Ratings based on 66 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
97% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler from San Francisco

Lovely setting close to everything! Little gem!

Posted Aug 4, 2015
Pros: The attentive service from the staff and the lovely setting.
Cons: Maybe umbrellas outside the rooms on the third floor. We had a problem with the shower, water pour on to the floor out the tub..
Location: Great location! close to everything. There is a small German restaurant across the Cathedral, it's ran by a very nice young couple. Try the Rueben YUM
Just what we expected.. very comfortable and friendly hotel. A wonderful experience all around. Loved the bed, so luxurious and comfortable. Highly recommend anyone to stay there. We loved it so much we will go back next year to finish what we started. The staff was very nice and helpful and made our stay very comfortable. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler from V

Experience

Posted Jun 30, 2015
The staff and Hotel were excellent. I highly recommend it.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ciudad de México

DownTown Oaxaca

Posted Jun 29, 2015
Pros: La amabilidad del personal y la comida
Cons: Hacer las habitaciones mas funcionales, con un internet estable, un escritorio para trabajar y muebles cómodos para poder guardar la ropa.
Location: El Hotel te transporta al pasado. Ya no se ve este tipo de hotel y de servicio en las nuevas y grandes cadena. Vale la pena conocerlo.
El hotel bien y diferente al hotel tradicional. El personal se desvive por atenderte lo cual es muy bueno. Solo hay ruido todo el día y desde muy temprano, lo cual no te deja descansar bien. A las habitaciones les falta una cómoda donde guardar la ropa; yo fui por 3 días y no pude sacar la ropa de la maleta, pues no había donde guardarla. Su comida: MUY BUENA y a precios razonables. Su ubicación muy bien, a media cuadra de la iglesia y del corredor turístico
5 out of 5
Recommended
for Everyone
by A verified traveler from Dearborn, Michigan

Christina was cheerful + helpful, we felt at home

Posted Apr 29, 2015
Pros: Hospitality, the staff are extremely helpful and kind
Cons: The continental Breakfast could have better variety
Location: Excellent, walking distance to the historical and touristic center
The hotel is centrally located, the architecture matches with the mystic of the place, you are in a palace and are treated as royalty. That makes you oversee, the noise from the side walk and the mattress that could be updated.
2 out of 5
by A verified traveler from San Francisco, CA

Wouldn't repeat a stay here

Posted Apr 22, 2015
Pros: Location, friendliness of food service staff and receptionist Faustino.
Cons: Management attitude. Rooms are too dark.
Location: Very close to the central part of Oaxaca. Lots of churches, restaurants, and bars within crawling distance.
We had a horrible experience at check-in. We came in very late at night and we thought we had booked a suite via Expedia. But when we arrived, the hotel receptionist (Faustino) told us that our room is actually a tiny standard room. This is not what we pre-paid for and it was very clear from Expedia's reservation system that this was for a suite. I called Expedia from there and Expedia tried to talk to the receptionist who did try very hard to convince his own manager (Luis?) via phone that they should upgrade us. But the manager was unrelenting. I had Expedia's supervisors call again and then the manager asked the receptionist to call the director of the hotel to get permission. Expedia did the right thing but I spent a total of an hour trying to get this resolved before being able to get the suite. I don't know exactly where the fault lies but if the reservation says "suite," the hotel should give us the suite. The standard room looked clean but it was quite tiny (more European-style). The suite was larger and had a decent sitting area. But I was disappointed by the lack of any windows facing outwards. So, despite the presence of a small skylight in both the bedroom and bathroom, the room was dark-ish. The breakfast was OK (continental for free with more stuff that you can order). The service of the staff was friendly and courteous. The location was great. But I wouldn't stay here again primarily based on my experience at check-in.
5 out of 5
Recommended
for Couples
by Gabriela from Df

Fabuloso

Posted Apr 22, 2015 on Hotels
Excelente hotel Personal súper amable Parece que llegas a tu casa, muy familiar el ambiente Sólo la habitación que me toco olía feo la coladera del baño, pero lo reporte y lo arreglaron
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Perfection!

Posted Apr 22, 2015
Pros: The architecture, the room size and furnishings were so beautiful! The food was wonderful and the staff made it extra special for us.
Cons: Nothing!
Location: It was located in the perfect part of the town. Perfectly located within walking distance to the best food, music, churches and museums.
My husband, who is an artist, and I travel to Mexico several times a year, and this was the first time in Oaxaca. The city, the food, the culture was so beautiful, and especially the people. The best part of our travels was Palacio Borghese! We miss Cristina, Luis and Jose Luis, and also the General Manager. Everyone at the hotel became like family. The hotel is the most beautiful in Oaxaca. The food was the best and our room was so beautiful and comfortable. Our room was located right off the street, and that did not matter, because they put beautiful wooden doors that you can close at night to make it absolutely quite. The service was the best!! We were given a tour of the hotel, and every room was as beautiful as the next. The sweet girls that cleaned the rooms were so nice and always made us feel so comfortable in the room, with the way they cleaned. We cannot say enough great things about Palacio, because the entire hotel staff made us feel very, very special!! We did not want to leave, after staying for seven days. We will someday return to Oaxaca, and the only place we will stay is at the Borghese. If we forgot anyone's name, please forgive us, because we fell in love with everyone at the hotel. Also, we do not rate many places that we stay, but this one was extra special!
5 out of 5
Recommended
for Everyone
by A verified traveler from Morelia

La pasamos muy bien.

Posted Apr 12, 2015
Pros: Excelente ubicación a cuadra y media del templo de santo domingo, bello lugar y con un personal muy atento.
Cons: El desayuno es bueno, pero no representa a la cocina local.
Location: Oaxaca es un lugar con mucha magia.
Fue una muy agradable experiencia, el hotel es muy bello y las instalaciones muy bien conservadas. El personal fue excesivamente atento. La pasamos muy bien.
5 out of 5
Recommended
for Couples
by A verified traveler from Mexico DF

Excelente Ubicación y Atención

Posted Apr 12, 2015
Pros: El servicio.
Cons: Yo pondría todas las colchas de la cama en blanco (como la habitación de abajo), lo hace ver más limpio y moderno. No me gustan las colchas obscuras.
Location: El hotel está en excelente ubicación, caminando a todos los lugares del centro. Fuimos a Monte Albán y está precioso. Vale mucho la pena.
El hotel está ubicado a una cuadra de la Plaza Santo Domingo. Es un hotel chiquito con excelente servicio y atención. El personal del Hotel se encargó que fuera una estancia inolvidable. Nos consintieron en todo y disfrutamos mucho de la preciosa terraza que tienen con vista al Convento. Los cuartos de arriba están muy cómodos y tranquilos. Lo recomiendo ampliamente, a pesar de que en un principio el cuarto nos pareció menos agradable que como se veía en internet, la atención y servicio nos dejó un excelente sabor de boca. Definitivamente volveríamos a hospedarnos ahí. Felicidades por el extraordinario servicio!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Louisville KY

Posted Feb 26, 2015
Excellent location. Very chic, great staff, great location, all amenities.