Ratings based on 820 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 31, 2015
Amazing service and hospitality . Highly recommended.
3 out of 5
Recommended
for Families
by A verified traveler from Santa Monica, CA.

LOCATION. LOCATION. LOCATION.

Posted Aug 23, 2015
Pros: LOCATION.
Cons: For a highly rated hotel, it was, in my experience, rough around the edges for the cost. See my overall experience above.
Location: A plethora of restaurants, shops, campus, housing.
I was wanting a hotel, close to campus, where my son and I could enjoy "classy and comfy" before moving into the dorms. This hotel is/was close to campus. This hotel is in "that" terrific location, walking distance to dorms, campus, and an overall hub of activity. Couldn't have asked for better. However, this hotel does not offer parking, which for those of us driving our kids to school, is a major ding. Public parking across the street is $40 for over night parking. Finding street parking is next to impossible. Our room was so-so in terms of comfort. The bathroom door slides open and doesn't lock. Not very private, and quite awkward for a mother and eighteen year old son sharing space. TV was missing a remote, one key didn't work, bed was not comfortable, no room service menu, no counter space in the bathroom for toiletries/makeup, poor lighting, and our room had views of the generators. Staff did their best to make up for what was missing/lacking.
3 out of 5
by A verified traveler from f

Nice but ?

Posted Aug 22, 2015
Hotel staff was great , rooms were nice and clean On the other hand showers were very tiny and the bed was very uncomfortable we did not get very good sleep. For the price of the room it should have a better bed
3 out of 5
by A verified traveler

Excellent Customer service!!!!!

Posted Aug 20, 2015
Large homeless population around the hotel that block entry to surrounding stores and were fighting under our window. We found ear plugs in our bedside nightstand, which led us to believe the hotel was aware of the loud environment at all hours. the sheets had holes and the advertised available robes were missing from our room. Just not the experience we read about!
4 out of 5
Recommended
for Everyone
by A verified traveler from aka

Nice location. Wonderful staff at check in.

Posted Aug 20, 2015
I am going back there soon. Too bad they dont have the live band at Five restaurant anymore
5 out of 5
Recommended
for Couples
by A verified traveler

Clean & Quiet

Posted Aug 19, 2015
Location: Do NOT go to the U-A theaters 2 blocks down Shattuck. Seats are ridiculously close together; I've never seen anything like it. Seriously.
Just stayed one night on a reminiscing trip back to Cal. The Shattuck is right by the BART station and easily within walking distance to the campus and Telegraph Ave, etc. The staff was friendly and helpful. The room was in great shape. I didn't expect something so nice on Shattuck Avenue, but there it is. Being where it is, you will be having homeless people and such on the sidewalks all around the hotel, but, hey, you've elected to go/stay in Berkeley, so what do you expect? Everything the hotel could control was spotless and top-notch. We were there on a Sunday, so street parking was free (and surprisingly not hard to find), but know that you'll have to pay to park otherwise.
5 out of 5
Recommended
for Everyone
by A verified traveler

In the heart of downtown Berkeley would lots of r

Posted Aug 10, 2015
Helpful and responsive staff. Great room overlooking national landmark. Asked for a cot for my kids who were there for one night, they brought it within meetings. Have stayed here for my last 3 trips from New York to California.
4 out of 5
Recommended
for Everyone
by A verified traveler

ハーバーに近い眺めのよいホテル

Posted Jul 14, 2015
とにかく場所がよく、ユニオンスクェアから歩いて15分。街中のゴミゴミした感じがないので、気持ちがよい。
4 out of 5
Recommended
for Everyone
by A verified traveler

Friendly staff in a good location

Posted Jul 13, 2015
Great staff, clean hotel in a great location. Had a small problem with the wifi and the staff sorted it immediately. The provided is city information and great advice.
2 out of 5
by A verified traveler

Posted Jun 29, 2015
Rooms too small. Foyer too noisy. Otherwise good.