Breakfast area

Reviews of Howard Johnson by Wyndham Berkeley

2 out of 5
Howard Johnson by Wyndham Berkeley
1512 University Ave, Berkeley, CA

Reviews

8.0

Very Good

Rating 10 - Excellent. 233 out of 641 reviews" "
Rating 8 - Good. 241 out of 641 reviews" "
Rating 6 - Okay. 100 out of 641 reviews" "
Rating 4 - Poor. 39 out of 641 reviews" "
Rating 2 - Terrible. 28 out of 641 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Mar 2024
Response from Customer Care Team on Mar 20, 2024
Dear Muhammad, thank you for your feedback! We're delighted to hear that you had a great experience during your stay. If there's anything specific you particularly enjoyed or any areas where we can further improve, please feel free to let us know. We appreciate your support and hope to welcome you back again soon!Best Regards, Guest Experience Team

8/10 Good

Annelise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Care Team on Mar 19, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Junji

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good area for dining
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 14, 2024
Dear guest, we're delighted to hear that you enjoyed the dining options in our area! Providing our guests with convenient access to great dining experiences is important to us, and we're thrilled that you found the area to be good for dining. If you have any favorite spots or if there's anything else we can do to enhance your dining experience during your next visit, please don't hesitate to let us know. We look forward to welcoming you back soon!Best Regards, Guest Experience Team

6/10 Okay

Monique

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 6, 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 Good

Dominique

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay was great, we stayed for about 4 nights and it was all great. Staff is great, parking is small but it isn’t too terrible, if you have a truck or bigger then it might be an issue. It’s about a 15 minute walk from downtown which is nice!
Stayed 4 nights in Feb 2024
Response from Customer Care Team on Feb 27, 2024
Dear Dominique, thank you for taking the time to share your positive experience with us! We are delighted to hear that your 4-night stay was great and that you found our staff to be accommodating. We appreciate your understanding regarding the parking situation and the proximity to downtown. Your feedback is valuable to us, and we hope to welcome you back for another enjoyable stay in the future.Best Regards, Guest Experience Team

10/10 Excellent

Robbie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gteat staff very helpful, convenient to food and roads
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 22, 2024
Hi Robbie,It's fantastic to hear that you found our staff to be great and helpful during your stay! Our location's convenience to both dining options and roads is something we pride ourselves on, and we're glad it added value to your experience with us. We always aim to provide a comfortable and convenient base for our guests, whether they're here for business, pleasure, or a bit of both. Your feedback is greatly appreciated, and we look forward to the opportunity to welcome you back in the future. Best Regards, Guest Experience Team

6/10 Okay

Brittany

Business traveler
The walls were thin, I could hear many of the other people staying in the motel. It is not a hotel - rooms open to the parking lot.
Stayed 4 nights in Feb 2024
Response from Customer Care Team on Feb 22, 2024
Hi Brittany,I appreciate you taking the time to share your feedback regarding your stay. I'm sorry to hear about the noise disturbances you experienced due to the thin walls, and the confusion regarding the motel-style layout with rooms opening directly to the parking lot. Understanding the difference between a hotel and motel can significantly affect guest expectations, and I apologize if this was not made clear at the time of booking. We strive to ensure all our guests have a comfortable and peaceful stay, and I regret that we fell short in this instance. Your comments are invaluable as they help us to improve our guest experience. Please rest assured that we will consider ways to better insulate against noise and make our property's layout clearer in our descriptions. Thank you again for your feedback, and I hope we have the opportunity to better serve you in the future, should you choose to stay with us again.Best Regards, Guest Experience Team

6/10 Okay

Filippo

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Staff does not replace coffee and you need to go and ask for it at the reception every day. Very bad acoustic insulation from both outside and adjacent rooms. Very noisy and old style cooler/heater. On the good side, the property is clean and recently remodeled.
Stayed 4 nights in Feb 2024
Response from Customer Care Team on Feb 21, 2024
Dear Filippo, thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that you found our property clean and recently remodeled. However, we apologize for any inconvenience you experienced with the coffee replenishment, the acoustic insulation of the room, and the noisy heating/cooling unit. We have informed the management about your comments, and all the issues you mentioned will be considered with utmost concern. Thank you for bringing these matters to our attention. We aspire to provide an experience beyond our customer's expectations, and your feedback helps us gradually attain our goal. We hope you consider booking with us again the next time you are in the area so that we can provide the relaxing stay you expect and deserve.Best Regards, Guest Experience Team

