Ratings based on 370 Verified Reviews

1.7 out of 5
10% of guests recommend
1.8 Room cleanliness
2.3 Service & staff
1.9 Room comfort
1.6 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Dirty, damp, moldy

Posted Feb 13, 2017
This hotel was pretty awful. Bed sheets and towels were dirty. Bed sheets felt damp the whole night. Cracks and holes in the walls. My boyfriend's mold allergies were going crazy and we could see it on the wall. I can deal with less than high class if the price is right but this was horrible.
2 out of 5
by A verified traveler from Oakland California

Cheap Lil Room

Posted Feb 12, 2017
You get what you pay for and there's no air conditioning or heater.
1 out of 5
by A verified traveler

Don't do it

Posted Feb 6, 2017
Dirty, smelly, and it seems like people live there as they yell at each other and play loud music like the own the place.
1 out of 5
by A verified traveler from Simi Valley

Drug and prostitute infested hotel

Posted Feb 5, 2017
Pros: I like the clerk, even though the hotel was in bad shape, he was pleasant and apologized to us for our experience.
Cons: They need a major renovation and need to clean up their hotel guests. More security needs to be assigned to prevent the drug deals and prostitution
Location: Did not stay long enough to know what was nearby, we arrived in the evening.
We checked in to our room. There was a man outside young room to room trying to get in. When we got into our room, there was no lock on the door and the room smelled of drugs. We were 2 women traveling alone and did not feel safe. We called the front office to complain, they switched our room. 2nd room was filthy. The sheets and pillows had stains on them. I immediately called Expedia to complain how they can advertise a hotel like this in their website. From our room we could hear a drug deal go down outside and a prostitue bargaining with a "prospective client". We immediately checked out of that hotel! Expedia called the hotel to see if they would give us our money back since we were there not even 15 mins. The clerk said he was not able to that we'd have to talk to manager during the week. Thanks to Expedia, they gave us a $50 coupon and we use daily that to move to a different hotel.
2 out of 5
by A verified traveler

Posted Feb 3, 2017
Gunshots in parking lot. looks like a hooker hotel. Wifi only in lobby.
5 out of 5
Recommended
for Everyone
by A verified traveler from e

Posted Jan 9, 2017
Enjoyed my night here at heritage. Very spacious and comfortable. Good deals online.
1 out of 5
by A verified traveler from hayward, ca

Run down hotel

Posted Dec 8, 2016
Pros: Nothing
Cons: Everything, update the rooms put wifi in the rooms
This hotel is in very bad shape. The room had very little lighting. There was no ice machine. Wifi was only available in the hotel lobby.
5 out of 5
by A verified traveler from Sf ca

Thank you!

Posted Nov 2, 2016 on Hotels
days inn cancelled my reservation at 5am because of no money on my card. I got no notification so I got my check and put it on my card and drove all the way to Hayward 1hr just to get to nothing on my anniversary night. Thank Jesus I searched and this hotel was literally around the corner. Life saver it was a much needed getaway our house is loud.
Comment from Hotel Management
Nov 21, 2016 by General Manager, Hotel Management
Thank you for staying with us and glad you enjoyed our hotel, staff and guestrooms. We appreciate your review and hope to see you again! Sincerely, Gary Moriswala General Manager
1 out of 5
by A verified traveler

Posted Oct 26, 2016 on Hotels
I never would post anything if I wasn't truly disappointed.
Comment from Hotel Management
Nov 21, 2016 by General Manager, Hotel Management
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We take comments very seriously and value the opportunity to make improvements. Under the new management, we are working diligently to fix the issues addressed to bring to our guests a better and improved hotel. Again, we are truly sorry and regret falling short of our goal in this instance. Looking forward to having you back with us. Sincerely, Gary Moriswala General Manager
1 out of 5
by A verified traveler from US

Hotel is close to the freeway

Posted Oct 23, 2016
Dirty and mosquitoes flying even the elevator smell and garbage along the hallway .The water on the swimming pool looks disgusting too.I should have taken a pictures but I was too tired and just told my self that I will not stay in that hotel again .
Comment from Hotel Management
Oct 29, 2016 by Gary, Hotel Management
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We take comments very seriously and value the opportunity to make improvements. Under the new management, we are working diligently to fix the issues addressed to bring to our guests a better and improved hotel. Again, we are truly sorry and regret falling short of our goal in this instance. Looking forward to having you back with us. Sincerely, Gary Moriswala General Manager