On the beach, surfing

Reviews of Holiday Inn Ocean City, an IHG Hotel

3 out of 5
Holiday Inn Ocean City, an IHG Hotel
6600 Coastal Hwy, Ocean City, MD

Reviews

8.0

Very Good

Rating 10 - Excellent. 422 out of 1001 reviews" "
Rating 8 - Good. 289 out of 1001 reviews" "
Rating 6 - Okay. 126 out of 1001 reviews" "
Rating 4 - Poor. 99 out of 1001 reviews" "
Rating 2 - Terrible. 65 out of 1001 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Audra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it
Stayed 2 nights in Mar 2024
Response from D.J. Kee Guest Services Manager on Apr 6, 2024
Dear Audra, Thank you for choosing Holiday Inn Ocean City for your recent stay and for sharing your experience. We are delighted to know we met your expectations for a terrific vacation, and we hope you will make us your home whenever you plan another trip to the Eastern Shore.Sincerely,D.J. KeeGuest Services Manager

8/10 Good

Katrenna

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good for the value
Stayed 2 nights in Mar 2024
Response from D.J. Kee Guest Services Manager on Apr 3, 2024
Dear Katrenna, We can't thank you enough for recommending Holiday Inn Ocean City. It brightens our day to know you found such great value in our accommodations and service, and we can only get better from here. Our team looks forward to serving you for many more years to come! Sincerely,D.J. KeeGuest Services Manager

10/10 Excellent

Katisha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The friendly staff
Stayed 2 nights in Mar 2024
Response from Guest Services Manager on Apr 1, 2024
Dear Katisha, Thank you for the wonderful review of your stay at Holiday Inn Ocean City, especially for complimenting our courteous associates. We are devoted to giving each guest a great experience; therefore, we are delighted you enjoyed your time with us! We look forward to welcoming you whenever your travels bring you back to the Eastern Shore.Sincerely,D.J. KeeGuest Services Manager

6/10 Okay

Gynett, Laurel

Liked: Cleanliness, staff & service
The front desk was excellent so was the restaurant. The property itself needs some TLC. I was surprised it was a Holiday Inn.
Stayed 2 nights in Mar 2024
Response from GENERAL MANAGER on Mar 30, 2024
Dear Gynett, Thank you for taking the time to share your comments. We were especially delighted to read the review of your dining experience at our in-house restaurant, Touch of Italy, the best Italian restaurant in town! We will certainly share your compliments with our chef. However, we apologize for disappointing you with some aspects of your visit. Our standards are high, not only in service but also in maintaining the overall look and feel of our hotel, and we will gladly share your feedback with the appropriate individuals as we plan for the future. We do hope you will consider us again the next time you are in the area.Sincerely,D.J. Kee,Guest Services Manager

10/10 Excellent

tonya, Philadelphia

Traveled with family
Nice
Stayed 1 night in Mar 2024
Response from Guest Services Manager on Mar 26, 2024
Dear Tonya, Thank you for choosing Holiday Inn Ocean City for your recent stay and for the high rating. We are delighted to know we met all of your expectations, and we hope you will make us your home whenever you plan another trip to the Eastern Shore.Sincerely,D.J. KeeGuest Services Manager

8/10 Good

Carolyn

Liked: Staff & service
We liked the indoor pool and game room
Stayed 2 nights in Mar 2024
Response from Guest Services Manager on Mar 25, 2024
Dear Carolyn, Thank you for sharing a review about your stay at Holiday Inn Ocean City! We are delighted you were pleased with our amenities, most notably relaxing and unwinding in our heated indoor pool and hot tub, as well as our game room. We are happy you enjoyed some indoor fun and hope you will come back to see us very soon.Sincerely,D.J. KeeGuest Services Manager

8/10 Good

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the room , I was just in the area for a convention so it was a lot of room for the time that I stayed , hotel a little dated but it was clean , the only thing was it had a smell , nothing unbearable but noticeable . I had an ocean view room and directly looking at the pool , trash in the pool but I kind of chucked it up to being out of season . Just a suggestion keep the pool clean or covered ? It just took away from the ocean view .
Stayed 1 night in Mar 2024
Response from Guest Services Manager on Mar 19, 2024
Dear Heather, Thank you for choosing Holiday Inn Ocean City while you were here for a convention. We are thrilled to know that you had an overall pleasant experience and that our well-kept accommodations. However, we sincerely apologize for the cleanliness concerns you encountered in our pool and the inconvenience caused due to the fragrance. With that being said, we have taken note of your comments, as feedback like yours gives us valuable insight to enhance our guest experiences. Thank you again; we hope to welcome you back in the future.Sincerely,D.J. KeeGuest Services Manager

