All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
It was perfect, cute, clean. We really liked there was a bar and restaurant in the facility. Wish it would have stay open 11 PM, but still nice.
We would definitely stay there again and pay extra for the parking.
The staff is excellent! They’re always making sure to look out for you. I’ve gotten upgrades almost every single time I’ve been here ! Thank you, Shattuck team!
Barak
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Dear Barak,Thank you for sharing your experience at Hotel Shattuck Plaza! It's always a pleasure to welcome our guests back, and our team is delighted to have earned your praise. Please consider staying with us again for another terrific experience in the future.
Dear Isai,We appreciated the opportunity to host you at Hotel Shattuck Plaza. While we hope you had a comfortable stay overall, we're sorry you struggled with our Wi-Fi. Rest assured, we'll reach out to our internet service provider with your thoughts. We value you as our guest and hope you return soon.
Dear David,We appreciate you reviewing your stay at Hotel Shattuck Plaza. Our team is happy that you had a pleasant visit. Built over 100 years ago, our building offers a unique history! Thank you for being our guest, and we hope to welcome you back.
Dear Lesley,Thank you for taking the time to leave a review. We apologize for any issues faced and we will use your feedback to help us improve the comfort of future guests. We hope you will consider staying with us again soon.
Wow, this was an awesome property to stay at for our group's trip to Berkeley! Fantastic staff and a great & clean room. We will definitely be back!
Eric
Stayed 4 nights in Feb 2024
Response from General Manager on Apr 10, 2024
Dear Eric, Thank you so much for choosing Hotel Shattuck Plaza. We are thrilled to learn you had a wonderful stay, and we are proud to have earned your five-star review. Your feedback is greatly appreciated, particularly your recognition of our beautiful property, commitment to cleanliness, and amazing staff. We look forward to welcoming you back next time. It was truly our pleasure to host you.
There was construction early in the morning but other than that I would recommend staying here! Very close to UC Berkeley, staff is very friendly and a lot of food options.
Natalie
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Natalie,Thank you for visiting Hotel Shattuck Plaza. We are pleased you enjoyed our friendly service, delicious food, and convenient location. The construction noise you encountered was from another nearby property, and we hope this is finished quickly. It was an honor having you as our guest, and on behalf of our team, we want to welcome you back again anytime.
The room was beautiful, had everything we needed and was very clean. While the area around the hotel is under construction, we weren't bothered because we were there for its proximity to Cal, a mere 5 minute walk. There are a number of tasty restaurants nearby and the Bart station is literally across the street. It was the perfect base camp for our Cal visit.
Andrea
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 10, 2024
Dear Andrea,Thanks so much for the five stars! We're so happy you enjoyed our beautiful, clean accommodation, as well as our strategic location, just minutes away from a diverse selection of shopping, dining, and public transportation options. We hope you will come to stay with us again soon!
4/10 Poor
Terr
Apr 3, 2024
The air conditioner in my room rattled throughout my entire stay. They first offered to tix the noise and never followed up with me for a change of room. I am thankful that I didn't have to stay in the room throughout the day as I just used it to sleep for a few (uncomfortable) hours.
Terr
Stayed 2 nights in Apr 2024
Response from FOM on Apr 4, 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the experience. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing Hotel Shattuck Plaza!
Nice, renovate room and great service. Room a bit noisy if it's facing Shattuck.
Jerrold
Stayed 3 nights in Mar 2024
Response from FOM on Apr 4, 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.
10/10 Excellent
Chak Fung
Mar 30, 2024
Chak Fung
Stayed 1 night in Mar 2024
6/10 Okay
Vanessa
Traveled with family and small children
Mar 28, 2024
Disliked: Property conditions & facilities
The construction noise and been woken up at 7:30am to a bulldozer by my window was unfortunate. I wish the check in person would have considered a different room for my family.
Vanessa
Stayed 1 night in Mar 2024
Response from General Manager on Apr 14, 2024
Dear Vanessa,We appreciate you taking the time to reach out and share your feedback. Please accept our apologies for any noise disturbance you experienced. Our team is happy to find a solution to anything less than perfect during your stay. On your next visit, we look forward to meeting all your expectations.
