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Reviews of La Quinta Inn by Wyndham Berkeley

3 out of 5
La Quinta Inn by Wyndham Berkeley
920 University Ave, Berkeley, CA

Reviews

7.8

Good

Rating 10 - Excellent. 362 out of 1000 reviews" "
Rating 8 - Good. 344 out of 1000 reviews" "
Rating 6 - Okay. 152 out of 1000 reviews" "
Rating 4 - Poor. 80 out of 1000 reviews" "
Rating 2 - Terrible. 62 out of 1000 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

JIANCHIUN

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Tina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
We had amazing service all around.
Stayed 1 night in Apr 2024

10/10 Excellent

Juana E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Tasreen

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Matt on Dec 23, 2023
Dear Tasreen,Thank you for choosing our hotel during your stay, we greatly appreciate your business and are constantly improving our product and our services. We do hope to show you these improvements on your next stay. We hope you have a Happy Holiday Season!

10/10 Excellent

Duncan

Stayed 1 night in Dec 2023

10/10 Excellent

Maizie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly and helpful, breakfast was great!
Stayed 6 nights in Dec 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
An excellent experience.
Stayed 2 nights in Nov 2023

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was good- would stay again- Clean. great staff- good breakfast
Stayed 3 nights in Dec 2023

10/10 Excellent

Maria

Stayed 1 night in Dec 2023
Response from Matt on Dec 5, 2023
Maria,Thank you for your recent stay and your kind review. We appreciate you and hope you have a wonderful Holiday season.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gritty! Will not be returning.
Very outdated hotel in the heart of the city. There are a couple good restaurants across the street that we enjoyed. Room had stains on carpet, the mattress was too hard even with the mattress topper we brought to use. I have a iPhone 14 and Apple laptop that the WiFi signal was too weak for to stream. Check in was chaotic and we arrived at 8pm. Bf was basic and employee overseeing that was pleasant. We paid for four nights in advance and we could not wait to check out. Went to the La Quinta in San Jose the following night and what a difference! Very clean, updated to at least the recent decade.
Stayed 4 nights in Nov 2023
Response from Matt on Dec 5, 2023
Dear Valued Customer,Thank you for your recent stay with us. We appreciate your business and are thankful for all of our guests. We apologize if something was not to your liking and will address with our staff today. We hope you have a Wonderful Holiday Season.

6/10 Okay

ricky

Stayed 1 night in Nov 2023

10/10 Excellent

Omar Perez

Stayed 2 nights in Nov 2023

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing unique, but while an older property it was clean and newly renovated.
Stayed 2 nights in Nov 2023
Response from Matt on Dec 5, 2023
Dear Charles,Thank you for choosing us during your recent visit to the area. We are thankful for your business. Happy Holiday.

2/10 Terrible

Yeshi

Disliked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Matt on Nov 27, 2023
Dear Yeshi,Thank you for your recent stay at our hotel. We apologize that everything was not above your expectations and will discuss with our staff on how better to serve all of our guests in the future. We do hope to see you again on your future travels to the area.

2/10 Terrible

Elijah

Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

LAURA

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rough on the inside, pleasant inside.
A young Block guy checked us in, I didn't catch his name, however every hotel front desk should be staffed by someone like him. The Building is kinda rough looking on the outside, yet the rooms were clean & nice for the price. Lots of pillows on the bed for watching TV. Give the Thai food across the street a pass, yuk.
Stayed 1 night in Nov 2023

10/10 Excellent

Mariolga

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a great option if you are in Berkeley for a few days. The complimentary breakfast is very good!
Stayed 2 nights in Oct 2023

8/10 Good

Curtis

Liked: Cleanliness, staff & service, amenities
The property itself was clean; the staff is welcoming and friendly. Overall, it is located in downtown Berkeley. This is a great option, especially for parents visiting children attending UC Berkeley. It is close to campus and reasonably-priced. But, keep in mind that this is a property that was probably purchased by Hilton and turned into a La Quinta Inn, and the facility reflects that.
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
No hot water on the second day
We stayed for two nights, and there was no hot water on the second night.
Stayed 2 nights in Nov 2023
Response from Matt on Nov 8, 2023
Dear valued guest,Thank you for your recent stay with us. We did have a pilot light go out that morning and were able to relight it and have hot water redistributed to the hotel within 45 minutes of it being reported to the desk. We do apologize for the inconvenience and wish we would have known sooner so you did not have to wait for the water. I hope you have a wonderful rest of your day and we do hope to see you again in the future.

8/10 Good

Daphne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Melodee

Traveled with partner, Traveled with pets
Liked: Staff & service
Nothing unique or special about property. Nice, but older and needing a paint job outside.
Stayed 2 nights in Nov 2023

8/10 Good

Victor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good
Stayed 5 nights in Oct 2023

10/10 Excellent

Gerardo, Van Nuys

Liked: Cleanliness, staff & service, property conditions & facilities
Proximity to Cal Berkeley
Stayed 3 nights in Oct 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 1 night in Oct 2023

8/10 Good

Igor

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall solid good, except night shift receptionist not friendly.
Stayed 2 nights in Oct 2023

10/10 Excellent

Dorothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

2/10 Terrible

Sandie

Disliked: Cleanliness, property conditions & facilities
Bugs in my room
Stayed 1 night in Oct 2023
Response from Matt on Oct 30, 2023
Dear Sandie,Thank you for your recent stay and for bringing this to our attention, we will investigate immediately. Have a wonderful rest of your day.

