Ratings based on 37 Verified Reviews

3.2 out of 5
62% of guests recommend
3.4 Room cleanliness
3.8 Service & staff
3.1 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
5 out of 5
for Everyone
by A verified traveler from US

excellent - great shuttle service to Zocolo

Posted Nov 8, 2016
Pros: Fantasitic location, clean, safe, & excellent restaurant.
Location: Great!
Great vacation all around. Fantastic all around! Please see comments above.
Comment from Hotel Management
Dec 27, 2016 by Leticia Garcia , Hotel Management
Thanks for your comments ¡¡
2 out of 5
by A verified traveler from Oaxaca, Mexico

Not so comfortable

Posted Jun 23, 2016
Beds were extremely hard. Air conditioner barely worked. Didn't go swimming because the hotel was over run by Federal Police who were staying there. Didn't feel comfortable at all there. Food was slightly below average on the buffet.
Comment from Hotel Management
Jun 27, 2016 by Calidad Sureste, Hotel Management
Dear Angela: We greatly appreciate having taken some of your valuable time to leave us your comments and score through the portal Expedia, for us are very important as they contribute to our continuous improvement, we ask our sincere apologies for the inconvenience you had during stay and we are very sorry that he could not enjoy the comfort due to the presence of elements of the federal police, regarding the rooms I tell you that you are working on preventive maintenance of them and will focus on air conditioners and mattresses to take appropriate action, referring to the subject of food will discuss with the staff involved to improve the quality of our food, we invite you to visit again this home so you can notice the change and give us the opportunity to serve as you deserve. Cordially Arciga Francisco Villegas General Manager
1 out of 5
by A verified traveler

The staff and management couldn't care less

Posted Sep 1, 2015
Pros: Nothing
Cons: Replace the staff and properly train new staff.
Hotel was under construction/renovation. The staff showed little interest in clients. They tried to charge extra for buffet fees. They tried to charge extra for room fees.
5 out of 5
for Everyone
by Jorge from Mexico City

Nice Hotel at affordable price

Posted Apr 21, 2014
Pros: Excellent staff, very kind and helpful
Cons: Needs some remodeling, in particular pool area
Location: 15 minues away from downtown, however Hotel offers shuttle service every hour.
The Hotel is nice and clean, not very fancy but excellent to sleep at reasonable price.
Comment from Hotel Management
Nov 8, 2014 by CalidadM, Hotel Management
Dear Guest, We appreciate your feedback, that makes us improve in our services, Let me inform you that we already have a person responsible for the maintenance and care of the pool. Cordially Francisco Villegas Arciga General Manager Mission Oaxaca
3 out of 5
by Lalo from Mex

This traveler left a rating score only Posted Dec 30, 2013
3 out of 5
by Lalo from Mex

Old facilities

Posted Dec 26, 2013
very old rooms. furniture is also old and broken. Some painting and deep cleaness are needed. I think price was expensive for what I got. However, personnel attitude and service level are excellent. Also restaurant quality is good.
Comment from Hotel Management
Aug 23, 2014 by CalidadM, Hotel Management
Dear Customer Thanks for your comments, thanks to this information we are already working with the remodeling of the rooms, changing the carpet and furniture so in that way we can provide the service you deserve. Regards Francisco Villegas Arciga
3 out of 5
by A verified traveler

The hotel is too old. Needs several improvements.

Posted Jul 11, 2013
Pros: Location
Cons: Remodeling halls,rooms
Location: Good location
Needs several improvements. After 20 years the hotel needs be remodeled
Comment from Hotel Management
Mar 29, 2014 by FGoyeneche, Hotel Management
Dear Customer, The comments you send us are valuable for us to improve. For the moment we are working on the remodeling of the rooms. Thank you very much for your comments. Regards Francisco Villegas Arciga Hotel Manager
4 out of 5
for Everyone
by A verified traveler

Nice overall

Posted Jun 17, 2012
Wish it was closer to the center. But nice overall. Friendly staff
5 out of 5
for Couples
by A verified traveler from Houston, Texas

It's all about the people..

Posted Dec 30, 2009
The hotel staff we excedptional in many ways. The view of the mountians was great form every window and door of the hotel. The neighborhood was clean and upperclass. The hotel food was good and the service excellent. The frount desk people were great. Bus service and taxi service was readly available. I would strongly reccomend this hotel to any one planning a trip to Oaxaca..
4 out of 5
by A verified traveler from Oxnard, CA

Will definitely go back

Posted Aug 6, 2009
The reception and restaurant staff was awesome! They helped us out with everything we needed, including assisting my friend with a wheelchair after she suffered a terrible sprained ankle. They made an effort to know their guests and cater to their needs. What else could we ask for?