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was so friendly and had no problem helping us with our needs. Even at the last min they were able to accommodate rooms next to each other
Stayed 2 nights in Mar 2024
Response from Guest Services Manager on Mar 11, 2024
Dear Brittney, Thank you for the kind review of your stay at Holiday Inn Ocean City, especially for complimenting our staff. We are delighted to know that our associates were responsive to your specific requests and were able to accommodate you as per your needs. We will definitely share your compliments with them. Thank you again; we look forward to welcoming you back soon.Sincerely,D.J. KeeGuest Services Manager

10/10 Excellent

Esh

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was a breezy! All staff friendly! Would have loved to have complimentary breakfast.
Stayed 2 nights in Mar 2024
Response from Guest Services Manager on Mar 11, 2024
Dear Esh, Thank you for the wonderful review of your stay at Holiday Inn Ocean City, especially for complimenting our staff. We are devoted to giving each guest a great visit; therefore, we are delighted you enjoyed your time with us and also had a seamless check-in experience. We look forward to welcoming you whenever your travels bring you back to the Eastern Shore.Sincerely,D.J. KeeGuest Services Manager

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff Michelle, Victoria, Martha and nayea. Was excellent people and very professional. Thank you for everything. I enjoy my anniversary in the hotel with my family. Thanks for the bottle of wine and to prepare the room with the roses I order online. The best team.
Stayed 2 nights in Mar 2024
Response from Guest Services Manager on Mar 12, 2024
Dear Jose, Thank you for sharing that your anniversary stay at Holiday Inn Ocean City was perfect in every way and especially for complimenting our staff. Your comments regarding the service Michelle, Victoria, Martha, and Nayea extended to you are very gratifying to read, and it will be a pleasure to share your feedback personally. We look forward to welcoming you whenever your travels bring you back to the Eastern Shore.Sincerely,D.J. KeeGuest Services Manager

6/10 Okay

Tonya

Traveled with family
Liked: Staff & service
Hotel was a little unkempt
Stayed 1 night in Mar 2024
Response from Guest Services Manager on Mar 11, 2024
Dear Tonya, Thank you for taking the time to share your comments. We apologize for disappointing you with some aspects of your visit. Our standards are high, not only in service but also in maintaining the overall look and feel of our hotel, and we will gladly share your feedback with the appropriate individuals as we plan for the future. We do hope you will consider us again the next time you are in the area.Sincerely,D.J. KeeGuest Services Manager

8/10 Good

Richard

Traveled with family
Not bad for a quick weekend getaway. Staff was friendly. Check in and check out was very easy and smooth. Only regret was I didn’t get a receipt nor was I offered one. Particularly my fault for not asking. But they should just printed a receipt automatically.
Stayed 2 nights in Feb 2024
Response from Guest Services Manager on Feb 26, 2024
Dear Richard, Thank you for sharing your impressions of your recent stay at Holiday Inn Ocean City. Your kind words about the ease and smoothness of the check-in and check-out process, alongside the pleasantness of our associates, are greatly appreciated. Your enjoyment is paramount to us, and learning that these aspects contributed to a pleasant weekend getaway brings us joy. Regarding your concern about the receipt, we would like to mention that when making a reservation through a third-party website, a receipt is typically given at the same time. If we can be of any further assistance, please let us know; we would be happy to be of service. Thank you for being our guest, and we hope you will choose us again in the future.Sincerely,D.J. KeeGuest Services Manager

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest Services Manager on Feb 25, 2024
Dear Anne, We are thrilled you had an excellent stay at Holiday Inn Ocean City, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,D.J. Kee,Guest Services Manager

