Ratings based on 129 Verified Reviews

3.5 out of 5
65% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
for Everyone
by A verified traveler from miami

Friendly and helpful staff

Posted Jul 22, 2017
Pros: Friendly staff
Cons: The rooms need iron and blow dryer.
Location: Great
The place is different and very pleasant. Staff is very kind and ready to assist. Cleaned and confortable. The best thing is that they provided transportation from the hotel to the downtown area free every hr until 10:00pm
Comment from Hotel Management
Jul 24, 2017 by Leticia Garcia , Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
by José Matus from cd mx

excelent choice hotel

Posted Jan 11, 2017 on Hotels
it was excelent!!!
Comment from Hotel Management
Jan 13, 2017 by General Manager, Hotel Management
Le agradecemos muchísimo el tiempo que se ha tomado para dejarnos sus comentarios, nos congratula mucho saber que su estancia con nosotros fue agradable, nos comprometemos a mejorar día con día para para garantizarle un excelente servicio e instalaciones de calidad, esperamos verlo pronto en esta su casa.
5 out of 5
for Everyone
by A verified traveler from US

excellent - great shuttle service to Zocolo

Posted Nov 8, 2016
Pros: Fantasitic location, clean, safe, & excellent restaurant.
Location: Great!
Great vacation all around. Fantastic all around! Please see comments above.
Comment from Hotel Management
Dec 27, 2016 by Leticia Garcia , Hotel Management
Thanks for your comments ¡¡
4 out of 5
for Everyone
by A verified traveler from Tijuana, Mexico

Shuttle hours are friendly

Posted Jul 18, 2016 on Orbitz
Cons: The food
Breakfast was always cold. The hotel staff is friendly and all of our requests were taken care immediately. Aside of the restaurant I will recommend this hotel to my friends and family.
2 out of 5
by A verified traveler from Oaxaca, Mexico

Not so comfortable

Posted Jun 23, 2016
Beds were extremely hard. Air conditioner barely worked. Didn't go swimming because the hotel was over run by Federal Police who were staying there. Didn't feel comfortable at all there. Food was slightly below average on the buffet.
Comment from Hotel Management
Jun 27, 2016 by Calidad Sureste, Hotel Management
Dear Angela: We greatly appreciate having taken some of your valuable time to leave us your comments and score through the portal Expedia, for us are very important as they contribute to our continuous improvement, we ask our sincere apologies for the inconvenience you had during stay and we are very sorry that he could not enjoy the comfort due to the presence of elements of the federal police, regarding the rooms I tell you that you are working on preventive maintenance of them and will focus on air conditioners and mattresses to take appropriate action, referring to the subject of food will discuss with the staff involved to improve the quality of our food, we invite you to visit again this home so you can notice the change and give us the opportunity to serve as you deserve. Cordially Arciga Francisco Villegas General Manager
2 out of 5
by Francisco from San Diego california

Not too happy

Posted Dec 31, 2015 on Hotels
The hotel location is 20 mins away to downtown. The room was too small. You can hear the water running from room next door, and the conversation from other people. I won't stay there again
Comment from Hotel Management
Mar 12, 2016 by Calidad, Hotel Management
Estimado Francisco Agradecemos mucho el tiempo que se ha tomado en dejarnos sus comentarios a través de Hotels.com, lamentamos mucho los inconvenientes que tuvo durante su estancia, le pedimos nuestras más sinceras disculpas por ello, le comento que se trabajará en coordinación con el personal de mantenimiento para corregir las observaciones que nos hace. Esperamos tenerlo nuevamente con nosotros y nos dé la oportunidad de servirle como usted se merece. Cordialmente Francisco Arciga Villegas Gerente General
1 out of 5
by A verified traveler

The staff and management couldn't care less

Posted Sep 1, 2015
Pros: Nothing
Cons: Replace the staff and properly train new staff.
Hotel was under construction/renovation. The staff showed little interest in clients. They tried to charge extra for buffet fees. They tried to charge extra for room fees.
3 out of 5
by A verified traveler

Bad service at the front desk

Posted Jan 1, 2015 on Hotels
The hotel is old and the rooms are very small. We had a reservation if a room with one bed and the hotel gave us a room with two beds without warning us of the change, after we complaint the response was defensive instead of service. After a discussion ee got our room changed. One day the hotel did not leave towels and once we requested them it took 15 minutes for the management to provide them.
3 out of 5
by kinobob

a night in oaxaca

Posted Dec 30, 2014 on Orbitz
this hotel has great staff , clean , good restaurant ,,,the only detractor was the rock hard beds .
4 out of 5
by A verified traveler

"Family vacation for 7"

Posted Nov 20, 2014 on Hotels
Hotel was exactly what you see in the photos. Clean, stone bathroom. Bed was hard for me but was okay for the rest of the family. Great deal for the cost. Would stay here again.