8/10 Good

Anil

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, good to excellent
Stayed 4 nights in Feb 2024
Response from Customer Care Team on Feb 21, 2024
Dear Anil, we are happy to have served you well at Howard Johnson Berkeley. Customer service is of utmost importance to us, and we thrive on providing our best to our guests. We are thrilled that you had a relaxing time at our hotel, and we are just as excited to improve our services to deliver you a satisfying guest experience. We continually try to upgrade the quality of our accommodation, and we would gladly appreciate more feedback on your stay. We shall be delighted to host you on all your visits to Berkeley, with our facilities running at their best.Best Regards, Guest Experience Team

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, quiet and safe. I would stay here again.
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 12, 2024
Dear Donna, thank you for taking the time to share your positive experience. We are delighted to hear that you found our hotel clean, quiet, and safe. Your satisfaction is our priority, and we truly appreciate your kind words. Should you have any specific suggestions or preferences for your next stay, please feel free to let us know. We look forward to the pleasure of welcoming you back on your future visits.Best Regards, Guest Experience Team

8/10 Good

Victormichael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet. Clean room. Safe parking.
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 12, 2024
Dear guest, we appreciate your positive feedback and are delighted to hear that you enjoyed a quiet, clean room and felt safe during your stay. Providing a comfortable and secure environment is our top priority. We look forward to welcoming you back for another pleasant experience in the future.Best Regards, Guest Experience Team

10/10 Excellent

Jeffery

Liked: Cleanliness, amenities
Quite and clean friendly
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 7, 2024
Dear Jeffery, thank you for your positive feedback! We're delighted to hear that you found our hotel quiet, clean, and friendly. Providing a comfortable and welcoming experience is our top priority, and we're glad we met your expectations. If there are any specific aspects you particularly enjoyed or any preferences you have for future stays, please feel free to share. We appreciate your kind words and look forward to welcoming you back for another pleasant experience.Best Regards, Guest Experience Team

6/10 Okay

Jinny

Liked: Cleanliness, staff & service, property conditions & facilities
I like clean towels provided
Stayed 1 night in Jan 2024
Response from Customer Care Team on Feb 2, 2024
Dear Jinny, thank you for taking the time to share your positive feedback regarding the clean towels provided during your stay. We are delighted to know that this aspect of our service contributed to your overall satisfaction. Our team strives to maintain high standards of cleanliness and guest comfort. We appreciate your acknowledgment and hope to have the pleasure of welcoming you back for another enjoyable stay.Best Regards, Guest Experience Team

6/10 Okay

Tashon, Los Angeles

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was filthy. The pictures online do not match the reality of this motel.
Stayed 2 nights in Jan 2024
Response from Customer Care Team on Jan 30, 2024
Dear Tashon, we're truly sorry to hear about your experience. Cleanliness is of the utmost importance to us, and we apologize for falling short of your expectations. We take your feedback seriously and will investigate the matter to ensure that our rooms meet the highest standards of cleanliness for all our guests. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust on a future visit. If you're willing to give us another chance, please reach out to our team directly, and we'll do our best to make things right. Thank you for bringing this to our attention. Best Regards, Guest Experience Team

6/10 Okay

Ron

Traveled with family
Liked: Cleanliness
There was no place to hang clothing in the room. We had to use the ironing board as a table. The parking lot was too crowded, and the spaces that were available were very tight.
Stayed 2 nights in Jan 2024
Response from Customer Care Team on Jan 17, 2024
Dear Ron, thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. We understand that the lack of hanging space for clothing and limited parking availability impacted your overall experience. Your comments are valuable to us, and we will use them to handle these issues and enhance our guest experience. If your travels bring you back to the area, we hope you will consider staying with us again. We appreciate your input, and we're committed to making improvements based on your feedback.Best Regards, Guest Experience Team

