Ratings based on 270 Verified Reviews

3.7 out of 5
76% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from NC

Never again

Posted Mar 15, 2017
Noisy and old fashioned. Needs up date. Check in clerk slow and rude. Filed papers before waiting on me. And not efficient.
Comment from Hotel Management
Apr 20, 2017 by GM, Hotel Management
Comments from our guests are what allow us to continue improving on the aspects that matter most to travelers. Thank you for sharing your opinion with us. We are sorry to hear you did not find what you expected during your recent stay. Our staff is known for providing friendly and professional service and it is unusual that they would deliver anything less. Nonetheless, we apologize for any perceived rudeness you experienced. Please know that is never our intention. We hope you will consider giving us another chance as we know we can deliver a comfortable stay, paired with the excellent service we strive to always provide.
3 out of 5
Recommended
for Everyone
by A verified traveler

Easy I-75 access.

Posted Mar 2, 2017
Easy access. Average facility. Cramped. Staff was in the way in morning. Needs another elevator.
Comment from Hotel Management
Mar 3, 2017 by GM, Hotel Management
Thank you for choosing Best Western Ocala. We're glad to know you found our location easily. It saddens us to hear we did not exceed your expectations. We do apologize if you felt cramped and our staff seemed underfoot. We'll take note of this for the future so we can make sure our assisting doesn't get in the way. We appreciate all of your suggestions. It's guests like you who help us grow as a business and we're grateful for the opportunity. We hope you'll come back again and see us in the future.
3 out of 5
by A verified traveler from S.C.

Good but noisy air.

Posted Feb 24, 2017
Air conditioning very noisy. No TV menu, chair would not go under desk, so it took to much floor space.
Comment from Hotel Management
Feb 27, 2017 by GM, Hotel Management
Thank you for taking the time to share your valuable feedback. We are sorry the noise level from the AC unit was distracting during your visit. We will be sure to look into your other concerns in order to provide a comfortable stay for each of our future guests. We thank you for staying with us and we hope to welcome you back the next time you are in the area.
1 out of 5
by A verified traveler from Jacksonville, Fl

don't stay here

Posted Feb 3, 2017
Pros: nothing
Cons: carpet, elevator and breakfast area
Location: had to work. didn't go to and do anything nearby
Hotel needs to be updated. Especially the carpet. There is only one elevator for a four story building. Too many people in the breakfast area, couldn't even get near it.
Comment from Hotel Management
Feb 6, 2017 by GM, Hotel Management
Dear Paul, It is always important for us to receive feedback from guests as it provides an excellent opportunity to evaluate how best to improve our customer experience. We appreciate you taking the time to let us know about your stay and we will definitely be reviewing your concerns as we determine what our next updates will be. We have recently been updating the mattresses in all of our rooms, and your comments will help us as we continue to strive to provide excellent accommodations. Thank you again for your feedback and we hope that will come back to visit us again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from IL

Posted Jan 19, 2017
Pros: Location
Good stay. Good breakfast. Good dining and shopping nearby.
Comment from Hotel Management
Mar 1, 2017 by GM, Hotel Management
Dear Nan, We appreciate you sharing your comments with us! We are happy to hear you enjoyed your visit with us and we delivered a filling breakfast. It would be a privilege to host you again so come back soon!
3 out of 5
by A verified traveler

Clean but not the best service

Posted Jan 16, 2017 on Hotels
Pretty ok overall. Front desk people were kind of rude.
2 out of 5
by A verified traveler

Need Improvment

Posted Jan 15, 2017
This hotel need a makeover. Is very old. It has popcorn ceiling and the bathroom is very old and small. The breakfast area is in a pool house separately from the hotel it has a good variety of food. The right price for this hotel is 65$.
Comment from Hotel Management
Jan 16, 2017 by Management staff, Hotel Management
We apologize that we did not meet all of your expectations during your stay. We hope you will give us another chance in the future at delivering the comfortable accommodations you expect and rightly deserve.
1 out of 5
by Zacary

Posted Jan 14, 2017 on Hotels
horrible experience!!!!!!! the bed was filthy!!!!!!!! very disturbing!!!
Comment from Hotel Management
Feb 11, 2017 by General Manager, Hotel Management
We apologize for this unusual experience. We are known for our cleaniness and comfortable accommodations. We hope that you will give us another chance in the future to deliver the clean and comfortable accommations you expected and rightly deserve.
4 out of 5
by Raul a

This traveler left a rating score only Posted Jan 8, 2017 on Hotels
2 out of 5
by A verified traveler

Posted Jan 2, 2017 on Hotels
Breakfast was GREAT!! Room is small and bathroom especially. Great if you're just passing through and need a place to sleep.