Nice staff, not a nice hotel
Posted Mar 27, 2017
So this hotel is located in a nice area in Oakland, close to a shopping center (Target, Best buy stores nearby). The staff was nice, however I was disappointed with the premises. The hotel is divided in smoking and non-smoking rooms. However, you can smell smoke odors emanating from people and their clothes, specially in common areas such as elevators, lobby, etc. The room I stayed in was a little outdated, [furniture, tv, kitchenette appliances seemed old]. Also the blanket was dirty, seemed like it didn't washed all the way in their washer. I felt uncomfortable staying there, specially because I had my 4 year old daughter with me. I only stayed there one night and payed a little over 100 dollars. It was cheap but, I thought it would've been a better looking/comfy hotel, I was wrong. The only thing I liked was the staff, specially the front desk girl Paris, that helped me deal with Expedia people, apparently my room was reserved, but expedia had given them the wrong credit card info. But Paris was super helpful even though she was busy taken care of 1000 other things at the same time.
Comment from Hotel Management
Mar 29, 2017 by General Manager, Hotel Management
Thank you for your feedback. We are glad that you liked our convenient location and front-desk service. I will be sure to share your kind words with Paris for a job well done. However, our promise to our guest includes a commitment to providing a clean & fresh environment and I am very sorry that did not happen when you were here. I am very concerned about your experience and have immediately brought this to the attention of my housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance in the future.