6/10 Okay

Joselynne

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Quick and easy check in. The person working the counter was kind. Definitely not a place I would choose for myself but my employer booked this for me. There’s mold growing on the ceiling of the bathroom and between the tiles (on the grout) in the shower. The toilet paper roll is broken and tp fell right off when I had to use it. I personally don’t feel particularly safe in motels like this but I guess if you’re in a bind it works.
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 17, 2024
Dear Joselynne, thank you for taking the time to share your feedback with us. We appreciate your positive comments about the quick and easy check-in process and the kind service you received from our staff. We sincerely apologize for any inconveniences you experienced during your stay, including the issues with mold in the bathroom and the broken toilet paper holder. Please rest assured that we take these concerns seriously, and we will handle them promptly to ensure a more comfortable experience for our guests. If there are any specific details you would like to share or if there's anything we can do to improve, please feel free to reach out to us directly. We value your input and strive to make necessary improvements.We hope to have the opportunity to welcome you back in the future, providing an enhanced experience that meets and exceeds your expectations.Best Regards, Guest Experience Team

4/10 Poor

Lori

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Everything was pretty dirty. Especially the shower. Bedding had burn holes. Very loud metal stairs near our room kept us up. Could hear the neighbors even though they were not being loud
Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 4, 2024
Dear Lori, we're truly sorry to hear about the issues you encountered during your stay. It's disappointing to learn that the cleanliness, bedding, and noise disturbances affected your experience. Please know that this is not the standard we uphold, and we appreciate you bringing these concerns to our attention. Your feedback will be shared with our team to ensure we handle and rectify these issues promptly. We value your feedback as it helps us improve, and we hope to have another opportunity to provide you with a much-improved experience in the future.Best Regards, Guest Experience Team

10/10 Excellent

Michael

Stayed 2 nights in Dec 2023
Response from Customer Care Team on Dec 29, 2023
Dear Michael, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Guest Experience Team

10/10 Excellent

Evette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one night stay surprise visiting daughter Berkeley
We visited our daughter a student at Cal on Dec 19th as a birthday surprise. Front desk Sam is very nice, parking is super safe and plenty, super close to our daughter's apartment; perfect for sleeping; bed is very comfortable, though short; room is very simple, could have a few more items; room on 2nd floor is reasonably quiet. Highly recommend this motel.
bathroom very clean, but need a tray for soap, more hangers for towels
I thought this red painting not conducive for sleeping
beautiful mirror and mini ceiling chandelier, but I wish the room has a vanity mirror for make up cauz I cannot see from the sink mirror that is far away
big iron board must be helpful for all those special occasions
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 23, 2023
Dear Evette, thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed your stay and that our convenient location, comfortable accommodations, and friendly staff, especially Sam at the front desk, contributed to a memorable visit to see your daughter at Cal for her birthday surprise. Your feedback is greatly appreciated, and we are pleased to know that you found our parking facilities to be safe and convenient and that you were able to enjoy a restful night's sleep in our comfortable beds. We also appreciate your suggestions for additional room amenities, and we will certainly consider them as we strive to continually improve and enhance the experience for our guests. It was a pleasure to host you, and we look forward to welcoming you back on your next visit to the area. Thank you for recommending our motel, and we hope to have the opportunity to serve you again soon.Best Regards, Guest Experience Team

6/10 Okay

BRENDA

Traveled with partner
Liked: Cleanliness, staff & service
I booked here for my son’s graduation because I knew eating out was going to cost an arm and a leg. We had stayed here a few years ago the first time we came up to tour the campus so I knew the rooms were no frills but clean and the office staff were very nice and accommodating. Unfortunately they have a very small parking lot and our car was hit while another guest was trying to turn around. Luckily because it’s small and we were in our hotel we heard the crunch and we were able to get their DL, insurance and phone number. Next time I’ll pay the extra $25 for parking at the Hyatt Place in Emeryville and just stay there. If you wait to book your room the day of it’s about $50 cheaper than booking ahead of time.
Stayed 2 nights in Dec 2023
Response from Customer Care Team on Dec 23, 2023
Dear Brenda, thank you for sharing your feedback with us. We are pleased to hear that you chose our hotel for your son's graduation due to our convenient location and affordable rates. We appreciate your kind words regarding our clean rooms and friendly staff. However, we are truly sorry to hear about the unfortunate incident with your car in our parking lot. Please know that the safety and well-being of our guests are of utmost importance to us, and we deeply regret any inconvenience or distress this may have caused you. We will certainly review this incident with our team and take any necessary measures to ensure the safety and security of our guests and their vehicles. We understand your parking concerns, and we apologize for any inconvenience you experienced. We value your feedback and will use it to improve and enhance the experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with a more pleasant stay. Once again, thank you for your feedback, and we apologize for any inconvenience. We wish your son congratulations on his graduation!Best Regards, Guest Experience Team