2/10 Terrible

Lindsay

Disliked: Cleanliness
Was no hot water an d a mouse
Stayed 2 nights in Feb 2024
Response from Guest Services Manager on Feb 22, 2024
Dear Lindsay, Thank you for taking the time to review your stay. We regret not meeting all of your expectations during your recent visit. We are extremely sorry for the inconvenience you faced due to the lack of hot water. We will share your concerns with our maintenance team to ensure this issue is resolved. We apologize for the disappointment you had with your room. We understand that every detail matters and can assure you that we have procedures in place regarding these concerns, and we hope you will see this as the isolated incident that it was. Thank you again for your candid feedback. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,D.J. KeeGuest Services Manager

2/10 Terrible

Afua

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Wouldn't recommend
Stayed 3 nights in Feb 2024
Response from Guest Services Manager on Feb 20, 2024
Dear Afua, We value guest feedback, and we thank you for taking the time to share your rating. We are disappointed that your experience was anything other than perfect. Thank you for choosing us for your visit to the city, and we hope to see you again so we can provide you with the exceptional stay you deserve. Sincerely,D.J. Kee,Guest Services Manager

4/10 Poor

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Our stay was 2 nights. We had no hot water. A huge part of staying at a hotel is the convenience of a shower. We had no hot water and when I checked at the desk there have been plenty of complaints. I understand that an issue like that takes time to be resolved, but I would think that the hotel would compensate us in someway For the inconvenience . So far I have heard nothing in response to our issue. Service to your customers has to be number one.
Stayed 2 nights in Feb 2024
Response from Guest Services Manager on Feb 21, 2024
Dear Jeff, Thank you for evaluating your recent stay at our hotel. Please accept our apologies for the inconvenience caused due to the lack of hot water in your assigned room and regret we were unable to resolve them while here. We have shared your comments with the appropriate team to ensure a much better guest experience moving forward. We understand the frustration caused to you and appreciate your patience. We hope to see you again to provide you with the flawless experience you deserve.Sincerely,D.J. Kee,Guest Services Manager

10/10 Excellent

Maria

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from D.J. Kee Guest Services Manager on Feb 15, 2024
Dear Maria, We are delighted you enjoyed your stay at Holiday Inn Ocean City. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the city.Sincerely,D.J. KeeGuest Services Manager

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Feb 2024
Response from Guest Services Manager on Feb 12, 2024
Dear Shannon, Thank you for choosing Holiday Inn Ocean City for your recent stay and for sharing your experience. We are pleased that we could provide you with an enriching stay. We appreciate your generous rating, and we hope you will choose us every time your travels bring you to the Eastern Shore.Sincerely,D.J. KeeGuest Services Manager

4/10 Poor

Jenna

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The elevators were down and we were informed at checkin that only one elevator was working. To go down we had to call the front desk to have the elevator sent up. This was not relayed to us at checkin but it was relayed to our friends. We ended up taking the stairs from the 7th floor. For the cost this should have been better relayed.
Stayed 1 night in Feb 2024
Response from Guest Services Manager on Feb 11, 2024
Dear Jenna,Thank you for the comments. We are extremely sorry for the elevator issues and apologize for not mentioning this to you at the time of check-in. We sincerely regret the inconvenience this caused. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. We understand that every detail matters and assure you we are working to address these issues. We appreciate your comments and hope you and your friends will consider a return visit. Sincerely,D.J. KeeGuest Services Manager

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice experience. Right on the beach. Nice and clean. Friendly staff. Restaurant on site. Onsite parking.
Stayed 2 nights in Feb 2024
Response from D.J. Kee Guest Services Manager on Feb 7, 2024
Dear Robert, Thank you for choosing Holiday Inn Ocean City for your recent stay and for sharing your experience. We are delighted to know we met your expectations for a terrific vacation and that you loved our beach location, devoted staff, and great amenities. We hope you will make us your home whenever you plan another trip to the Eastern Shore.Sincerely,D.J. KeeGuest Services Manager

10/10 Excellent

Jonathan

Stayed 1 night in Feb 2024
Response from Guest Services Manager on Mar 21, 2024
Dear Jonathan, We are thrilled you had a pleasant stay at Holiday Inn Ocean City, and we appreciate the high rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,D.J. KeeGuest Services Manager

