Ratings based on 1,522 Verified Reviews

3.5 out of 5
71% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Accosted by the night female manager

Posted May 21, 2017
Entered the hotel and was accosted by the female night manager about my service dog and when I booked and spoke to the day manager it was acknowlged she was coming. I've never been yelled at in any lobby regarding my service dig. I have all her documentation and it is illegal to even deny us. As a handicapped senior, I believe she needs further training.
1 out of 5
by A verified traveler from Oak, CA

Not a great experience

Posted May 19, 2017
Was informed after leaving bag at hotel for later room assignment that I had no room. On top of that Expedia customer services could not find replacement hotel / room for me to stay in! Lucky I was able to crash at a friends.
5 out of 5
Recommended
for Everyone
by A verified traveler from oakland ca.

Nice hotel

Posted May 16, 2017
It was a very nice place comfortable and nice people.
5 out of 5
Recommended
for Everyone
by A verified traveler

Three nights for college graduation

Posted May 15, 2017
Pros: everything
Cons: n.a.
Location: There is virtually nothing to do nearby, which is ironic given the close proximity to the professional sports arenas in the area. Alameda is fun.
We usually stay at a nearby hotel when we're in Oakland, but ended up here because of a late booking - a very fortuitous accident. This is the best place for the price in the Oakland Airport/Oracle area. Safe, clean, convenient and the staff was very friendly - like home in the islands. Rooms were well kept, clean, and very comfortable in terms of space, furnishing, and amenities. Cleaning staff friendly and accommodating. Breakfast was standard fare and the dining area was spacious and well staffed. Parking was $8 per day and a bit tight during an evening event at the hotel one night but otherwise no problem. Our only regret is that after four years of frequent travel from Hawaii to Oakland we found this place on our last trip for our son's graduation from a local college.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to air port

Posted May 15, 2017
I study at this hotel 2 to 3 times ea year. It's a good hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 15, 2017
my stay was fine But is you need help going up stairs, with your luggage, make sure they don't put you in the east or west wing. No elevator.
Comment from Hotel Management
May 15, 2017 by General Manager, Hotel Management
Thanks for taking the time to share your comments with us. We're glad that you were overall satisfied with your stay. We apologize for any inconvenience you experienced because of the layout of our building. Our staff is always happy to help our guests transport their luggage to their room, as the convenience of our guests is a priority for us. We hope you will enjoy your next stay with us even more!
3 out of 5
Recommended
for Everyone
by A verified traveler

Smile

Posted May 13, 2017
Pros: Room
Staff need just to put over the top a smile goes a long way the maintenance crew had more smile and they would interact with guest and any the could help I still would recommend this place
Comment from Hotel Management
May 15, 2017 by General Manager, Hotel Management
We are glad to know that you enjoyed your room and our friendly maintenance crew! We are sorry that not every member of our staff was as cheerful as you would like, but we will certainly work on that! We appreciate your recommendations and we are sure that on your next visit with us you will encounter the smiling faces that we know all of our guests deserve! Thanks for sharing your thoughts!
2 out of 5
by A verified traveler from ca

Wifi is terrible.

Posted Apr 24, 2017
If your planning on getting any work done on your computer, forget it. Internet is slow, and keeps disconnecting. Very inconvenicing. I even complained. Seems like they know about the issue and are not doing anything about it. It's 2017, and we NEED to be able to go online, or face time with a loved one when we are away, or get work done. For a Red Lion hotel, this is unacceptable. Completely unacceptable...
Comment from Hotel Management
Apr 29, 2017 by Lynn, Hotel Management
Dear Jack, We're sorry that our wifi was not working properly during your stay. It is unacceptable and we are working on it so that it does not happen again. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from Oakland Ca

Excellent for business close to airport

Posted Apr 23, 2017
Need a change in menu..especially for dinner. Staff is great both hotel and restaurant. Need appetizers.
Comment from Hotel Management
Apr 24, 2017 by Lynn, Hotel Management
Dear R, Thank you for your review. The restaurant Bistro 150 does have appetizers on the menu and for happy hour. I am sorry that no one in the restaurant made that clear. Sincerely,
2 out of 5
Recommended
for Everyone
by A verified traveler from Modesto,CA

Clean and quiet but a bit old and dated

Posted Apr 21, 2017
This hotel has all the basic amenities that you need but nothing special. It was clean and quiet for a hotel close to the Oakland Airport. However, it smelled a bit like stale cigarettes in the main hallway even though signs we posted that it as nonsmoking. It was as if they tried to clean the smell but weren't quite successful. Bed was decent but towels were pretty thin. Overall an average stay but price was nice for a quick one-night stay.
Comment from Hotel Management
Apr 24, 2017 by Lynn, Hotel Management
Dear Kathee, Our goal is to provide our guest with a clean comfortable stay. We're glad that we did meet your needs but will try harder for your next visit. Sincerely,