10/10 Excellent

ricardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff. Clean room
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 23, 2023
Dear Ricardo, thank you for your positive feedback! We're delighted to hear that you found our staff to be friendly and that you enjoyed a clean room during your stay with us. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. We look forward to welcoming you back for another pleasant stay in the future.Best Regards, Guest Experience Team

10/10 Excellent

Vincent

Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 4, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Joshua

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 14, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Gladys

Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 5, 2023
Dear Gladys, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards, Guest Experience Team

8/10 Good

Dain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Customer Care Team on Nov 29, 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 13, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

YAN

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Skin protection issues
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 13, 2023
Dear Yan, we're sorry to hear about your concerns regarding skin protection issues and the aspects you disliked during your stay. The health and comfort of our guests are a top priority, and we take such feedback seriously. Your experience does not meet our standards, and we apologize for any inconvenience. To tackle these issues effectively, we would appreciate more specific details about your experience. This will help us investigate the matter thoroughly and take appropriate action. Please provide additional information about the specific problems you encountered, and we'll do our best to resolve them promptly. We value your feedback and want to ensure that all our guests have a positive experience. Thank you for bringing this to our attention, and we look forward to hearing from you.Best Regards, Guest Experience Team

4/10 Poor

Miguel

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Room was clean thats the only good thing. Remote Barely worked, shower didn't work drain plung in shower was broken, and you can hear everything in your Neighbor room
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 10, 2023
Dear Miguel, thank you for taking the time to provide your feedback. We apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the issues with the remote control, shower, and noise disturbances from neighboring rooms. We take such matters seriously, and we will share these concerns with our maintenance and housekeeping teams to ensure they are resolved promptly. Your comfort and satisfaction are important to us, and we appreciate your understanding. If you have any additional details or specific suggestions, please feel free to share them. We value your input and hope to have the opportunity to improve your experience in the future.Best Regards, Guest Experience Team

6/10 Okay

Verified traveler

Liked: Staff & service
Overall, a decent place
The gentleman at the desk was very nice and accomodating. Parking was interesting. The bed was a little uncomfortable and the pillows appeard a little dirty. The tile shower, (not a pre-fab plastic drop in system, was nice and large. I ended up not staying the night as I had to get back home quickly.
Stayed 1 night in Oct 2023
Response from Customer Care Team on Oct 24, 2023
Dear guest, thank you for your feedback on your recent visit. We're pleased to hear that you found the gentleman at the front desk to be very nice and accommodating. Providing excellent customer service is important to us, and we're glad he left a positive impression. However, we apologize for any inconvenience you encountered, including the parking situation, the discomfort of the bed, and the cleanliness of the pillows. We take your feedback seriously and will use it to improve our services. It's great to hear that you appreciated the nice and large tile shower. Your input is valuable, and we hope you'll consider giving us another opportunity in the future. If you have any specific suggestions or preferences for your next visit, please share them with us. Thank you for your feedback and for considering our hotel.Best Regards, Guest Experience Team

10/10 Excellent

Jinny

Traveled with family
Liked: Staff & service, property conditions & facilities
The room is pretty spacious.
Stayed 2 nights in Oct 2023
Response from Customer Care Team on Oct 24, 2023
Dear Jinny, thank you for sharing your feedback. We're glad to hear that you found the room to be pretty spacious. Your comfort and satisfaction are important to us, and we appreciate your positive feedback. We look forward to serving you again in the future. If you have any specific highlights or preferences for your next visit, please share them with us. Thank you for choosing our hotel!Best Regards, Guest Experience Team

8/10 Good

Jan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent motel, clean and comfotable.
Simple motel, clean. The room was not very bog but bed was comfortable. The desk was super tiny and super wobbly. I also didn't get a cup for the coffee. Overall, pretty decent especially for the price.
Stayed 1 night in Oct 2023
Response from Customer Care Team on Oct 24, 2023
Dear Jan, we appreciate your feedback on your recent stay at the motel. It's great to hear that you found the accommodations clean and the bed comfortable. However, we apologize for the small and wobbly desk, as well as the oversight with the coffee cup. Your comments are valuable to us, and we'll use them to improve our services and facilities. We're pleased to know you found the overall experience decent, especially considering the price. If you have any more comments or need assistance with anything else, please feel free to reach out. We're here to help!Best Regards, Guest Experience Team

