Ratings based on 459 Verified Reviews

2.9 out of 5
55% of guests recommend
3.0 Room cleanliness
3.1 Service & staff
3.0 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from San Mateo

Too expensive old hotel

Posted Nov 13, 2017
Pros: location
Cons: A nice property remodeling
Location: A lot things to do
Nice location. however, old hotel need serious update, inside and outside.
Comment from Hotel Management
Nov 16, 2017 by Guest Experience Manager, Hotel Management
Our hotel is an older building, as are most of the properties in the area, and we do work tirelessly to ensure quality standards are upheld for our guests. We hope, when you are next passing through, you will call with us again, to give us another opportunity to be your host. Best wishes, Hotel Management.
4 out of 5
Recommended
for Couples
by A verified traveler from Fresno, Ca

nice hotel with a great view

Posted Oct 18, 2017
Pros: I loved the balcony with a view!
Cons: Unfortunately, parking is limited, traffic is a bit loud, but manageable. And our shower seemed clogged so it would fill up right away when showering.
Location: Boardwalk is walking distance, so are a few food places like pizza, tacos and Chinese food.
We stayed here for a weekend. We had a decent size room with a great view of the boardwalk and we had a mini fridge which was a plus! The bed was big & comfy. Really comfortable and pleased overall. We will most likely stay again.
Comment from Hotel Management
Oct 20, 2017 by Guest Experience Manager, Hotel Management
Thank you for taking the time to review your stay with us. We are happy that our hotel met your needs so well, and that you enjoyed your stay so much. Thank you for your feedback in relation to your shower - we will ensure that this is dealt with as a matter of urgency. We are pleased to hear that you would stay with us again, and we hope to welcome you back soon. Best wishes, Hotel Management
1 out of 5
by A verified traveler

This is the worst hotel I've ever seen

Posted Oct 16, 2017
Pros: I am alive!
This hotel deserves negative rating: -2 stars. Lobby was closed, the guy in front of the entrance was smoking and told me that lobby will be opened in a 5 minutes. Police was packing some girl on the street. It looks like this is a criminal place with drug dealers. They defined this motel as kids-friendly. I would never walk there with my daughter.
Comment from Hotel Management
Nov 2, 2017 by Guest Experience Manager, Hotel Management
We are very disappointed to read your review. Your stay with us does not seem to be of the standard that we generally provide for our guests, and we apologize sincerely for this. We would love to have another opportunity to restore your confidence on our hotel. Best wishes, Hotel Management
2 out of 5
by A verified traveler

Marginal

Posted Oct 12, 2017
When we arrived our non smoking room smelled of day old smoke and had a beeping smoke detector. We called - someone showed up 30 minutes later to replace battery and that did not work. He then removed the bad unit ans said that someone would come to replace it - which they never did.
Comment from Hotel Management
Nov 2, 2017 by Guest Experience Manager, Hotel Management
We are sorry to hear that your pleasant stay with us was somewhat marred by an unpleasant smell, and we will ask our housekeeping manager to ensure that all of our rooms are aired better after every guest checks out. We apologize for the fact that the battery was not replaced in your smoke detector during your stay, and we will investigate why this happened with our maintenance team. We are sorry that you did not have a perfect stay with us, but we hope that you will have a better time the next time you choose our property. Best wishes, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Enjoyable & Relaxing

Posted Sep 10, 2017
My boyfriend and I stayed at this hotel & reserved a room with a king sized bed. It was very comfortable! Comes with a nice mini fridge & microwave. We were also surprised about the balcony overlooking the boardwalk. Very enjoyable stay.
Comment from Hotel Management
Sep 16, 2017 by Guest Experience Manager, Hotel Management
Thank you for your review. We are so glad to hear that you enjoyed your stay. I was truly delighted when reading your lovely comments. We look forward to your return and welcoming you back in future. Best wishes, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from santa cruz

Very nice hotel

Posted Sep 9, 2017
I really enjoyed my stay at this hotel. Only complaint parking could be better. Very tough try to park between the columns. But I thought this was a nice hotel. Bed super comfortable
Comment from Hotel Management
Sep 16, 2017 by Guest Experience Manager, Hotel Management
Thank you for taking the time to review your stay with us. We are happy that our hotel met your needs so well, and that you enjoyed your stay so much. We would dearly love to have more parking available for our guests, but, unfortunately, space around our hotel is very much at a premium. We do facilitate as many guests as we possibly can, but unfortunately, when we are very busy, some guests can't find a spot. We are very sorry for the inconvenience that this caused you. We hope to be your hotel of choice in this area for future visits! Best wishes, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from uk

Close to the beach

Posted Aug 31, 2017
You get what you pay for. It was walking distance to the beach. It's in need of a makeover but we just slept in it so it was fine for us. Loved the area, plenty of local beaches just a short drive away.
Comment from Hotel Management
Sep 9, 2017 by Guest Experience Manager, Hotel Management
We are very pleased to have provided you with such suitable and reasonably priced accommodation for your visit to the beach. It's great to hear that you loved our area so much, and we hope to be your hotel of choice when you visit again! Best wishes, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from sacramento, ca

Nice stay

Posted Aug 28, 2017
The staff was really friendly. Short, simple and to the point. It is an inexpensive motel so you get what you pay for. I was concerned after booking when I read the reviews. But it was decently clean. The bathroom looked like it was just redone, new tile, new toilet, new bath, etc. Short walk to the boardwalk. All in all pretty clean. No bed bugs. Clean sheets. We had a great time.
Comment from Hotel Management
Sep 9, 2017 by Guest Experience Manager, Hotel Management
We are happy to hear that you felt that our accommodations reflected the price that we charge, and that you had a good stay with us. We're delighted to hear that you had a great time whilst here, and we hope that you'll take another trip here very soon! Best wishes, Hotel Management
1 out of 5
by A verified traveler from Walnut Creek, CA

Posted Aug 23, 2017
Pros: location
Cons: EVERYTHING
It was filthy. I was bit by fleas. There was some kind of nasty something on the bed sheets. Slimy toddler hand prints all over the sliding glass door. The manager couldn't have cared less. He didn't look shocked that I was being bit by fleas. I left after 2 hours in the room, he refused a refund .
Comment from Hotel Management
Sep 9, 2017 by Guest Experience Manager, Hotel Management
We don't often get complaints such as yours, as we work consistently with pest control experts who ensure that property is pest-free. We have alerted them to your comments, and they have inspected all of the rooms, but they have found no signs of fleas. We are sorry that you did not stay with us, and that our property was not suitable for you. Thank you for your feedback. Best wishes, Hotel Management
1 out of 5
by A verified traveler from California

Sketchy

Posted Aug 23, 2017
Sketchy location. Our balcony overlooked people's backyards in a low income neighborhood. Rooms smelled weird. Hotel staff wasn't friendly. Floors were disgusting. Bathroom was dimly lit and musty. Spend the extra $50ish and stay some place else.
Comment from Hotel Management
Sep 9, 2017 by Guest Experience Manager, Hotel Management
Customer service is a key focus of ours, so it's disappointing to hear that you did not receive our usual level of friendly service. We apologize for the fact that your room does not appear to have been sufficiently aired prior to you checking in. We will make our housekeeping manager aware of your comments, and ensure that this is a priority when preparing rooms for our guests in future. We appreciate your feedback, and we will endeavor to make changes to improve future stays for all of our guests. Best wishes, Hotel Management