Ratings based on 1,979 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
91% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Greencastle pa

On the boardwalk

Posted Jan 20, 2016
Wonderful..allows dogs. One of the few. Wonderful location. Coffee shop open 24 hours. Great for winter getaway. Whole family enjoyed it. Beautiful view of ocean.
Comment from Hotel Management
Jan 20, 2016 by Mike, Hotel Management
Dear Candace, Thank you for taking the time to leave us feedback regarding your recent stay at the Grand Hotel and Spa. We are glad to hear that you and your family enjoyed your time with us. We hope to have you back again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing hotel right on the boardwalk !

Posted Jan 6, 2016
Loved this hotel! The room was big, there were beach chairs on the balcony, the view was amazing and the facilities were clean. We stayed one night, woke up to see the sunrise and then left to the beach. While we were there we spent time at the bar, in the arcade room and the indoor pool. I would recommend staying at this hotel anytime!
Comment from Hotel Management
Jan 11, 2016 by Mike, Hotel Management
Thank you for the wonderful and detailed review of your recent stay at the Grand. You really covered all the highlights we hope all of our guests get to experience while at the hotel. Thank you for staying with us!
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel, ocean view

Posted Jan 2, 2016
Had a great New Years night here. Staff was very friendly and professional. I'll definitely be back here for my next visit in Ocean City and i highly recommend this hotel for the amazing balcony oceanview and comfortable beds. Awesome experience!!!!
Comment from Hotel Management
Jan 19, 2016 by Mike, Hotel Management
Dear Amanda, Thank you for the amazing review of your stay with us and for providing our future guests with the excellent picture of the view from our hotel rooms. We appreciate you staying with us and look forward to having you as our guest again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jan 2, 2016
Loved my stay. Had no issues at all. Lived that it was buy the beach. Will definitely be back.
Comment from Hotel Management
Jan 21, 2016 by Mike, Hotel Management
Dear Taz, Thank you for taking the time to leave us feedback regarding your recent stay. We love to hear when our guests have a great stay and will be returning.
5 out of 5
Recommended
for Everyone
by A verified traveler from Easton MD

Great place. Restaurants on site. Ocean views!

Posted Jan 1, 2016
Friendly staff and comfortable spacious room! Nice getaway with room service and kitchenette too.
Comment from Hotel Management
Jan 19, 2016 by Mike, Hotel Management
Dear Susan, Thank you for the wonderful review of your stay with us. We appreciate the compliments and I will be sure to share them with the entire staff. We hope to have you as our guest again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice, close to beach.

Posted Dec 30, 2015
Pros: close to beach, coffee shop open 24 hours
Cons: Nfl package and hot tub
Location: We went to Bull on the beach to watch the nfl games all the way up past 94 street. not much to do in the winter.
We had a nice stay however, hotel bar does not have nfl package, therefore we had to go elsewhere. Also disappointed that there was not a hot tub
Comment from Hotel Management
Jan 19, 2016 by Mike, Hotel Management
Dear Valued Guest, Thank you for the feedback about your recent stay with us. I have shared your suggestion with the outside company that runs the bar, to add the NFL package to their TV line up. As far as the hot tub, we do have rooms on the 12th floor that do have hot tubs in the rooms themselves. I apologize that there is not one for all the guests to use. I hope that you will stay with us again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Dec 28, 2015
Fun place to stay, right on the beach, in the middle of everything.
4 out of 5
Recommended
for Everyone
by A verified traveler from maryland

Great off season stay

Posted Dec 1, 2015
Pros: Ocean view from any balcony was great, 24 hr bakery, access to Boardwalk and beach, cornhole, gym, and life-size chess set
Cons: Bathroom tile, arcade games (old and broken), extra cornhole bags, update gym equipment
Location: ALL quenticential
Great stay in a "classier" hotel at off-season rates. Amenities were good despite some issues with arcade games (but were reimbursed at front desk). Spacious rooms with amazing ocean view from any of the balconies. 24 hour coffee shop and bakery (with Krispy Kreme donuts) was perfect along with direct access to boardwalk and beach.
Comment from Hotel Management
Dec 7, 2015 by Mike, Hotel Management
Dear Valued Guest, Thank you for the review of your recent stay with us. We appreciate the well balanced comments. We will immediately address the areas that you mentioned which are in need of improvement. We strive to continually improve the experience our guests have and we thank you again for your comments. We hope to have you stay with us again soon!
4 out of 5
Recommended
for Students
by A verified traveler from Aberdeen MD

Not for holidays

Posted Nov 30, 2015
Pros: Ocean View
Location: Cant rate most things were either closed for the season or for thanksgiving
Hotel has facilities listed on brocedure BUT THEY ARE CLOSED FOR HOLIDAYS, AT LEASTE THANKSGIVING. If facilities are not open for holidays this should be listed. Room was nice, Ocean view room, an upgrade,was nice. If you go on holiday bring your own food and drink, I would return do to cost but would ask more questions
3 out of 5
Recommended
for Everyone
by A verified traveler from Baltimore

Nice location, friendly front desk staff!

Posted Nov 15, 2015
Pros: The front desk people very friendly, we like to stay here every visit to Ocean City. The Bar attendant at Epic bar needs improvement with people skill
Cons: Just the bathrooms showers. Everything else to us was great!
Location: Walking distance to everything in Boardwalk!
Rooms are nice, bathrooms needs improvements. Shower very clogged, otherwise happy on our stay!
Comment from Hotel Management
Nov 24, 2015 by Mike, Hotel Management
Dear Jim, I really appreciate the time you took to share your comments and concerns regarding your recent stay. We are always pleased to hear when our guests have a great stay and truly appreciate the comments regarding the areas we need to improve upon. I have shared your comments with all the appropriate department heads to ensure immediate improvements are made. Thank you again for staying with us and we hope to have you as our guest again soon.