10/10 Excellent

Patty

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice, room was big, restaurant was a big plus
Stayed 2 nights in Feb 2024
Response from D.J. Kee Guest Services Manager on Feb 4, 2024
Dear Patty, We are pleased you thoroughly enjoyed your stay at Holiday Inn Ocean City and also loved our comfortable accommodations. We were especially delighted to read the review of your dining experience at our in-house restaurant, Touch of Italy, the best Italian restaurant in town! We will certainly share your compliments with our chef, and we hope you will stay and dine with us again soon.Sincerely,D.J. KeeGuest Services Manager

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything it was very relaxing beautiful nice ocean view everything was great
Stayed 1 night in Jan 2024
Response from D.J. Kee Guest Services Manager on Feb 4, 2024
Dear Anthony, Thank you for choosing Holiday Inn Ocean City for your recent stay and for sharing your experience. Our oceanfront hotel offers beautiful views of our gardens or the ocean from all guest rooms. We are conveniently close to popular leisure and business destinations, great for business or pleasure trips! We appreciate you choosing our hotel, and we hope to serve you again.Sincerely,D.J. KeeGuest Services Manager

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed myself and relaxed with a beautiful ocean view
Stayed 2 nights in Jan 2024
Response from Guest Services Manager on Jan 30, 2024
Dear Anthony, Thank you for choosing Holiday Inn Ocean City for your recent stay and for sharing your experience. We are delighted to know we met your expectations for a terrific vacation, and we hope you will make us your home whenever you plan another trip to the Eastern Shore.Sincerely,D.J. KeeGuest Services Manager

2/10 Terrible

Vanessa

Stayed 1 night in Jan 2024
Response from Guest Services Manager on Jan 30, 2024
Dear Vanessa, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,D.J. KeeGuest Services Manager

8/10 Good

Nisar

Good
Stayed 1 night in Jan 2024
Response from D.J. Kee Guest Services Manager on Jan 22, 2024
Dear Nisar, We are delighted you enjoyed your stay at Holiday Inn Ocean City. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the city.Sincerely,D.J. KeeGuest Services Manager

8/10 Good

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the kitchenette. Inside building looks old. But the rooms are updated. Love the rooms, warm pool, and gym
Stayed 2 nights in Jan 2024
Response from D.J. Kee Guest Services Manager on Jan 22, 2024
Dear Jennifer, We appreciate the excellent review of your stay at Holiday Inn Ocean City. We are delighted we met your expectations and even pleased you with our accommodations and amenities! We hope you will come back to see us very soon.Sincerely,D.J. KeeGuest Services Manager

4/10 Poor

Brooklyn

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The building is very old. Renovations were only done in lobby area. Dark & confusing hallways
Stayed 1 night in Jan 2024
Response from D.J. Kee Guest Services Manager on Jan 22, 2024
Dear Brooklyn, We appreciate the feedback about your time with us. We are always looking for ways to improve, and we will take note of your comments on our future plans for developing the property. We apologize for not meeting your expectations and are grateful for your business. We hope to welcome you again the next time your travels bring you this way.Sincerely,D.J. KeeGuest Services Manager

10/10 Excellent

Khadija

Traveled with family and small children
Liked: Cleanliness, staff & service
The staff greeted us immediately when we came in the hotel. Also, when leaving or returning to the hotel. The only issues we had is the tub drain was slow when we were taking a shower, so the tub will fill up.
Stayed 2 nights in Jan 2024
Response from D.J. Kee Guest Services Manager on Jan 22, 2024
Dear Khadija, Thank you for the wonderful review of your stay at Holiday Inn Ocean City, especially for complimenting our staff. We are devoted to giving each guest a great experience; therefore, we are delighted you enjoyed your time with us! We value your feedback and look forward to welcoming you whenever your travels bring you back to the Eastern Shore.Sincerely,D.J. KeeGuest Services Manager

6/10 Okay

Joshua

Traveled with family
Liked: Cleanliness, staff & service
Everything was good but the shower never got hot. After a long cold day you want a nice hot shower and we didnt get that.
Stayed 1 night in Jan 2024
Response from Guest Services Manager on Jan 18, 2024
Dear Joshua, Thank you for taking the time to share your review. While we are glad to know you enjoyed your overall stay with us, we apologize for the concern you had due to the lack of hot water. Our goal is always to provide a comfortable, relaxing experience; therefore, we hope you will accept our apologies for this frustrating inconvenience. We will address this appropriately, and we very much appreciate you bringing this to our attention. We are grateful for your patience, and we hope you will visit again so we can provide you with the flawless visit you deserve.Sincerely,D.J. Kee,Guest Services Manager

