Ratings based on 421 Verified Reviews

2.7 out of 5
46% of guests recommend
2.9 Room cleanliness
3.0 Service & staff
2.9 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from LA

I wouldn't recommend this hotel

Posted Aug 17, 2017
Pros: none
Cons: breakfast, facility, staff attitude,
Even it is nearby shopping area, the hotel facility condition is so old, the rate is not cheaper, so they should replace some equipments to match the room rate. Also, they don't provide shampoo, toothpaste..... It is terrible.
Comment from Hotel Management
Aug 19, 2017 by General Manager , Hotel Management
Kitty, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. I would like to inform you that toiletries are available and complimentary at the front desk at any time. We hope you will give us a chance to impress you on a future visit. Thanks again for your feedback. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento

Nice staff!

Posted Jul 17, 2017
Pros: The staff were very nice!
Cons: We had to have our room moved twice due to either the "Trash Room" being outside our bedroom #219 door, or the smell of smoke on the 4th floor.
Location: We went to Yoshi's both nights for dinner and show, so the location was perfect and there are a lot store close by in case you forget/need something.
Weekend getaway to the bay! We saw 2 shows and Yoshi's and spent Saturday morning at the Ferry Plaza Farmers Market! I will say the staff were very nice! All of them! And even though we had to make room changes, they did it with not problem.
Comment from Hotel Management
Jul 18, 2017 by General Manager, Hotel Management
Maria, thank you for being our guest. It's nice to know our location was ideal for your needs and that our associates left you with a good impression. However, we apologize for the inconvenience you experienced during your stay. We value your feedback and will use it to ensure we are more consistent in our service delivery. We hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manager
1 out of 5
by A verified traveler from los angeles , CA

Decent hotel in a really bad neighborhood

Posted Jun 27, 2017
We came from Los Angels and stood in Oakland to get away from the traffic in SF. Our hotel room wasn't very clean, the bed had blood stains on it and the room smelt bad....luckily the shower was clean. The bed was so uncomfortable and small for a queen... I don't think I'll be staying there at all anymore
Comment from Hotel Management
Jun 30, 2017 by General Manager , Hotel Management
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Manager
1 out of 5
by A verified traveler

Horrible

Posted Jun 26, 2017
Location: my husband took a few pictures. terrible experience.
The day we arrived there was a can of trash by the entrance completely overloading of trash, the morning after there was a bag full of trash on the elevator, the halls were dirty, the complementary breakfast is a disgrace, dirty all around it, you don't even feel like getting coffee from there. Needs more staff to keep the surroundings clean in and out. Not a good hotel.
Comment from Hotel Management
Jun 29, 2017 by General Manager, Hotel Management
Bob, I apologize for the cleanliness issues you experienced during your stay. I am sorry that our housekeeping staff overlooked some areas of our hotel. We definitely have processes in place to make sure that our property is cleaned to the highest standards. We are committed to making sure that these procedures are followed to the letter so that this does not happen again. We will make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. We truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
2 out of 5
by A verified traveler

Not for me

Posted Jun 26, 2017
Not this is a horrible hotel, but is a horrible hotel for me. Overall condition of the hotel semi run down and unkept. In general everything was kind of a mess. From the parking lot to the elevators to the amenities in the room. 2 redeeming qualities, hotel staff was very nice and the shower had great water pressure. I've paid less for a four-star hotel in Denver then this one.
Comment from Hotel Management
Jun 29, 2017 by General Manager, Hotel Management
I am very sorry we failed to deliver the exceptional stay you deserved. We never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. I hope you will return so we can make it up to you. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Roseville, CA

Extended Stay America: Remote Area But Nice Place

Posted May 28, 2017
Pros: My room was clean and comfortable. The outer areas looked attractive.
Cons: I couldn't find anything that could be improved.
Location: There's quite a few stores in the vicinity, along with a sandwich restaurant.
I stayed at the Extended Stay America in north Oakland as part of a trip to see a baseball game in San Francisco. The hotel was really nice. It is rather out of the way as the area only has one or two places to eat. Still, I really enjoyed my stay and I would be open to coming back.
Comment from Hotel Management
Jun 27, 2017 by General Manager , Hotel Management
We are delighted you chose to stay at Extended Stay America - Oakland – Emeryville. It's great to know you were impressed with the cleanliness of your room and that our location was convenient for your needs. Thanks for allowing us to be of service. We look forward to your next visit. Sincerely, General Manager
4 out of 5
by James

Posted May 23, 2017 on Hotels
Staff was friendly
Comment from Hotel Management
May 25, 2017 by Manager, Hotel Management
James, thank you so much for the wonderful review, most especially the kind comments about our staff. It's important to us that all our guests have a great experience, and we're delighted you enjoyed your stay with us! We appreciate your feedback and look forward to hosting you again at Extended Stay America - Oakland – Emeryville. Sincerely, General Manager
1 out of 5
by A verified traveler from Boston

Avoid this place

Posted May 23, 2017
Pros: Nothing
Cons: Everything
Location: Location is within the shops but there are lots of hotel within much better.
This is not even up to a one star hotel...the place is totally dirty with many people that don't look like guests to the hotel running around. Everywhere is dirty. They never clean my room for five days even after a written complain. The complementary breakfast thing is just a sham, I think Expedia should be confirming this before they allow such to be posted. If not, people will no longer trust what hotels posts here. There is no even sitting area. When we asked they said its just a grab and go of coffee and a cake, but they should have mention it on web as grab and go instead of complimentary breakfast. I will never stay in any Extended Stay ever again because of this experience. The brand is out of my list forever. The bed is so tiny, not a true queen size, its little wider than single bed. I almost reduce my days to leave earlier but then I have to cancel my ticket which means another cost.
Comment from Hotel Management
May 24, 2017 by General Manager, Hotel Management
We truly regret your disappointment with our hotel and facilities. Please accept our apologies if our housekeeping service was not shared with you at the time of check-in. We provide this service on a weekly basis to respect the privacy of our guests and it also always available upon request for an additional fee. We are also sorry that our complimentary grab-and-go breakfast selections were not up to your expectations. Your feedback is valuable to us and it will be used to make improvements to our amenities and facilities. We hope you will consider giving us an opportunity to serve you in the near future. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

One night stay in Emeryville

Posted May 20, 2017
Room sold as non-smoking yet could tell it had been smoked in in the past; found sign by elevator indicating it was a designated-smoking floor, yet front desk claimed that floor had been recently converted. Otherwise room was fine and clean. Beds quite firm.
Comment from Hotel Management
May 22, 2017 by General Manager, Hotel Management
Thank you for choosing us for your overnight stay. We are pleased you liked your room, but we are sorry for the odor issues you experienced and regret the inconvenience it caused. Please be assured, we have strict policies where we prohibit smoking in some areas, and I appreciate you bringing this to my attention, so I can address it appropriately. Thanks once more for allowing us to be of service, and we hope to have another opportunity to provide you with a much better experience in the future. Sincerely, General Manager
1 out of 5
by Kathie

Upgrade needed

Posted May 17, 2017 on Hotels
Sticky mouse traps on pole in Parking lot. Old and uncomfortable. Needs upgrade
Comment from Hotel Management
May 19, 2017 by Manager, Hotel Management
Kathie, thank you for your constructive feedback. Please accept my apologies that our hotel did not meet your expectations and we truly regret the inconvenience caused. I am sharing your comments with my team as we work to update and refresh our hotel in the future. We hope you will consider us again the next time you are in this area. Sincerely, General Manager