I never would post anything if I wasn't truly disappointed.
Comment from Hotel Management
Nov 21, 2016 by General Manager, Hotel Management
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We take comments very seriously and value the opportunity to make improvements.
Under the new management, we are working diligently to fix the issues addressed to bring to our guests a better and improved hotel.
Again, we are truly sorry and regret falling short of our goal in this instance.
Looking forward to having you back with us.