Ratings based on 99 Verified Reviews

4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from ca

Conveniently locatef in Alameda

Posted Jan 16, 2017
Pleasant, basic hotel. Room are basic and clean, the staff is friendly and you can walk to several restaurants. It's nice to have the bedroom separate from living room
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable, Clean Suites On Alameda Island, CA

Posted Dec 27, 2016
Pros: Staff, Room, Location
Location: Near great restaurants and public transportation (ferry to San Francisco).
The room and facility were clean and comfortable. The location is ideal for exploring Alameda Island and points beyond.
Comment from Hotel Management
Dec 30, 2016 by Selma , Hotel Management
Thank you for taking your valued time to share your recent experience with us. We are delighted to read that you had a fantastic stay and that the location was perfect. We look forward to your return in the very near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 5, 2016
There were problems with the main door. The plumbing is so loud.
Comment from Hotel Management
Dec 8, 2016 by Selma, Hotel Management
We appreciate you taking the time to leave your feedback, we have passed this information along to our Engineering team. We hope to see you again in the future. Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 19, 2016
Pleasant experience. Good location and good value.
Comment from Hotel Management
Nov 24, 2016 by Selma, Hotel Management
Thank you for this great comment and rating! We look forward to seeing you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location!

Posted Nov 19, 2016
Great location and close to SF! Also, the hotel is just down the street from downtown Oakland. The front desk person was very nice and welcoming. The parking lot was a little small but seems to be in a safe area and surprisingly quiet for being near a Main Street. There are lots of places to eat, with a Target store and Safeway nearby. The room was clean and the bed was comfortable. I can't wait to come to this hotel again :)
Comment from Hotel Management
Nov 24, 2016 by Selma, Hotel Management
Thank you very much for this great review! It makes us happy to see that you've enjoyed the location, the comfort and most of all the service of our staff. We would love to host you again during your next visit to Alameda.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lander

Make it Hawthorn Suites while in Alameda

Posted Nov 9, 2016
Pros: Staff was friendly and helpful. Hotel, room was clean and bed was comfortable. Had an ok breakfast which was hot and the young lady kept everything full as guests came through. Free parking!
Cons: Not much, everything fit my needs. No complaints!
Location: Good location heart Alameda close to restaurants and bus stops. Area around hotel appeared and felt safe
Comment from Hotel Management
Nov 24, 2016 by Selma, Hotel Management
Thank you for the perfect rating of our hotel! We are glad that you enjoyed your stay and we hope to see you again very soon.
2 out of 5
by A verified traveler from US

Sleepless in Alameda

Posted Nov 7, 2016
Pros: Location
Cons: See earlier remarks
Location: I was visiting friends that live nearby. Can't really comment.
Going down the hall to the room I noticed that familiar odor masking smell of a Fabrese like product. It was a turn off. My room A/C was either freezing or off. I ended up turning it off and opening the window but then you are dealing with parking lot noises. My room also had a weird smell like sewer smell. It would come and go. Beds are pretty soft if you like that. I was disappointed for over $200 a night. Breakfast choices were fine but it was super warm in lobby area.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Good hotel close ro sf

Posted Oct 30, 2016
Good hotel nice and clean good breakfast not too many places to eat in the area
Comment from Hotel Management
Dec 6, 2016 by Selma, Hotel Management
We appreciate you taking the time to leave us a review and hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 18, 2016
Everything was in great condition, very comfortable and clean. Also the breakfast was great.
Comment from Hotel Management
Oct 24, 2016 by Selma, Hotel Management
Thanks for contributing this feedback. It's fantastic to hear that you had a great experience and we hope to see you again soon!
3 out of 5
by A verified traveler

Not so great.

Posted Oct 3, 2016
Unpleasant odor upon arrival. Beds too soft. Pillows lumpy. Lots of conversational noise at midnight from room next door (poor insulation).