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Reviews of Quality Inn and Suites

2.5 out of 5
Quality Inn and Suites
23303 Oakwood Commons Dr, Oakwood Village, OH

Reviews

6.6
Rating 10 - Excellent. 123 out of 560 reviews" "
Rating 8 - Good. 156 out of 560 reviews" "
Rating 6 - Okay. 99 out of 560 reviews" "
Rating 4 - Poor. 85 out of 560 reviews" "
Rating 2 - Terrible. 97 out of 560 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sheldon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sandip on Apr 16, 2024
Thank you

4/10 Poor

Martha

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Not a comparable value to other stays I’ve had in the Cleveland area, for the same price. Skipping on little cleaning details, just stuff like a triangle tip on the toilet paper, drew my eye to other aspects that were not well-tended, and magnified the generally scuffed-up and worn feel throughout the building.
Stayed 1 night in Apr 2024

8/10 Good

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in
Stayed 1 night in Apr 2024
Response from Sandip on Apr 16, 2024
Thank you

10/10 Excellent

BENJAMIN

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024
Response from Sandip on Apr 16, 2024
Thank you

8/10 Good

Richetta

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the area
Stayed 4 nights in Mar 2024
Response from Sandip on Apr 16, 2024
Thank you

10/10 Excellent

Greg, Battle Creek

Traveled with partner
Friendly guy at desk, decent breakfast, clean room
Stayed 1 night in Apr 2024
Response from Sandip on Apr 16, 2024
Thank you

6/10 Okay

Nelson

Traveled with family
It was quiet. Staff was okay. I asked for a clean blanket. Person working stated I had to wait for the next person to come at 10pm because he did nothabe access to the linen.
Stayed 1 night in Mar 2024

8/10 Good

Richetta

Stayed 6 nights in Mar 2024
Response from Sandip on Apr 16, 2024
Thank you

6/10 Okay

Laurie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids screaming in the morning. Not a fan.
Stayed 1 night in Mar 2024
Response from Sandip on Apr 16, 2024
Thank you for your review.

10/10 Excellent

Eberardo

Stayed 2 nights in Feb 2024
Response from Sandip on Apr 16, 2024
Thank you

10/10 Excellent

Brinail

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Sandip on Mar 2, 2024
Thank you

10/10 Excellent

Melanie, Garfield Heights

Stayed 1 night in Feb 2024
Response from Sandip on Apr 16, 2024
Thank you

8/10 Good

Felestine

Liked: Staff & service
Disliked: Cleanliness
Could have been cleaner
Stayed 1 night in Jan 2024
Response from Sandip on Feb 12, 2024
Thank you

10/10 Excellent

Maram

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sandip on Feb 12, 2024
Thank you

8/10 Good

James

Liked: Cleanliness
Stayed 5 nights in Jan 2024
Response from Sandip on Feb 12, 2024
Thank you

2/10 Terrible

John

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never go there again. The room on had a bed. No chairs because of the so called redecorating. The bathroom was dirty thank you for shower shoes. The halls were dirty it just wasn't a good place or experience. Better off sleeping in the car.
Stayed 1 night in Jan 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
We won't be back
The bed was relatively comfortable and there was a mini fridge in the room which was nice. However, the condition of the room was in very poor condition. Things were missing and had never been replaced. For example, there was no chair in the room at all, a desk, but no office chair, armchair, or bench. There was only a lamp on one side of the bed and the other side had plate covering the space where there obviously was a lamp at one point. The whole bathroom was very run down. Discoloring all around, scrapes in the finishing of the tub and base of the toilet. The sinks drain cover was missing and someone had dumped a bunch of the plastic caps from the toiletries down the drain. The towels were in good condition and toiletries were available. The condition wasn't so bad that we had to leave, but it was definitely subpar lodging. Also, breakfast hours were posted as ending at 10 since it was a Saturday. We arrived downstairs at 9:30 and expected it to be a little picked over, but there was literally nothing available. They had locked the fridge and everything was put away. It was really disappointing because the free breakfast was definitely a draw when I chose to book here. There were also very noisy people in the halls both late at night and early in the morning. I know there is only so much that can be done about that, but it just added to the negative experience.
Stayed 1 night in Jan 2024

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Sandip on Feb 12, 2024
Thank you

6/10 Okay

Verified traveler

Stayed 1 night in Dec 2023

2/10 Terrible

Wayne

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

James

Stayed 1 night in Dec 2023

2/10 Terrible

William

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Had to ask for a phone. Coffee maker did not work. In fact part of the it was missing. The room was extremely noisy. All night it sounded like a dump truck was running inside the building, I had to put tissue in my ears to get some sleep. The breakfast was okay with the exception of the waffles, They were nasty.
Stayed 1 night in Nov 2023
Response from Sandip on Nov 24, 2023
Thank you for your review and we are really apologies for your inconvenience.

10/10 Excellent

Kaleigh

Stayed 1 night in Nov 2023
Response from Sandip on Nov 22, 2023
Thank you

6/10 Okay

Dean

Liked: Staff & service
Disliked: Room comfort
Really
The beds our so bad. Sagging in the middle. Hard , really hard. The room itself was very nice. Now getting the the room. Carpets our so dirty and stained and dried vomit..
Stayed 1 night in Nov 2023
Response from Sandip on Nov 22, 2023
Thank you for your review regarding your recent stay at Quality Inn & Suites. We are really apologize for your inconvenience.