8/10 Good

Elrita

Stayed 1 night in Oct 2023

10/10 Excellent

Nowell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A really nice property
It is a solid 4 star property. Check in was easy. Staff are friendly and accommodating. Breakfast is good and they have two waffle machines. Take a room on the top floor and you won't hear people dancing on the ceiling. Parking and an elevator.
Stayed 2 nights in Oct 2023

10/10 Excellent

bryan

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience, great service.
Stayed 2 nights in Oct 2023

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Hemanth, WEST CHESTER

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good value for the money.
Stayed 4 nights in Oct 2023

10/10 Excellent

Anat

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

burt

Disliked: Staff & service
Worst Night Ever
I arrived late on a Sat. night, asked for a quiet room. Was given a room facing the parking area & front main st. There was a lot of traffic noise and loud motorcycles. About 7:00 AM I wok up to the beeping trash pick up truck just below my 3rd floor window, very loud banging of picking up the trash bins. I know they were not full up and could have given me a room on the back side where it would have been much more quiet. Breakfast included in the rate was from 6 to 9 AM. I arrived at the breakfast room at 8:45, went to the bread/ toaster area there was only white bread, then I got some scrambled eggs and the last 2 sausages links. I looked into the service room saw a young woman sitting and texting on her phone, asked her if she could put out some more eggs and sausage as there were other people in line behind me. She said it was 5 minutes before closing and they were out of everything and would not, could not put out anything more. I walked to the front desk and asked the person there if they could put out some more food, that several people were waiting and got no breakfast ! His reply was the same with an attitude that my complaint was falling on deaf ears. This was the worst experience I have ever had at a La Quinta Hotel over many years as a La Quinta member. I will not stay in a La Quinta Hotel again, unless they contact me and give me a credit for a free nights stay.
Stayed 1 night in Oct 2023
Response from Matt on Oct 26, 2023
Dear Burt,Thank you for choosing the La Quinta for your recent stay. We do apologize if you did not get your preferred room, it was late on a busy weekend night, and I did verify that all of the rooms on the backside were occupied and are many times requested early. I am happy that you were able to get some of the complimentary breakfast, we work very hard to keep an actual breakfast available for our guests as many hotels have gone away from it or reduced theirs to a minimum. We do apologize that there was not more and if you do find yourself in our area again, please contact me directly and I would be happy to offer you a discounted stay for your inconvenience. I do hope you have a great rest of your day.

8/10 Good

Jonathan

Stayed 3 nights in Oct 2023

10/10 Excellent

Raya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

sonia

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Jonathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Brenton, Monterey Park

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast, clean rooms
Stayed 1 night in Oct 2023
Response from Matt on Oct 10, 2023
Thank you Brenton!

2/10 Terrible

Robert

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to wait for someone to come back when arrival. When he returned he gave us a smoking room which gave us a headach for the rest of the day.
Stayed 1 night in Oct 2023
Response from Matt on Oct 10, 2023
Dear Robert,Thank you for your recent stay. We do have a 100% non smoking policy in the hotel and apologize if a previous guest did not follow to rules. We do our best to sniff out these rule breakers and will retrain the housekeeping staff accordingly. I hope you have a great rest of your day.

8/10 Good

Christopher, Tustin

Liked: Cleanliness, staff & service
Price was excellent and I realized more than enough value to justify the cost. Breakfast was good. Despite being old and soon in need of a renovation, the facilities were clean, and so I felt comfortable during my stay. I would choose again.
Stayed 1 night in Oct 2023

8/10 Good

Jonathan

Stayed 1 night in Oct 2023
Response from Matt on Oct 10, 2023
Thank you Jonathon!

10/10 Excellent

Cheolwoong, TENAFLY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe areas. Easy parking. Clean bathroom.
Stayed 2 nights in Oct 2023
Response from Matt on Oct 10, 2023
Thank you Cheolwoong!

10/10 Excellent

christine

Stayed 2 nights in Oct 2023
Response from Matt on Oct 10, 2023
Thank you Christie!

10/10 Excellent

Kristin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room for the price
The room was clean and the staff responsive and friendly.
Stayed 1 night in Sep 2023
Response from Matt on Oct 10, 2023
Thank you Kristin!

10/10 Excellent

Gerardo, Van Nuys

Stayed 2 nights in Oct 2023

6/10 Okay

Bruce, Manteca

Traveled with partner
Property needs a renovation. The carpet is old. The bathroom walls needed paint. The curtains were just plain dirty.
Stayed 1 night in Oct 2023

6/10 Okay

Emmanuel

Stayed 3 nights in Sep 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023