Dear Virginia,Thank you for sharing your experience with us! Providing exceptional service is our priority, and it's fantastic to know that you felt well taken care of. We look forward to welcoming you back to Hotel Shattuck Plaza for another memorable visit.
Dear Susan,Thank you for choosing Hotel Shattuck Plaza. Our team is delighted you received excellent service during your stay with us and enjoyed our convenient location. We take pride in providing our guests with a comfortable experience and appreciate your feedback. It was our pleasure to host you, and we hope to see you the next time you are in the area for another memorable experience.
Dear William,Thank you for choosing Hotel Shattuck Plaza! Your kind words genuinely encourage us to continue our efforts to deliver a uniquely tailored, authentic, and locally rooted experience to every individual who walks through our doors. We take pride in providing a phenomenal experience for our guests, and we value your feedback. It was our pleasure to host you, and we hope to see you again for another memorable visit!
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.
Dear Joyce,We enjoyed hosting you at Hotel Shattuck Plaza. Our convenient downtown location is just one benefit of being our guest! Thank you for reviewing your stay, and we hope to see you again soon.
A beautiful historic hotel within walking distance to UC Berkeley. The property itself was nice, but what stood out to me was the hospitable staff. Especially, Chris
Anna
Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
Dear Anna,It's always a pleasure hearing from our guests. We're glad our beautiful property, walkable location, and exceptional service impressed you. The next time you're in the area, please come see us again.
Dear James,Thank you so much for choosing to stay with us at Hotel Shattuck Plaza. We are thrilled to learn you had such a pleasant stay and appreciated our property. Your kind words are very welcome and we are proud to have earned your five-star review. We hope to see you again soon, as it was a pleasure having you.
8/10 Good
Arkkaradet
Mar 13, 2024
Liked: Cleanliness, staff & service
Arkkaradet
Stayed 1 night in Mar 2024
Response from FOM on Apr 4, 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.
8/10 Good
MANY
Mar 10, 2024
MANY
Stayed 1 night in Mar 2024
Response from FOM on Apr 4, 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.
Close to UC Berkeley
Nice restaurants around the area
Staff friendly
Didn’t try Zino restaurant onsite as the breakfast opened at 8 am
Julia
Stayed 1 night in Mar 2024
Response from FOM on Mar 10, 2024
Thank you for choosing the Hotel Shattuck Plaza
10/10 Excellent
Scott
Mar 7, 2024
Scott
Stayed 2 nights in Mar 2024
Response from FOM on Apr 4, 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.
Close to BART, F bus into San Francisco, and UC Berkeley campus.
Terrence
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 8, 2024
Dear Terrence,We can’t thank you enough for staying at Hotel Shattuck Plaza, as well as for your wonderful review. It’s delightful to hear our location was convenient for your trip, and we look forward to having you join us again when you return to our area!
2/10 Terrible
Jia
Mar 5, 2024
Jia
Stayed 3 nights in Feb 2024
Response from FOM on Apr 4, 2024
Thank you for completing our survey. We noticed low scores and were hoping you could tell us about your experience so that we may work on improving in those areas. Your feedback is greatly appreciated and I look forward to hearing from you. Please feel free to contact me directly if there is anything I can assist you with.Thank you for choosing Hotel Shattuck Plaza!
Good location from BART. All surrounding adjacent shops were closed and boarded up.
Jonathan
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 4, 2024
Dear Jonathan,Thank you so much for your feedback. We're pleased to hear that you found our location convenient. However, we understand your concern about the surrounding shops being closed and boarded up. We strive to provide a safe and welcoming environment for all our guests. We appreciate your feedback and hope to welcome you back again soon.
Dear Patricio,We're pleased that you enjoyed a five-star experience while staying with us. Your comfort is paramount, and we'll also take your comments regarding the noise level into consideration as we strive to improve. We hope to have the opportunity to welcome you back to Hotel Shattuck Plaza for another visit!
