Nicely located, yet overrated.
Posted Jan 2, 2017
One can normally expect the Marriot experience and staff to be a nice one. Easy check-in, professional staff, room cleanliness, etc. However upon check-in the front desk clerk was nowhere in site. The security guard had to radio her to the desk. Once checked in, the room seemed fair enough until I walked into the restroom and found hair in the bathtub. I was willing to overlook this issue until I unfolded my face towel and found more hair entangled. I waited till morning to check out ending a 4 day stay without an apology or any concern from staff regarding these issues. Overall the one night stay was an uncomfortable one with unsatisfactory service. The location of this Marriot is great, but unfortunately I can not say the same about the room conditions. As a disserviced customer, I warn anyone willing to pay for the Marriot name not to expect the actual Marriot experience of comfort and excellent customer service because you won't find that here.