Ratings based on 1,447 Verified Reviews

3.5 out of 5
70% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Nice location but being renovated with unknown end

Posted Jun 2, 2017
Room not as shown in pictures, there is carpet on the floor instead of the wood in pictures. Bed is pretty hard, holes and cracks throughout the rooms. At least there were microwaves and refrigerators. Staff was kind of helpful though and we got a room switch to a slightly better one although bed was still kinda tough. Shower is just a small square,no tub. No self ice maker and pool was closed the whole time.
Comment from Hotel Management
Jun 4, 2017 by Guest Relations Manager, Hotel Management
Dear Traveler, On behalf of our team, I apologize for the inconvenience due to the ongoing renovations during your stay with us. We’re sorry you were unhappy with your stay here in our hotel, I escalated your feedback for management's reference and evaluation, we’ll work hard to fix the issue you experienced.
1 out of 5
by A verified traveler

Posted May 30, 2017
Rooms were dirty. Ours had dog pee on the floor, spiderwebs on the windows, it smelled... didnt spend the night just chose to loose my money and go stay at another place instead. Just not for us.
Comment from Hotel Management
Jun 3, 2017 by Manager, Hotel Management
Thank you for completing our guest satisfaction survey and for calling our attention on your recent experience at our hotel. Your feedback on the condition of clean in the room you stayed in will be called to the attention of concerned staff for verification and corrective measure. I am so sorry we failed to meet your approval. We hope to see you again soon. Kind regards.
1 out of 5
by A verified traveler

Terrible Night Stay

Posted May 19, 2017
The bed was so old and hard that you could feel every individual spring. The bathroom was moldy and the shower head was at waist level. There was a used washcloth at the front door upon entry
Comment from Hotel Management
May 27, 2017 by Manager, Hotel Management
I am so sorry to hear about the condition of bed. I escalated your review so that your feedback is verified and addressed accordingly. We will do our best to make your next visit a better experience. Kind regards.
1 out of 5
by A verified traveler from San Francisco

Readiness of room for occupancy

Posted May 18, 2017
Pros: Near the Bay.
Cons: Readiness of room and facilities.
1. It took 20 to check in. 2. The TV remote didn't work. 3. There was no hot water in the shower in the morning. 4. The manager Justine never called me back to address my complaints. Overall, very amateurish customer service.
Comment from Hotel Management
May 27, 2017 by Manager, Hotel Management
Your comfort and convenience is our top priority .I am very sorry to hear that you experienced such unusual circumstances and inconveniences during your stay with us.Rest assured that our team will promptly address this issue.Thank you so much for bringing this matter to our attention I want to assure you that we are thoroughly investigating this claim. Thank you for choosing our hotel and we hope to see you back in the area so that we can show you a far better experience.
2 out of 5
Recommended
for Everyone
by A verified traveler

Cleanliness of bedding.

Posted May 14, 2017
The bedding sheets had soil stains on them and toilet had stained urine markings inside the toilet. The carpet was dirty in need of shampoo.
Comment from Hotel Management
May 27, 2017 by Manager, Hotel Management
I regret discovering that your recent visit in our hotel was not an altogether a fine experience. Thank you for staying here with us, I assure you that your feedback will be addressed accordingly. Thank you for your business, we hope to have the chance of serving you again soon. Kind regards.
3 out of 5
Recommended
for Everyone
by A verified traveler

Great views

Posted May 13, 2017
Great location w/ terrific views. Nice balcony. Room condition POOR. Electrical outlets were loose w/ burn marks, maybe not to code. Walls had gaps open to outdoors, furniture and rugs worn. However, comfortable and relaxing place.
Comment from Hotel Management
May 16, 2017 by Guest Relations Manager, Hotel Management
Drear guest, Thank you for sharing your experience and I am very sorry for the inconveniences that you encountered during your stay. I am glad that you enjoyed the value and the convenient location of our hotel! I greatly appreciate your time in bringing a number of important light and we hope that you will find your expectations to be far surpassed during your next stay with us.
3 out of 5
by A verified traveler from panda

Disappointing

Posted May 8, 2017
Room had an odd smell, window was missing screen, closet doors also missing, could feel the springs in the mattress, and floors were filthy. Expected much more for the price.
Comment from Hotel Management
May 16, 2017 by Guest Relations Manager, Hotel Management
Dear guest, We regret to learn that you found this experience to be so unsatisfactory due to issues which should have been promptly attended to. I want to apologize for the housekeeping issues that you experienced when staying ,we will address this immediately.We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
2 out of 5
by A verified traveler

smelly room

Posted May 7, 2017
Pros: the location by the sea.
Cons: Replace the carpets and clean up the bathrooms
Location: alameda is beautiful little city, very cool architecture and cool little shops.
The staff was not very warm in greetings and the room i was given had a odor. I tried airing out the room and running the air conditioner to clean the smell. Did Not work , one of the staff installed a room freshner. that helped, but the smell was in the old rug! I wont go back.
Comment from Hotel Management
May 16, 2017 by Guest Relations Manager, Hotel Management
Dear guest, We do appreciate that you have taken the time to share your review and to bring a number of important things to light. We will be investigating this claim ,address it immediately to the staff and ensure you that nothing is missed.We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 7, 2017
Not bAd at all for the price. Very nice and friendly staff.
Comment from Hotel Management
May 16, 2017 by Guest Relations Manager, Hotel Management
Dear guest, Thank you so much for your kind comments and review regarding your most recent stay with us. We are very happy to hear that you enjoyed our accommodation and services at a reasonable cost. We thank you for the compliments of our staff for being so friendly and hospitable.We are all looking forward to your next visit,hope it will be just as enjoyable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Funky but Cool

Posted May 6, 2017
Staff super friendly and helpful, room had a few rough edges but clean and comfortable. Overall good value.
Comment from Hotel Management
May 16, 2017 by Guest Relations Manager, Hotel Management
Thank you for taking the time to let us know how you enjoyed your stay with us!We are glad that you found our accommodations to be a good value for the rate.We appreciate the time you've taken to give us your thoughtful review and leaving us a high rating.Thank you for taking the time to share your feedback acknowledging the efforts of our hardworking staff to be as helpful and accommodating as possible. On behalf of our entire team thank you for the compliments of our high housekeeping standard.We hope to see you again soon!