Ratings based on 337 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Seattle WA
A repeat visitPosted Oct 10, 2017
This was our second visit to Homewood Suites at Embarcardero Oakland. The check in process, while it took a little time, was smooth and we were given a room Far From the Madding Crowd - way at the far end of the hotel. A team of very helpful and knowledgeable staff were at the front desk and we were able to find directions to a hairdresser and to other places in Oakland. The room was clean and comfortable. This was the first place which has NOT replaced the towels that were hung up and only changed those that were on the ground. Well done! Everything worked. Breakfast was much better than the standard dehydrated scrambled eggs and canned biscuits and gravy fare at other similar establishments. The breakfast was substantial, well prepared and presented and had a lot of variety. It was only on check out that we encountered an incompetent team. There were two of them at the check out, one on the phone for about 10 minutes and the other who would not help us since she was doing some 'accounts' - filling in some paperwork which she did not stop even though the customers were waiting and we were getting delayed. Eventually the telephone lady deigned to give me my receipt - for ONE day although we were there for two. I am sure that these two do not represent the hospitality that Conrad Hilton strived to promote.
by A verified traveler from Los Angeles, California
Small BedsPosted Sep 18, 2017
I was very disappointed to find out that the rooms were not suites (one desk and a desk chair - not even a lounge chair) and more importantly, had a Full Size bed ( When I complained they said it was a Queen Size bed). I am use to having a King size bed in my rooms and did not realize that I had to look what I was renting in the room. Had I realized that they had Full size beds (1 not 2) I would have not booked the room.
for Everyoneby A verified traveler
Homewood Suites, OaklandPosted Jul 26, 2017
This place was a haven for me, located along the Oakland waterfront. Often fully booked. Terrific breakfast, friendly staff
Posted Jun 22, 2017 on Hotels
Rooms were alittle small but comfortable.
Posted May 17, 2017 on Hotels
by A verified traveler from Bakersfield, CA
My Truck got stolen from the front of the hotel.Posted May 12, 2017
My Truck was parked 5 spaces from the front door of the hotel. Asked the front desk if they towed any cars and she said no. I told her my truck had been stolen and she said that was odd because we have specifically have a security guard to watch the cars parked in front. And then she accused me of not locking my truck. Smh. And instead of offering to call the cops she told me to go back to my room and call the cops from there. Just the worst experience ever.
Posted May 4, 2017 on Hotels
Checked in with a not so competent clerk.
by Sandra M
Posted Apr 28, 2017 on Hotels
everything was good except the food had no taste very bland
Posted Apr 24, 2017 on Hotels
Stay was great and breakfast was nice
by A verified traveler
Posted Apr 23, 2017 on Hotels
Not good soundproofing between rooms. Smroom smelled of cigarettes.