Ratings based on 1,155 Verified Reviews

3.9 out of 5
81% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jun 4, 2017
Nice hotel. The room itself was very clean and comfortable. The hotel itself is a little outdated and had a weird moldy smell to it. But not bad a big deal. Area was ok, plenty of ppl walking and exercising outside.
Comment from Hotel Management
Jun 5, 2017 by John Sy, Hotel Management
Thank you for your feedback!
5 out of 5
Recommended
for Families
by A verified traveler

Nice beds and customer service

Posted May 16, 2017
Great 1 night stay! Beds were nice and clean. Nice big TV. Huge shopping center next door. The only problem were all those one way streets, but I guess that's just how SF is
Comment from Hotel Management
May 16, 2017 by Front Office Manager, John Sy, Hotel Management
Thank you for your kind feedback! I agree the SF streets do get confusing, but I hope you still enjoyed your visit. Please visit us soon.
3 out of 5
Recommended
for Everyone
by A verified traveler from Winnipeg, MB

San Fran

Posted May 16, 2017
Pros: Easy to find. Nice staff.
Cons: Free hot breakfast could have been included. All hotels should offer that.
Nice hotel, but the elevator didn't work in the morning. Staff did fix it though, by the time we checked out. The shower was confusing to use and the water has either boiling hot or freezing cold. Not very comfortable.
Comment from Hotel Management
May 16, 2017 by Front Office Manager, John Sy, Hotel Management
Laura-Lynn, thank you for your feedback. We're sorry for the inconvenience regarding your shower and elevator.
3 out of 5
by A verified traveler

Posted May 16, 2017
Hotel had a strange odour. Room was fine but bathroom was tiny and the shower water temperature fluctuated from lukewarm to scalding every couple of minutes.
Comment from Hotel Management
May 16, 2017 by John, Hotel Management
Thank you for your feedback - we're sorry for the inconvenience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 10, 2017
The room was extremely spacious and included a balcony. Very clean and comfortable!
Comment from Hotel Management
May 11, 2017 by John, Hotel Management
Thank you for your feedback! Please visit us soon. Front Office Manager, John Sy
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Nice hotel just over the bay bridge.

Posted May 9, 2017
Restuarants, entertainment, and stores near by. Comfy beds, also includes nice big tv with micro and fridge. Felt very safe.
Comment from Hotel Management
May 11, 2017 by John, Hotel Management
Thank you for your feedback! Front Office Manager, John Sy
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, AZ

Amazing Experience!

Posted May 8, 2017
Pros: Wifi. Free water!!! Comfortable beds.
Cons: The showers were a bit difficult to figure out and a little touchy with temperature.
Location: the location was great. Not to far from San Francisco and a few places to eat within walking distance.
The staff was very friendly and welcoming. They give you complimentary water bottles and free wifi. The beds and pillows were so comfortable. I slept great! I will only use this hotels for my visits in the area now. Such a great experience.
Comment from Hotel Management
May 11, 2017 by John , Hotel Management
Caitlin, thank you for your kind comments - we're sorry for any inconvenience regarding your shower. Front Office Manager, John Sy
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angles, CA

Posted May 5, 2017
My family and I had a great stay. Everyone was very courteous and the room was very comfortable.
Comment from Hotel Management
May 11, 2017 by John, Hotel Management
Hector, thank you for your feedback! - Front Office Manager, John Sy
4 out of 5
Recommended
for Everyone
by A verified traveler

the sheets appeared they have not been changed.

Posted Apr 17, 2017
Pros: Location
Cons: Restaurant workers appeared to be a little grouchy.
Location: Everything in that area is in walking distance.
It is in a good location. The morning front desk female black worker was excellent. She was off in the the early afternoon. She was very helpful and caring about all questions. Very good worker!
Comment from Hotel Management
May 18, 2017 by John, Hotel Management
We really appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando Glorif

Nice remodeled hotel close to Bay view shopping

Posted Apr 14, 2017
My room was clean roomy only suggestion. Is I was on a girls trip it was 4 of us ladies and they are not enough outlet plugs in the room or mirrors
Comment from Hotel Management
May 18, 2017 by John, Hotel Management
Marty, thank you for your feedback!