Ratings based on 1,957 Verified Reviews

4.0 out of 5
83% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Wilmington

Posted Oct 28, 2017
Overall room was ok ... was not happy with handicap assessable room did Request nor needed showering was not the best but manageable
Comment from Hotel Management
Oct 28, 2017 by Guest Services Manager, Hotel Management
Robin, thank you for reviewing your experience. We are glad to know you were satisfied with your room and had an overall pleasant stay. Also, your comments show we have room for improvements and we will certainly introspect and implement necessary measures in an effort to improve ourselves. We hope to see you again so we can deliver you an exceptional experience. Sincerely, Warren Lloyd Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Easton, PA

Fantastic Fall Get Away!

Posted Oct 22, 2017
Pros: The staff was amazing. The room was comfortable and had a variety of pillows. The kitchen and fire place made it perfect!
Cons: Nothing!
Location: There were great restaurants, such as Tequila Mockingbird with their amazing Rock Fish Tacos! Lots of shops, great movie theater, and mini golf!
The week I spent in Ocean City was perfect, because I stayed in the perfect hotel. Everyone who works at the hotel was both kind and accommodating. If I needed anything, all I needed to do was ask. The room was clean and comfortable, the view was amazing, and the beach area was more than expected. I will definitely be coming back again!
Comment from Hotel Management
Oct 23, 2017 by Guest Services Manager, Hotel Management
Dawn, thank you for taking the time to review your superb experience at the Holiday Inn Ocean City. We are thrilled to read you had an amazing stay and that you loved your well-equipped room. I’ll be sure to share your compliments with my entire staff and all of us look forward to welcoming you back soon. Sincerely, Warren Lloyd, Guest Services Manager
3 out of 5
by A verified traveler from CT

Hotel needs updating but staff are pleasant.

Posted Oct 21, 2017
Pros: Restaurant and location of hotel.
Cons: Needs updating.
Location: Right on the beach and close to hghwys. Mini golf close by.
Though the room was clean it was in need of an update. Pool and hot tub was cloudy making it uninviting. The restaurant is right in the hotel and food is good especially breakfast. Staff are very pleasant and helpful. Not a bad place for a night or two.
Comment from Hotel Management
Oct 21, 2017 by Guest Services Manager, Hotel Management
Thank you for choosing our hotel. Although you enjoyed your overall time with us and loved our convenient location and courteous associates, we are sorry that you were unhappy with the overall condition of our property. We will be sure to share your feedback with the future enhancement team as we plan any upgrades. We appreciate you being our guest and hope that the positive aspects of your stay will encourage you to choose us again in the future. Sincerely, Warren Lloyd, Guest Services Manager
5 out of 5
Recommended
for Families
by A verified traveler from NJ

Close to beach and near shopping and dining.

Posted Oct 18, 2017
Pros: Close to the beach and near shopping and dining. You can bring food and drinks onto the beach access
Cons: none
Location: Close to the beach and near shopping and dining. You can bring food and drinks onto the beach access
The location was great. There is a pool bar there and private access to the beach.
Comment from Hotel Management
Oct 19, 2017 by Guest Services Manager, Hotel Management
Thank you for choosing Holiday Inn Ocean City for your recent stay and for sharing your experience. We are delighted to know we met your expectations for a terrific vacation, and we hope you will make us your home whenever you plan another trip to the Eastern shore. Sincerely, Warren Lloyd Guest Services Manager
1 out of 5
by A verified traveler

Need upgrades asap

Posted Oct 15, 2017
Old hotel with mold carpet and poor condition on all facility.
Comment from Hotel Management
Oct 18, 2017 by Manager, Hotel Management
Dear Guest, Thank you for choosing us for your recent accommodations and for submitting a review. Your feedback about our facilities is being shared with the appropriate individuals as we plan for future upgrades. In the meantime, we will focus on providing outstanding service and clean, comfortable accommodations to our guests. We hope to welcome you again whenever your travels bring you to our area. Sincerely, Warren Lloyd Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 15, 2017
Rooms a little dated. Mattress not that comfortable. Other than that nice stay. Good location to all OC has to offer.
Comment from Hotel Management
Oct 16, 2017 by Guest Services Manager, Hotel Management
Thank you for staying at the Holiday Inn Ocean City and for sharing your experience. We are glad you had a great stay and that our location was perfect for your needs. We are in the process of renovating our guest rooms, so we encourage you to request a newer room on your next visit. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Warren Lloyd, Guest Services Manager
3 out of 5
by A verified traveler

Run down and dated

Posted Oct 2, 2017
Was expecting much nicer facility. Elevators are dirty. Carpets need replacement. Just generally run down.
Comment from Hotel Management
Oct 3, 2017 by Guest Services Manager, Hotel Management
Thank you for being our guest. We are happy you had an overall good stay. However, I am sorry for not meeting up to your expectations and for the inconvenience you experienced. Your feedback about our facilities has been shared with the appropriate individuals as we plan for future upgrades. In the meantime, we are focusing on providing clean and comfortable accommodation to all our guests. We hope you will give us another chance to welcome you back for a much better stay. Sincerely, Warren Lloyd, Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Baltimore MD

Perfect location in house excellent restaurant

Posted Sep 29, 2017
Check in was easy. My original room was smokey and went to the front desk immediately changed my room but also upgraded me. Convenient and on The beach. pool available and high quality restaurant. Loved my stay!!!
Comment from Hotel Management
Sep 29, 2017 by Guest Services Manager, Hotel Management
Barbara, thank you for staying at the Holiday Inn Ocean City. Our entire staff works hard to attain our guest’s satisfaction in every possible way, and we admire you recognizing their efforts. It’s great to know you enjoyed your time with us, and we hope to welcome you again whenever your travels bring you back here. Sincerely, Warren Lloyd, Guest Services Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, close to the beach.

Posted Sep 22, 2017
The room was very nice other than the closet doors that were broken.
Comment from Hotel Management
Sep 23, 2017 by Guest Services Manager, Hotel Management
Thank you for being our guest and for writing a review. We are happy to know you had an overall comfortable stay and that you liked our great location. I have shared your concerns with my maintenance team so that they can fix the issue as soon as possible. We enjoyed hosting your visit and hope we will continue to be your hotel of choice when your plans bring you to our area. Sincerely, Warren Lloyd, Guest Services Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from West Chester

Get location and nice place.

Posted Sep 22, 2017
Pros: View and restraunt was great.
Cons: Elevator buttons need lamp replaced.
Location: Beach and pool are perfect.
I would have given it all 5's with the exception of our room had a funky smell (carpet) to it. I think it needed a deep cleaning and house cleaning knew it too by the amount of room spray being so heavy. Other reviews then that, I would say great.
Comment from Hotel Management
Sep 24, 2017 by Guest Services Manager, Hotel Management
Don, thank you for reviewing your nice experience at the Holiday Inn Ocean City. We are glad to know our location worked well for you and that you had an overall pleasant stay. That being said, I am sorry for the odor issues you experienced and have shared the same with my housekeeping team to take corrective measures. We hope to see you again so we can make your next trip flawless in every respect. Sincerely, Warren Lloyd, Guest Services Manager