10/10 Excellent

Yoana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was what I expected updated rooms amazing light fictures. Clean and great service.
Stayed 1 night in Oct 2023
Response from Customer Care Team on Oct 24, 2023
Dear Yoana, thank you for sharing your positive feedback. We're delighted to hear that your stay met your expectations and that you found the updated rooms and light fixtures impressive. Clean accommodations and great service are crucial aspects of a pleasant stay, and we're glad you experienced just that. If you have any more comments or need assistance with anything else, please don't hesitate to ask. We're here to help!Best Regards, Guest Experience Team

10/10 Excellent

Nanci

Liked: Staff & service
No screen on the window. I wanted to open the window but did not feel comfortable without a screen
Stayed 1 night in Oct 2023
Response from Customer Care Team on Oct 20, 2023
Dear Nanci, we appreciate your feedback regarding the window screens. Your comfort and safety are important, and it's understandable that you'd prefer to have a screen when opening the window. We'll make note of this suggestion for consideration, and we hope you still had a pleasant stay at the motel. If you have any more comments or questions, feel free to share, and we're here to assist you further.Best Regards, Guest Experience Team

10/10 Excellent

jody

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
This HJ was clean, comfortable and quiet. Staff was exceptional and we would definitely stay here again!
Stayed 1 night in Oct 2023
Response from Customer Care Team on Oct 17, 2023
Dear Jody, thank you for sharing your positive experience at this hotel. We're pleased to hear that you found it clean, comfortable, and quiet and that the staff provided exceptional service. Your kind words are greatly appreciated, and we look forward to welcoming you back for another stay in the future.Best Regards, Guest Experience Team

10/10 Excellent

Dennis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Felt like I was back in the 60's. Clean and comfortable!
Stayed 1 night in Oct 2023
Response from Customer Care Team on Oct 17, 2023
Dear Dennis, we're pleased to hear that you found our hotel clean and comfortable during your stay. While our establishment might have a touch of nostalgia, we strive to provide our guests with a clean and cozy atmosphere, combined with the modern amenities you need for a pleasant stay. Your feedback is appreciated, and we look forward to the opportunity to host you again, offering a blend of the past and present that makes your stay enjoyable.Best Regards, Guest Experience Team

2/10 Terrible

Lauren

Traveled with group
Rude employees.
Stayed 2 nights in Oct 2023
Response from Customer Care Team on Oct 17, 2023
Dear Lauren, we're disappointed to hear that you encountered rude employees during your stay at our hotel. We sincerely apologize for any inconvenience this may have caused. Providing a welcoming and hospitable environment is a top priority for us, and we take guest feedback seriously. If you would like to share more details about your experience or have any specific concerns you'd like us to handle, please feel free to contact us. Your feedback helps us improve our services and ensure that our guests have a more enjoyable stay. We appreciate your feedback and hope you'll consider giving us another chance to provide a better experience in the future.Best Regards, Guest Experience Team

8/10 Good

Micah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Care Team on Oct 10, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

sunjung

Stayed 1 night in Oct 2023
Response from Customer Care Team on Oct 10, 2023
Dear Sunjung, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards, Guest Experience Team

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and friendly, helpful staff. My only complaint was the weak water pressure in the shower, but that may be due to mandated low-flow shower heads.
Stayed 6 nights in Sep 2023
Response from Customer Care Team on Oct 3, 2023
Dear Chris, thank you for sharing your feedback! We're pleased to hear that you found our hotel's location convenient and that our staff provided friendly and helpful service. Regarding the water pressure in the shower, you're correct that some hotels use low-flow showerheads to conserve water, which can sometimes result in weaker water pressure. We apologize for any inconvenience this may have caused and appreciate your understanding. If you have any more comments or suggestions in the future, please don't hesitate to reach out. We hope to have the opportunity to welcome you back for another stay in the future!Best Regards, Guest Experience Team

