Clean room with terrific view
Posted Feb 22, 2017
Would give 5 stars except for the big diss I was given at checkin. Staff Acted all solicitous when I arrived early (quite early - 2 1/2 hrs) I hoped for early checkin, they took my cell no. and said they'd call if it got turned over early, but otherwise return at checkin (3 pm).Walked an hour, since I was super early, returned and (same staff) now seeming somewhat annoyed, repeated they'd call if/when it got done. Did not get impression they could or would do anything at all to clean a room for me, saying "staff hasn't gotten to that floor yet". Came back at 3 pm - official check in time, to find a crowd of people all being told rooms not ready yet. One by one, everyone but me given "their" room. When I complained I'd been waiting far longer, why 1 of the ready rooms not for me, was told they can't switch around pre-assigned room numbers, as that would 'cause problems '. [for who, exactly?]
By 3:30 pm, one lady at Frt desk did finally decide to offer me a different, available room - however it reeked of cigarettes masked by air freshener, so I trekked back down to lobby. My 'assigned' room ready at 3:40 pm. LNo adequate apology, no free drink or breakfast coupon, no nothing. They either won't or aren't allowed to ask housekeeping to clean in any particular order, but I should not have had to wait over 3 HOURS from when I arrived to being in a room. (did I miss the under table $$ I was supposed to offer?)
Room was lovely, but lost best part of day for no good reason.