10/10 Excellent
Paul
Feb 25, 2024
Disliked: Cleanliness
Great
Paul
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 27, 2024
Dear Paul,Thanks so much for your five-star review. Calling you our guest was an honor and we look forward to welcoming you back to Hotel Shattuck Plaza!
Dear Amy,Thank you so much for choosing to stay with us at Hotel Shattuck Plaza. Impressing every guest with our exceptional service is always our top priority, so we're delighted to read our commitment to this shone through during your visit. The pleasure was all ours, and we hope to welcome you back in the future.
10/10 Excellent
Xiuzhong
Traveled with family and small children, Business traveler
Dear Xiuzhong,Your satisfaction is our priority, and we're pleased that your experience at Hotel Shattuck Plaza met your expectations. Thank you for choosing us, and we can't wait to welcome you back for another enjoyable stay in the future.
10/10 Excellent
Joy, Palm Desert
Feb 19, 2024
Joy
Stayed 2 nights in Feb 2024
Response from FOM on Apr 4, 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.
Dear Alex,We're delighted to hear that your stay was great! It's always our aim to provide a memorable and enjoyable experience. We look forward to welcoming you back to Hotel Shattuck Plaza for another fantastic visit.
2/10 Terrible
Derek
Feb 15, 2024
Derek
Stayed 1 night in Feb 2024
Response from FOM on Apr 4, 2024
Thank you for completing our survey. We noticed low scores and were hoping you could tell us about your experience so that we may work on improving in those areas. Your feedback is greatly appreciated and I look forward to hearing from you. Please feel free to contact me directly if there is anything I can assist you with.Thank you for choosing Hotel Shattuck Plaza!
Great stay and friendly staff. I would recommend staying here in Berkeley. With in walking distance to cornerstone.
Anthony
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 13, 2024
Dear Anthony,Thank you for sharing your experience at Hotel Shattuck Plaza! We're delighted you had a great stay at our convenient location and found our team friendly. We appreciate your recommendation and look forward to hosting you again.
Room was clean, nice fridge, friendly follow-up and assistance with in-house restaurant.
My room was on the noisy street side. Ask for room away from Shattuck, if possible.
Paige
Stayed 1 night in Feb 2024
Response from General Manager on Feb 9, 2024
Dear Paige,We are honored to receive a five-star rating, and we thank you for highlighting our spotless rooms and exceptional service. In the future, please let our front desk team know about any concerns regarding noise, as we are always willing to assist you in any way we can. Whenever your travels bring you our way, we hope you'll come back and see us at Hotel Shattuck Plaza!
8/10 Good
Louis
Feb 5, 2024
Liked: Cleanliness, staff & service
Rooms not made up after request. Had to wait another day and go to front desk for towels
Louis
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 7, 2024
Dear Louis,Thank you for being our guest and taking a moment to share your feedback. Our team works hard to ensure our guests have all they need for a perfect visit, so we apologize for dropping the ball on this occasion. We hope the rest of the stay was wonderful and that you'll give us another opportunity to impress you further.
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay and your check-in with our agent. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.
Nice hotel with staff that goes above and beyond to make you feel at home.
Christian
Stayed 1 night in Jan 2024
Response from General Manager on Jan 30, 2024
Dear Christian,Thank you so much for choosing to stay with us at Hotel Shattuck Plaza. Our goal is to provide every guest with exceptional service, so we're thrilled our friendly team was able to uphold this standard for us. It was an absolute pleasure to host you, and we hope to welcome you back in the future.
Nice, clean, comfortable hotel. Central location. Only downside is lack of parking.
John
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 29, 2024
Dear John,Thank you so much for taking the time to share your thoughts with us. Clean and comfortable lodgings are paramount to a wonderful stay, so we're glad that your room met our high standards in hospitality. Hopefully, you took full advantage of our fantastic location, and we appreciate you mentioning it to your fellow travelers. It was a pleasure having you here, and we hope you return soon!