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Sandip Patel on Nov 22, 2023
Thank you

8/10 Good

Gail

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The first room assigned to us smelled musty, but we were changed to another room, which was much more acceptable. Breakfast service was adequate, although coffee was not hot. Beds were incredibly comfortable, and shower was delightful!
Stayed 3 nights in Oct 2023
Response from Sandip on Oct 31, 2023
Thank you

2/10 Terrible

Rachael

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sandip on Oct 31, 2023
Thank you

6/10 Okay

Angela

Stayed 3 nights in Oct 2023
Response from Sandip on Oct 31, 2023
Thank you

10/10 Excellent

Ethan

Stayed 1 night in Oct 2023
Response from Sandip on Nov 22, 2023
Thank you

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sandip on Oct 31, 2023
Thank you

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sandip on Oct 15, 2023
Thank you

8/10 Good

reginald

Stayed 2 nights in Oct 2023
Response from Sandip on Oct 14, 2023
Thank You

4/10 Poor

Melissa, East Liverpool

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
This was a last-minute booking due to a late night working, and I wish I'd kept driving instead of paying the money for this. Run down, junky, really dingy, TV didn't work, and the bed was not great. Would not stay again.
Stayed 1 night in Sep 2023
Response from Sandip on Oct 14, 2023
Thank you

4/10 Poor

Alexandre

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Very poor cleanliness, room, elevator, common areas very dirty, lack of maintenance
Stayed 2 nights in Sep 2023
Response from Sandip on Oct 3, 2023
Thank you for taking time to review our property. Base on your review we try to update our service.

8/10 Good

Teresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to interstate and retail needs. Clean. Need to request any assistance during stay like clean towels or trash. Stable breakfast to get your day started. Coffee is great.
Stayed 3 nights in Sep 2023
Response from Sandip on Oct 3, 2023
Thank you for taking time to review our property. Base on your review we try to update our service.

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities
I like nothing
Stayed 1 night in Sep 2023
Response from Sandip on Oct 2, 2023
Thank you for your review regarding your last stay at Quality Inn & Suites, Oakwood Village.

10/10 Excellent

Johnny, Columbus

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I like this hotel
Stayed 1 night in Sep 2023
Response from Sandip on Oct 2, 2023
Thank you

2/10 Terrible

Aiden

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stains on hallway carpets, wallpaper in rooms peeling off, obvious mold painted over in bathrooms, bathroom vent does not work, pool closed, breakfast is just microwaved sandwiches and stale cereal. Highly limited options for everything in the surrounding area (you’ll have to drive 20 minutes to the nearest non-fast food restaurant). The staff were all nice and professional but considering the state of the hotel for the price, I will never be returning.
Stayed 3 nights in Sep 2023
Response from Sandip on Oct 2, 2023
Thank you for your review about your recent stay at Quality Inn & Suites. We are working on you comment regarding bathroom and hallway.

8/10 Good

JOY

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sandip on Oct 2, 2023
Thank you

4/10 Poor

andi

There are bugs in the bed… cannot sleep on the bed
Stayed 1 night in Sep 2023
Response from Sandip on Oct 2, 2023
Thank you for your review

10/10 Excellent

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great neighborhood. Staff was helpful. Breakfast had great choses. It was quiet.
Stayed 1 night in Sep 2023
Response from Sandip on Sep 24, 2023
Thank you

4/10 Poor

Sunday

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was nice. 1st room missing furniture. 2nd room musty , peeling wall paper, very outdated. Room was warm wouldnt cool off.
Stayed 1 night in Sep 2023
Response from Sandip on Sep 24, 2023
Thank you for your review. Your review is very important to us to improve our services.

6/10 Okay

Julio

Stayed 1 night in Sep 2023
Response from Sandip on Sep 24, 2023
Thank you

8/10 Good

Cheryl

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The room was clean and spacious. When I checked Out I requested a copy of receipt and the hotel person refused then argued with me, it was so unprofessional and unnecessary all for a receipt. I finally got one but customer service was terrible at checkout.
Stayed 1 night in Sep 2023
Response from Sandip on Sep 24, 2023
Thank you for your review.

6/10 Okay

Ronnie

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sandip on Sep 24, 2023
Thank you

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service
A decent hotel at a decent rate. The staff was very friendly and helpful. My only complaint was that our room had an empty spot on the corner where you would normally have a chair and maybe a small table. It was like the room was unfinished ...
Stayed 1 night in Sep 2023
Response from Sandip on Sep 11, 2023
Your review is very important to us .Thank you

6/10 Okay

Cassandro, Lages

Traveled with partner
Disliked: Property conditions & facilities
The property needs restoration and improved cleaness. We had problem to sleep because of the noisy in the adjoining room.
Stayed 1 night in Sep 2023
Response from Sandip on Sep 10, 2023
Thank you for your review.

2/10 Terrible

Amy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
it was awful for the price
Stayed 1 night in Sep 2023
Response from Sandip on Sep 5, 2023
Thank you for your review. We use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

4/10 Poor

Eileen

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Sandip on Sep 5, 2023
Thank your for your review about your last stay at Quality Inn & Suites, Oakwood Village, OH

8/10 Good

Alexander

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in Sep 2023
Response from Sandip on Sep 5, 2023
Thank your for you review.