Ratings based on 495 Verified Reviews

4.3 out of 5
87% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Deltona, FL

Nice hotel. Close to everything.

Posted Nov 26, 2017
Very good experience. Would definitely stay here again and recommend.
Comment from Hotel Management
Nov 26, 2017 by Manager, Hotel Management
On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel is close to he highway, malls and eateries.

Posted Nov 25, 2017
Pros: Location
Cons: Hotel needs remodeling/updating.
Check-in experience was the best, warm and friendly associate. We were there for one night so very little use of hotel amenities. I expected the room to be more spacious. Hotel is clean but needs some updating, especially appliances. Coffee maker didn't work and had to fiddle with the microwave to make it work to boil water for coffee/tea.
Comment from Hotel Management
Nov 26, 2017 by Manager, Hotel Management
Thank you for taking the time to share. We appreciate your feedback regarding our room and staff. Your voice is very valuable to us and we hope you will return to experience the improvements that we are continuously making.
5 out of 5
Recommended
for Everyone
by A verified traveler

5 Starr for sure...

Posted Oct 22, 2017
Loved it will definetly do it again, everyone exceptional, 5 Starr all the way beautiful place....
Comment from Hotel Management
Oct 26, 2017 by Manager, Hotel Management
We appreciate the compliments and the comments regarding areas where can improve, especially with regards to your opinion of our hotel. Thank you for choosing our hotel. We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice.

Posted Oct 21, 2017
Everything was great. The staff at the desk seemed a little overwhelmed and were not as welcoming. Other than that, very good.
Comment from Hotel Management
Oct 25, 2017 by Manager, Hotel Management
We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our staff and hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Mercersburg, PA

front desk gentleman

Posted Oct 19, 2017
Hotel was fine but one of the gentlemen working the front desk was not pleasant.
Comment from Hotel Management
Oct 23, 2017 by Manager, Hotel Management
I am sorry to hear that although you find your stay an overall comfortable experience, our front desk failed to impress you with the services. We are held to provide our guests comfortable accommodation and relaxing experience here at our hotel and it is very sad that your shared experience expresses otherwise. Your feedback will be shared with our entire team, particularly the housekeeping department for immediate resolution on the diminishing quality of service, I assure you this oversight will be addressed by our key people.
3 out of 5
by A verified traveler from VA Bch

Had to switch rooms

Posted Oct 11, 2017
Cons: Ensuring that the rooms are clean and working properly (maybe getting a room check off list for the staff?)
Location: Fleamarkets, museums- Don Garlets:Drag Racing,
Our 1st room was less then what I had expected -VERY.dirty, broken knob on bathroom door, broken fan sensor literally hanging out of the wall and the non smoking room smelling of smoke. I was very grateful that the staff was able to find us another room (there was a Florida/Georgia game that weekend) and the second room was wonderful. Clean, smelled neutral, and room fixtures working and hanging properly.
Comment from Hotel Management
Oct 19, 2017 by Manager, Hotel Management
I am sorry for the inconvenience due to the oversight on the part of our housekeeping team in ensuring every room is well kept before endorsing for guests' occupancy. It is great to hear though that our staff on duty did rectify the problem promptly. We will make sure we earn your overall satisfaction on your next stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 3, 2017
Great stay, I enjoyed the hotel would recommend it to others.
Comment from Hotel Management
Oct 5, 2017 by Manager, Hotel Management
We are all thrilled to learn that you enjoyed such a pleasant experience with us. Thank you for your time in competing our satisfaction survey, we look forward to welcoming you again here at Holiday Inn Hotel
3 out of 5
by A verified traveler

Posted Sep 17, 2017
walk in shower floor doesn't drain properly holds water air conditioner weak rooms not very sound proof
Comment from Hotel Management
Sep 21, 2017 by Manager, Hotel Management
I regret discovering that you were not thoroughly impressed with quality of services accommodation and your entire stay here at Holiday Inn Hotel
3 out of 5
Recommended
for Everyone
by A verified traveler from miami fl

very friendly staff, clean rooms

Posted Sep 5, 2017
Pros: staff location
Cons: a.c unit
Location: Shopping, cracker barrel and waffle house within walking distance
The a/c unit was so noisy had to turn off in order to sleep. then the room was too warm
Comment from Hotel Management
Sep 11, 2017 by Manager, Hotel Management
We regret you were unhappy with your stay at our hotel. Our management will address issue/s you highlighted in your feedback. Thank you for staying with us, and we hope to have the opportunity of providing your next accommodation needs. Kind regards.
5 out of 5
by scott

Keep This One on Your List

Posted Sep 2, 2017 on Hotels
I came in for one night. Had a late flight, so I was an after midnight check-in. Very tired when I arrived and John was very friendly and efficient with the check-in process. The room was sizeable and the bed was very comfortable for some much needed sleep. I will keep this one on my list for sure.