Ratings based on 394 Verified Reviews

2.7 out of 5
46% of guests recommend
2.9 Room cleanliness
3.0 Service & staff
2.9 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Sacramento, CA

unsafe hotel

Posted Apr 22, 2017
People were sleeping on chairs the in the lobby. Cars were driving around the parking lot when I came in at 11pm.
Comment from Hotel Management
Apr 24, 2017 by General Manager, Hotel Management
Ron, I am disappointed to read your comments concerning your stay at our hotel. Please accept our sincere apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. Sincerely, General Manager
1 out of 5
by A verified traveler

No Breakfast Provided

Posted Apr 6, 2017
Pros: Cheap
Cons: Put out a regular motel breakfast as promised or say no breakfast provided only granola bars.
Location: It's a hundred feet from the ghetto with like clientele.
Your/their website specifically said "Complimentry Breakfast". What they had was a granola bar in a cabinet. I booked it because of the free breakfast. Looking at other websites and photos it shows a fancy presentation of a "grab and go" with oatmeal, tea, three coffees, etc. A granola bar and a "grab and go" was not what I was told. It said "Complimentary breakfast". In the motel business that is bagels, toast, yogurt, waffles, cereal, juices, etc. This was fraud.
Comment from Hotel Management
Apr 9, 2017 by General Manager, Hotel Management
Thank you for your feedback. We are sorry you were not happy with our complimentary breakfast offerings. Your comments about the breakfast will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope you will come back to stay with us another time and hope our breakfast selections are more to your liking. Sincerely, General Manager
3 out of 5
by A verified traveler from pico rivera

The pictures are different from real life

Posted Apr 1, 2017
The rooms are big and full kitchen which is nice. There is no daily guest room service, the hotel has a weird smell, and found dirty sheets. I will not stay here again ever.
Comment from Hotel Management
Apr 3, 2017 by General Manager, Hotel Management
Thank you for staying with us. Although you loved the spaciousness of your room along with the kitchenette, I am sorry the smell and the cleanliness issues compromised your experience. I have shared your comments with my housekeeping staff to ensure you that this does not repeat again in the future. We appreciate your patronage and hope to see you soon. Sincerely, General Manager
1 out of 5
by A verified traveler from Red Rock, Nevada

Nice staff, not a nice hotel

Posted Mar 27, 2017
So this hotel is located in a nice area in Oakland, close to a shopping center (Target, Best buy stores nearby). The staff was nice, however I was disappointed with the premises. The hotel is divided in smoking and non-smoking rooms. However, you can smell smoke odors emanating from people and their clothes, specially in common areas such as elevators, lobby, etc. The room I stayed in was a little outdated, [furniture, tv, kitchenette appliances seemed old]. Also the blanket was dirty, seemed like it didn't washed all the way in their washer. I felt uncomfortable staying there, specially because I had my 4 year old daughter with me. I only stayed there one night and payed a little over 100 dollars. It was cheap but, I thought it would've been a better looking/comfy hotel, I was wrong. The only thing I liked was the staff, specially the front desk girl Paris, that helped me deal with Expedia people, apparently my room was reserved, but expedia had given them the wrong credit card info. But Paris was super helpful even though she was busy taken care of 1000 other things at the same time.
Comment from Hotel Management
Mar 29, 2017 by General Manager, Hotel Management
Thank you for your feedback. We are glad that you liked our convenient location and front-desk service. I will be sure to share your kind words with Paris for a job well done. However, our promise to our guest includes a commitment to providing a clean & fresh environment and I am very sorry that did not happen when you were here. I am very concerned about your experience and have immediately brought this to the attention of my housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Feb 20, 2017
The room was okay. The kitchen need an upgrade and we weren't given any towels but one. Same with the kitchen we didn't have anything to use. Overall bad service and area isn't the best neither.
Comment from Hotel Management
Apr 17, 2017 by Manager, Hotel Management
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future.
3 out of 5
by A verified traveler

Raw food

Posted Feb 20, 2017
I woke up in the morning to cook me some breakfast and the stove don't work so I was left with raw food
Comment from Hotel Management
Feb 28, 2017 by Manager, Hotel Management
I appreciate you bringing your experience to our attention. I sincerely apologize that the stove in your room did not work. In response to your feedback, I am looking into the issue to make sure it gets fixed as soon as possible. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
1 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 28, 2017 on Hotels
2 out of 5
by Larry

Poor maintenance.

Posted Jan 27, 2017 on Hotels
First the staff was very friendly and helpful, so they were great. However the toilet seal was bad and leaked on the floor, the tub had no drain seal so you could only shower and not bath. Also there was graffity in the elevator and on the walls in the hall way. The maintenance in the Hotel was awful.
4 out of 5
by A verified traveler

Has a kitchen

Posted Jan 23, 2017 on Hotels
Breakfast area was not neat and tidy. Very simple breakfast, no sitting area.
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
Thank you for taking the time to write a review. It is good to know you had a pleasant stay, but I am disappointed that you grab-and-go breakfast selection should have presented better. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
3 out of 5
by KC

This traveler left a rating score only Posted Jan 17, 2017 on Hotels