Outdoor pool, sun loungers
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Reviews of Oakland Airport Executive Hotel

3 out of 5
Oakland Airport Executive Hotel
150 Hegenberger Rd, Oakland, CA

Reviews

5.8
Rating 10 - Excellent. 333 out of 1684 reviews" "
Rating 8 - Good. 327 out of 1684 reviews" "
Rating 6 - Okay. 268 out of 1684 reviews" "
Rating 4 - Poor. 248 out of 1684 reviews" "
Rating 2 - Terrible. 508 out of 1684 reviews" "

6.0/10

Cleanliness

6.4/10

Staff & service

5.4/10

Amenities

5.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Wess

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
No parking had to park on the street where your car coil get hit then scamming people to park inside no warning on site about a 100 dollar deposit
Stayed 1 night in Apr 2024

2/10 Terrible

eyal

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water, no air conditioning. It stinks, room keys don't work well. Everything is stained I had to cover the chair and table with bed sheets it was gross. Toilet seat is nasty. They give you one roll of TP. The bistro is trashed and not in use the pool is nasty. The staff are rude. The lobby is dirty and constantly full of flies. Theres not one working vending machine. The gas station across the street closes at ten. The area is dangerous. Some of the hotel is used to house the less fortunate, unfortunately it shows.
Stayed 3 nights in Apr 2024

2/10 Terrible

Rodrigo

Disliked: Cleanliness, staff & service, property conditions & facilities
Will not stay here
Stayed 1 night in Apr 2024

2/10 Terrible

Ebon

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The heaters and AC units in entire hotel were not working. Three lamps in room - one no switch, one flickered and one worked. The hotel Is clearly being used to house semi homeless people by the city of Oakland. There was puke in one of the two elevators. Expedia site said shuttle ran until 1:30am. I landed at 10:30om to find out shuttle stopped at 10pm.
Stayed 2 nights in Apr 2024

4/10 Poor

Reginald

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Very much a no tell motel for hookups. The shower barely worked .
Stayed 1 night in Apr 2024

2/10 Terrible

Myesha

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has gone down from over the years. It's a rip off, it attracts the worst of the worst kind of guests (Pimps, Prostitutes etc.). The rooms smell horrible like smoke of ciggs and marijuana, there filthy from stains on walls to disgusting furniture, to nasty carpet and hair on sheets and towels. The AC or Heater didn't work on my last stay, so my children was freezing the entire night. Don't stay here TBH the best rooms plus more affordable are in Frisco I rather take that drive!!
Stayed 2 nights in Apr 2024

4/10 Poor

Abdulaziz

Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad
Stayed 1 night in Feb 2024

2/10 Terrible

Jackie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The AC & Heater did not work
Stayed 3 nights in Apr 2024

10/10 Excellent

Deidre

Traveled with partner
Liked: Property conditions & facilities
The view from room, parking is good, they give you a ticket and buzz you in gate. But heating and air dont work in most rooms
Stayed 3 nights in Mar 2024

4/10 Poor

Mary

Disliked: Property conditions & facilities
You do get what you pay for. Given how expensive things are in the Bay Area, don’t expect anything above the bare minimum at the price one pays here. The amenities listed are not available. The bistro has been closed “a long time.” There is no coffee maker or water glasses in my room, so I had to wait to get that at the airport. The shuttle is available. It was clean, the bed was comfortable and there was a huge TV with a lot of stations. The vending machines are vandalized. The entire area isn’t the safest, but I didn’t feel threatened.
Stayed 1 night in Apr 2024

2/10 Terrible

Kris

No heat, sign up in the lobby
Stayed 1 night in Mar 2024

8/10 Good

Tuc

I like very much
Stayed 1 night in Mar 2024

6/10 Okay

Karana

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
The whole place smelled like cigarettes, even in my room. Although my room was clean the hallways were not. It took a good 15 minutes for staff to answer the phone when I needed a shuttle to be picked up.
Stayed 1 night in Mar 2024

2/10 Terrible

Kyle

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Tasha I

It was okay
Stayed 1 night in Mar 2024

2/10 Terrible

Itxaso

We booked this airport because of the shuttle and exclusively because of the shuttle. Called ahead of time to confirm our time was okay, then purchased. Even got an email that detailed how to request the service and its hours. When we called within the hours that it was supposed to be running they told us they weren’t coming. We have a second night booked here that we will be most likely canceling.
Stayed 1 night in Mar 2024

2/10 Terrible

THARSINI

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Deidre

Stayed 1 night in Mar 2024

2/10 Terrible

John

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Don’t stay here: NO COFFEE anywhere, smelly & dirty, no heat (or A-C, posters in lobby on this), no towel bars. All the photos are years ago, it’s become VERY run down. Only plus: free airport shuttle. It would be worth the $10 to Lyft/Uber instead.
Stayed 1 night in Mar 2024

4/10 Poor

Brittany

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Really unpleasant. Cockroaches in the room, used razor left behind in the bathroom. Noisy neighbors blasting music until 3am on a Sunday evening. Staff was sweet and helpful but the cleanliness of the place is deplorable.
Stayed 1 night in Mar 2024

