than heading uptown. Stay there with my kids mainly because of location and it is a safe location and facility. I will continue to stay there.
Comment from Hotel Management
Feb 7, 2017 by HotelMgmt, Hotel Management
We love having you as a frequent guest and thank you for your loyalty to our hotel. I’m delighted that your family always feels safe here and that you continue to be pleased with our exceptional staff. We look forward to seeing you again soon at the DoubleTree by Hilton Berkeley Marina.
4 out of 5
Recommended
for Everyone
by A verified traveler from Kuwait City

Nice hotel overlooking the marina

Posted Feb 2, 2017
The hotel is located in the Berkeley Marina area, about 10 minutes drive for UC Berkeley campus. It has a very nice view of the marina. The hotel is generally well-maintained. You would probably need a car to move around Berkeley as it is a bit off it.
Comment from Hotel Management
Feb 4, 2017 by HotelMgmt, Hotel Management
It was a pleasure to have you stay with us for your recent trip to the Berkeley area and I’m delighted that you enjoyed your visit and our beautiful views of the marina. We hope that you'll return for another stay with us at the DoubleTree by Hilton Berkeley Marina again in the future. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler from St Petersburg, Florida

Excellent Hotel

Posted Jan 31, 2017
Pros: Location
Cons: The public road coming into the property.
Stayed at the hotel for 5 nights. The room was clean and comfortable. The location of the hotel was convenient and actually right off the interstate. The public road leading into the area off the interstate was in very bad shape, no fault of the hotel. Beautiful harbor with boats lining the docks. Food was good in the restaurant and the drinks were great.
Comment from Hotel Management
Feb 2, 2017 by HotelMgmt, Hotel Management
Thank you for your glowing review of our hotel. I'm thrilled that you enjoyed a wonderful stay here. We've been in contact with the city and are hoping they will begin road repairs soon. We hope that you will return for another visit to the DoubleTree by Hilton Berkeley Marina again in the future.
2 out of 5
by A verified traveler

Posted Jan 31, 2017
Pros: the decor was pleasant.
Cons: Every few hours the train would go by and lay on it's horn.
Had to make 5 phone calls to ask about getting an early check in, because we were part of a wedding party and driving from out of town. The staff could have cared less. Also had the worst and most expensive gin and tonics in my life! $40 for 3 drinks and they weren't even good!
Comment from Hotel Management
Feb 2, 2017 by HotelMgmt, Hotel Management
It is disheartening to read that your time at our hotel did not meet your expectations and we hope to have the opportunity to welcome you back in the future so we can provide you with a visit that will leave you with a better impression. We hope to see you again soon. Thank you.
3 out of 5
by A verified traveler from c

Not worth the discount

Posted Jan 27, 2017
Booked last minute staff were very robotic. No social ability. Parking is $13 extra a night but many parked in the muddy shore access across the street. Got the most remote building. Balcony is tiny. Near by nothing. Not romantic. Wifi was free for the slow connections.
Comment from Hotel Management
Jan 31, 2017 by HotelMgmt, Hotel Management
It's disheartening to read that your visit did not meet your expectations. We're now in the process of a renovation that will bring many beautiful updates to our hotel and we hope that you'll allow us to welcome you back so we can have the chance to leave you with a better impression. Thank you.
2 out of 5
by A verified traveler

Not that great

Posted Jan 23, 2017
Seemed out of the way and lacking cleanliness and modernization
Comment from Hotel Management
Jan 25, 2017 by HotelMgmt, Hotel Management
We’re aware that our hotel had begun to feel outdated and are in the process of a renovation that will bring a modern and updated feel throughout our property. We hope for the chance to welcome you back in the future, so you can experience all the beautiful updates we are now making. Thank you.