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities
Bathroom need to be updated. Everything thkng else was great. Staff so professional.
Stayed 2 nights in Dec 2023
Response from Guest Services Manager on Jan 10, 2024
Dear John, We sincerely appreciate your feedback regarding your recent stay with us. We are delighted to hear that you had a positive experience overall and found our staff to be professional. Your constructive comment about the bathroom is duly noted, and we apologize for any inconvenience caused. We constantly strive to enhance our facilities, and your input is invaluable in this process. Rest assured, we will take your feedback into consideration as we work towards improvements. Thank you for choosing our hotel, and we hope to welcome you back to Holiday Inn Ocean City in the future for an even more enjoyable stay.Sincerely,D.J. KeeGuest Services Manager

10/10 Excellent

Amy

Stayed 2 nights in Dec 2023
Response from Guest Services Manager on Jan 10, 2024
Dear Amy, Thank you for the perfect rating. We are glad you had a wonderful time at Holiday Inn Ocean City. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Sincerely,D.J. KeeGuest Services Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Services Manager on Jan 10, 2024
Dear Guest, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Holiday Inn Ocean City, and we look forward to welcoming you back soon.Sincerely,D.J. KeeGuest Services Manager

10/10 Excellent

michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GreT place to visit
We love coming there. Everyone is so helpful and kind.
Stayed 4 nights in Dec 2023
Response from D.J. Kee Guest Services Manager on Jan 6, 2024
Dear Michael, Thank you for choosing the Holiday Inn Ocean City for your stay once again. The best compliment we can receive is for a guest to return to our hotel because they love the staff, location, amenities, and everything we have to offer. We are very proud of our associates as they go above and beyond to welcome every guest who walks into our lobby. We look forward to welcoming you again very soon.Sincerely,D.J. KeeGuest Services Manager

10/10 Excellent

Heather

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, comfortable and recently renovated. Very pleasant stay! We will return
Stayed 3 nights in Dec 2023
Response from Guest Services Manager on Jan 10, 2024
Dear Heather, We sincerely appreciate your positive feedback regarding your recent stay at Holiday Inn Ocean City. It brings us great joy to learn that you found your room to be clean, and comfortable, and enjoyed the benefits of our recent renovations. Our team is dedicated to providing a welcoming and pleasant environment for our guests, and we are thrilled to hear that your experience reflected this commitment. Your satisfaction is of utmost importance to us, and we look forward to welcoming you back for another enjoyable stay in the future.Sincerely,D.J. KeeGuest Services Manager

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Experience
The absolutely only thing I had a problem with was the heat blowing out cool air other than that I recommend staying here
Stayed 2 nights in Dec 2023
Response from Guest Services Manager on Jan 5, 2024
Dear David,Thank you for choosing the Holiday Inn Ocean City for your stay and for recommending us. We are pleased you loved all aspects of your visit. However, we are sorry for the issues you had with the HVAC unit. Our maintenance team will promptly address the issues you mentioned to ensure a more comfortable environment for our guests. We look forward to welcoming you again very soon.Sincerely,D.J. KeeGuest Services Manager

8/10 Good

Deshanae

Traveled with family and small children
Stayed 3 nights in Dec 2023
Response from Guest Services Manager on Jan 31, 2024
Dear Deshanae, We are happy you chose Holiday Inn Ocean City for your recent visit. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Sincerely,D.J. KeeGuest Services Manager

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023
Response from Guest Services Manager on Jan 31, 2024
Dear Amanda, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Holiday Inn Ocean City. We look forward to welcoming you back on your next visit!Sincerely,D.J. KeeGuest Services Manager

2/10 Terrible

Ashraf

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Service Manager on Jan 11, 2024
Dear Ashraf, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will visit again soon.Sincerely,D.J. Kee,Guest Services Manager

2/10 Terrible

Christina

Stayed 2 nights in Dec 2023
Response from General Manager on Jan 1, 2024
Dear Christina, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Sincerely,D.J. KeeGuest Services Manager

