Horrible night in a rat infested room!
Posted Oct 9, 2016
While the staff was pleasant and the hotel superficially clean, the moment we entered our room we said, "What is that horrid smell!?!?!" Exhausted we fell into bed only to be woken less than an hour later by the sounds of a large rat eating out of the trashcan. We called the front desk and they never questioned our sanity and had a staff member at the door in moments prepared to hunt down the rat. Which made us think it wasn't the first time. While he did look high and low, he never found the rat. But in moving furniture and looking in dark corners we realized how filthy the room was. There was food, trash and rat droppings behind the chairs, under the beds, behind the entertainment center...needless to say, we slept little and were very thankful to get up and leave for a red eye flight at 3am. It's unsanitary and disgusting!
Comment from Hotel Management
Oct 11, 2016 by Prerna, Hotel Management
Thank you for taking the time to give us your feedback
We apologize for the inconvenience. We will thoroughly investigate this matter because we have not had any issues with pests. We have pest control service at the hotel every month for preventative measures. Since we do not have this issue at the property, we are very alarmed and pls be assured that we are taking this issue very seriously.
Once again, we apologize for the inconvenience.
Assistant General Manager
LaQuinta Inn- Oakland