6/10 Okay

Lionel

Stayed 2 nights in Mar 2024

10/10 Excellent

Deidre

Liked: Cleanliness, staff & service
Air conditioning or heater work some room no fridge work
Stayed 3 nights in Mar 2024

10/10 Excellent

Jasper

Stayed 1 night in Mar 2024

2/10 Terrible

ANITRA

Disliked: Cleanliness, staff & service, property conditions & facilities
Air conditioning and heater were out. The entire hotel..
Stayed 1 night in Mar 2024

2/10 Terrible

Mark

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived around midnight on Friday night for a 5 night stay due to work in the area. I had reservations completed early in the week. When I arrived I was informed that the property had overbooked and not only was my reservation for Friday night canceled but my entire reservation had been canceled. WHAT??????
Stayed 5 nights in Mar 2024

2/10 Terrible

Alis

Disliked: Cleanliness
Stayed 1 night in Mar 2024

8/10 Good

Omar

Stayed 1 night in Mar 2024

2/10 Terrible

Gowtham Sagar

Disliked: Cleanliness, staff & service, property conditions & facilities
Parking doors always closed, despite taking ticket need to visit the reception all the time, stinky , horrible
Stayed 2 nights in Mar 2024

6/10 Okay

Victoria

Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Melinda

Liked: Amenities
It a great place to rest..
Stayed 1 night in Mar 2024

6/10 Okay

Josh

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
People are nice and accommodating. Lobby, elevator and halls had trash all over the floor. Room only had one towel. Three biggest pluses Bedding and towel seemed clean. People were friendly. Price was very reasonable.
Stayed 1 night in Mar 2024

2/10 Terrible

Tanisha

Stayed 2 nights in Feb 2024

2/10 Terrible

Ivan

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first thing you're greeted with is limited parking in a cluttered driveway with cars parked in various places they shouldn't be. With no options to park, you also pull to the side wherever you feel you'll be the least in the way. Walking into the lobby, the receptionist window has multiple signs notifying patrons of the same problem— the heating and cooling systems are broken. Verbatim and in all caps, three of the signs read— "UNFORTUNATELY OUR AIR CONDITIONERS AND HEATERS ARE NOT FUNCTIONING WE APOLOGIZE FOR THE INCONVENIENCE YOU MAY CONTACT THIRD PARTY FOR REFUND ONLY IF YOU CHOOSE NOT TO STAY." Not wanting to deal with finding another hotel after finally arriving at the location, you make your way to the room after walking through a hallway where the exit door is open, letting cold air in from the rainy outdoors. You get into your room and find that there's a red stain on the wall (more crayon than blood-colored). You turn on the two bedside lamps and find that they both flicker intermittently, occasionally turning into a strobe for minutes at a time. You plug your phone into an outlet to charge only to find that a couple of the outlets don't work at all, but that's okay, because a few others do. The room is booked for two, but there's only one towel, so you'll have to decide to share it after one person showers or someone can go downstairs to request another. The water faucet runs cold water for several minutes. Looks like the heater really doesn't work. Enjoy.
Stayed 1 night in Mar 2024

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Kelvin, EAST PALO ALTO

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Price
Stayed 3 nights in Feb 2024

2/10 Terrible

manuel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The didn't Let me stay
Stayed 1 night in Feb 2024

6/10 Okay

Jasiah

Traveled with partner
I had to keep going back downstairs to get a key to work for the door to my room no restaurant open no cups in room one towel in room no coffee door looked like someone tried to break in
Stayed 1 night in Feb 2024

10/10 Excellent

Lakeisha

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price Staff have amazing customers service
Stayed 3 nights in Feb 2024

10/10 Excellent

Jaicyre

Liked: Staff & service, property conditions & facilities
Yeah
Stayed 1 night in Feb 2024

2/10 Terrible

Craig

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very run down with most items in room broken or damaged
Stayed 1 night in Feb 2024

10/10 Excellent

Yeaz

Stayed 1 night in Feb 2024

4/10 Poor

Jason

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Amberly

Liked: Cleanliness
Disliked: Property conditions & facilities
Room was clean, all the vending machines were vandalized so bring your own drinks.
Stayed 1 night in Feb 2024

4/10 Poor

Stefany

Disliked: Staff & service, property conditions & facilities
Terrible
Stayed 1 night in Feb 2024

8/10 Good

Naima

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in Feb 2024

10/10 Excellent

Yeaz

Liked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Susan Lewis

Stayed 1 night in Feb 2024

2/10 Terrible

Janace

Traveled with family and small children, Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
This was the worst ever. There was no AC or heating, there was mold, no phone in the room, they couldn’t provide clean towels the whole 2 weeks I was there, it was so noisy and always issues through out the building. The person that checked me in was the sweetest ever and his customer service was really good!! Two females that worked at the front desk were rude and had poor customer service, I’d never book again.
Stayed 14 nights in Feb 2024

8/10 Good

Guillermo

Stayed 2 nights in Feb 2024

2/10 Terrible

Charles

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an early flight and needed the shuttle. The driver didn't show up so I had to walk to another nearby hotel. Luckily they had shuttle service.
Stayed 1 night in Feb 2024