8/10 Good

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful friendly staff. Clean and nice place to stay.
Response from Customer Care Team on Oct 10, 2023
Dear Sarah, we're delighted to hear that you had a positive experience during your stay at the hotel. It's great to know that the staff was helpful and friendly and that you found the place clean and enjoyable. Providing excellent service and a comfortable environment is a top priority, and we're glad we could meet your expectations. If you have any further feedback or if there's anything specific you'd like to share about your stay, please feel free to do so. Your comments help us continue to provide quality service to all our guests. We look forward to welcoming you back in the future for another enjoyable stay! Best Regards, Guest Experience Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newly remodeled and clean
The hotel is old but newly remodeled and they did a nice job. It was clean and comfortable. Nice staff. We felt safe. The parking spots are very small and there is road noise. Will stay there again.
Stayed 2 nights in Sep 2023
Response from Customer Care Team on Oct 3, 2023
Dear guest, we appreciate your feedback about your stay at our hotel. It's great to know that you found the newly remodeled accommodations clean and comfortable. Providing a refreshed and inviting atmosphere for our guests is important to us. We're also glad to hear that you encountered nice staff and felt safe during your stay. Guest safety and service are top priorities for us. We understand your comments about the parking spots being small and the road noise. We'll take your feedback into consideration as we continue to work on improvements. If you have any more comments or specific requests for your next visit, please don't hesitate to let us know. We're here to make your future stays as enjoyable as possible. Thank you for choosing to stay with us, and we look forward to serving you again in the future with further enhancements in these areas!Best Regards, Guest Experience Team

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel fit my needs perfectly. It was basic accomidations but staff was extra kind and helpful, my room was quiet, it was an easy walk from BART and for getting around in general.
Stayed 1 night in Sep 2023
Response from Customer Care Team on Oct 3, 2023
Dear Elaine, we're delighted to hear that our hotel was a perfect fit for your needs during your stay. It's wonderful to know that you found the staff extra kind and helpful and that your room was quiet, providing a peaceful environment for your stay. Providing excellent service and a comfortable atmosphere is important to us. We're also pleased that our location near BART and for getting around was convenient for you. Accessibility and convenience are top priorities for our guests. If you have any more comments or specific requests for your next visit, please don't hesitate to let us know. We're here to make your future stays as enjoyable as possible. Thank you for choosing to stay with us, and we look forward to serving you again in the future with the same level of kindness and convenience!Best Regards, Guest Experience Team

10/10 Excellent

Breanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Customer Care Team on Sep 27, 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

4/10 Poor

GERALDINE

Standard stay. Coffee maker leaked. Cramped parking lot.
Stayed 1 night in Sep 2023
Response from Customer Care Team on Sep 19, 2023
Dear Geraldine, thank you for sharing your feedback about your stay. It's valuable for future travelers to know about both the positive aspects and the areas that might need improvement. We hope you were able to enjoy your stay despite the minor issues you mentioned. If you have any more comments or if there's anything else you'd like to share, please feel free to do so.Best Regards, Guest Experience Team

10/10 Excellent

Nao'l

Liked: Cleanliness, staff & service, property conditions & facilities
THE CITY
Stayed 8 nights in Sep 2023
Response from Customer Care Team on Sep 15, 2023
Dear Nao'l, we hope you enjoyed your stay in the city and found it convenient to access various attractions and amenities. If you have any specific feedback or experiences you'd like to share about your stay, please feel free to let us know. We appreciate your feedback and hope to welcome you back in the future.Best Regards, Guest Experience Team

10/10 Excellent

Jeffery

Liked: Staff & service, property conditions & facilities
Very clean and wonderful.
Stayed 4 nights in Sep 2023
Response from Customer Care Team on Sep 14, 2023
Dear Jeffery, thank you for your concise and positive feedback! We're delighted to hear that you found our establishment very clean and wonderful. We hope to welcome you back for another excellent experience in the future!Best Regards, Guest Experience Team

8/10 Good

PENNINGTON, Santa Clara

Stayed 1 night in Sep 2023
Response from Customer Care Team on Oct 3, 2023
Dear Pennington, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards, Guest Experience Team

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, tidy, newly painted. Looks like manager is working hard on upkeep. Good price for location.
Stayed 1 night in Sep 2023
Response from Customer Care Team on Sep 12, 2023
Dear Sean, thank you for your positive feedback! We're delighted to hear that you found our hotel to be clean and well-maintained. Our team works hard to ensure that our guests have a pleasant and comfortable stay, and it's great to know that you appreciated our efforts. We strive to offer competitive prices in a convenient location, and we're glad you found value in your stay. If you have any more comments or suggestions, please feel free to share them. We hope to have the opportunity to welcome you back in the future for another enjoyable stay.Best Regards, Guest Experience Team

10/10 Excellent

Lucy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Customer Care Team on Sep 9, 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team