8/10 Good

Nawal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oceanfront suite
It was a wonderful trip. The staff was very accommodating and friendly. The suite was clean. The oceanfront view was awesome.
Stayed 5 nights in Dec 2023
Response from Guest Services Manager on Jan 31, 2024
Dear Nawal, We are happy you chose Holiday Inn Ocean City, and what a joy to read your description of our hotel and the excellent service you received from our staff. We are also glad to know that you enjoyed our comfortable accommodations with spectacular views. We appreciate your business and hope you will choose to stay with us again the next time your travel brings you to our beach. It was a pleasure having you as our guest!Sincerely,D.J. KeeGuest Services Manager

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a blast. Would love to go again
Stayed 3 nights in Dec 2023
Response from Guest Services Manager on Dec 27, 2023
Dear Christopher, Thank you for choosing Holiday Inn Ocean City for your recent stay and sharing your experience. We are delighted to know we met your expectations for a terrific vacation, and we look forward to you making us your home whenever you plan another trip to the Eastern Shore. Happy Holidays, and have a great New Year.Sincerely,D.J. KeeGuest Services Manager

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property lots on convention activities and location
Stayed 1 night in Dec 2023
Response from Guest Services Manager on Dec 26, 2023
Dear Gregory, Thank you for reviewing your recent stay at Holiday Inn Ocean City. We are pleased to know you had a great time here and that you were especially delighted with our ideal location and thoughtful amenities. It was a pleasure having you here, and we look forward to welcoming you again.Sincerely,D.J. Kee,Guest Services Manager

8/10 Good

Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe, and friendly.
Stayed 1 night in Dec 2023
Response from Guest Service Manager on Dec 26, 2023
Dear Timothy, Thank you for sharing your recent experience at Holiday Inn Ocean City. We are pleased to know you were delighted with our devoted associates and clean property. It was a pleasure having you here, and we look forward to welcoming you again. Happy new year and happy holidays!Sincerely,D.J. Kee,Guest Services Manager

10/10 Excellent

Joe

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service! I forgot to bring shaving cream, and they provided it to me free of charge. Very nice touches which made for an excellent stay for me and my family.
Stayed 3 nights in Dec 2023
Response from Guest Services Manager on Dec 22, 2023
Dear Joe, Thank you for the wonderful review of your stay at Holiday Inn Ocean City, especially for complimenting our staff. We are devoted to giving each guest a great experience; therefore, we are delighted you enjoyed your time with us! We look forward to welcoming you and your family whenever your travels bring you back to the Eastern Shore.Sincerely,D.J. KeeGuest Services Manager

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2023
Response from Guest Services Manager on Dec 19, 2023
Dear Mike, Thank you for the wonderful rating for Holiday Inn Ocean City. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Sincerely,D.J. KeeGuest Services Manager

10/10 Excellent

Debbie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services Manager on Dec 19, 2023
Dear Debbie, We are thrilled you had an excellent stay at Holiday Inn Ocean City, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,D.J. KeeGuest Services Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Guest Services Manager on Dec 19, 2023
Dear Guest, Thank you for choosing Holiday Inn Ocean City. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,D.J. KeeGuest Services Manager

8/10 Good

Nirva

Liked: Cleanliness, staff & service, property conditions & facilities
The room was ocean view, it was very clean and it had brand new appliances. There might have been some renovations completed. Overall, I enjoyed my stay and I would stay there again.
Stayed 1 night in Dec 2023
Response from Guest Services Manager on Dec 12, 2023
Dear Nirva, Thank you for sharing the nice rating about your experience at Holiday Inn Ocean City. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Sincerely,D.J. KeeGuest Services Manager

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and helpful staff. Our room was spotless and the restaurant on site had a great breakfast.
Stayed 3 nights in Dec 2023
Response from Guest Services Manager on Dec 10, 2023
Dear Cynthia, We sincerely appreciate your kind words regarding your recent stay with us. It brings us great joy to hear that you found our staff to be excellent and helpful. Maintaining a spotless environment is a top priority for us, and we're delighted that your room met your expectations. Furthermore, we're pleased to know that you enjoyed the breakfast at our on-site restaurant. Your feedback is invaluable to us, and we look forward to welcoming you back for another exceptional experience. Thank you for choosing Holiday Inn Ocean City.Sincerely,D.J. Kee,Guest Services Manager