Ratings based on 2,551 Verified Reviews

3.9 out of 5
79% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from whiteland,in

Posted Sep 20, 2017
nice view of the beach. very clean and roomy. would stay again.
2 out of 5
by A verified traveler from Severn, Md

Room not as expected

Posted Sep 16, 2017
Pros: Hotel lobby, front entrance area and shops/amenities within the hotel were nice
Cons: The rooms need major upgrade
Location: Location to beach//boardwalk, activities, restaurants
While the hotel itself is nice enough, especially the location, the room itself left a lot to be desired. 1) the safe doesn't work 2) the 1 TV screen was VERY small 3) bathroom undersirable, unclean, old, no counter space to put things like toothbrushes, toothpaste, etc 4) beds uncomfortable On the plus side, the daily housekeeping was very good
3 out of 5
Recommended
for Everyone
by A verified traveler from Forest Hill MD

An okay place, not great

Posted Sep 15, 2017
Pros: Location
Cons: Housekeeping
Location: On the boardwalk, all you need at the beach.
Room was ok, not good except for sleeping. No chairs or other ways to be comfortable except to lay on a bed. The housekeeping staff short sheeted the bed and didn't pull our door closed. We requested no maid service after that. It has a lot of things to do in one spot and is on the boardwalk as the good things. Expected better from what I read about it.
5 out of 5
Recommended
for Everyone
by A verified traveler from wv

nice hotel close to beach

Posted Sep 13, 2017
Pros: close to beach
Cons: carpeting
Location: plenty of activities nearby..
hotel was a little dated. carpets in room needed replaced or at least shampooed. staff was very friendly. on site restaurant was ok but not great.. fair price ..
4 out of 5
Recommended
for Everyone
by A verified traveler from Rising Sun, MD

On The Boardwalk

Posted Sep 12, 2017
Room was nice. Ocean front view on the boardwalk. But for enough up (21st St) away from the crowd. Excellent staff .. Clean room
4 out of 5
Recommended
for Everyone
by A verified traveler from Toms River, NJ

Pretty Good

Posted Sep 12, 2017
Overall my experience was pretty good. No real issues other than common areas such as elevators and hallways and windows were pretty dirty. Food at hotel restaurants was mostly overpriced and not desirable. Room could be updated. However room was clean and extra things like pools, and ocean access were very good. I would rebook at this hotel and recommend to others.
2 out of 5
by A verified traveler

Outdated

Posted Sep 9, 2017
Very outdated and underkept! Far away from the core of Ocean City attractions. This hotel also had many foreign associates that had trouble effectively communicating!
5 out of 5
Recommended
for Everyone
by A verified traveler from De.

Nice view!

Posted Sep 8, 2017
Awesome!! The staff was as nice and friendly! Room clean very clean,oh staff very helpful!
3 out of 5
by A verified traveler from New Jersey

Comfortable but needs upgrades with the quickness

Posted Sep 7, 2017
Clean room, right off the boardwalk, nice view from balcony. Cons...funny mildew smell in hallways bathrooms need bath fitter redo and plumbing upgrade, water pressure affected the amount of hot water coming out of faucets. Guess that's more cons than positives... I wouldn't return unless these changes were made.
5 out of 5
Recommended
for Everyone
by A verified traveler from Delaware

Great Stay

Posted Sep 6, 2017
Grand hotel is a great place to stay, the rooms are clean, the staff is friendly and it is a great location right on the boardwal. I love the fact that it has a coffee shop and multiple stores right inside the hotel lobby.