Ratings based on 1,045 Verified Reviews

3.1 out of 5
55% of guests recommend
3.2 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Denver

Worst Motel 6 in the disguise of Ramada

Posted Oct 28, 2017
Breakfast was very bare, except if you like waffles - no fruit, just carbs. The room was like motel 6, with extras that didn't work. TV was hard to figure out. Bathroom was okay, just felt dirty. Refrigerator door hard to open. Not worth the price. Paid three times price of Motel 6.
Comment from Hotel Management
Nov 1, 2017 by Guest Experience Manager, Hotel Management
We are very sorry to hear that our hotel did not appeal to you, and that you did not enjoy your stay with us. We pride ourselves on providing clean, comfortable, great value accommodation in this area, and we are sorry that our offering was not suitable for your needs. Thank you for choosing to stay with us, we appreciate your business. Best wishes, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Napa, CA

Convenient location, friendly staff

Posted Oct 16, 2017
This is an older hotel but it's clean and well-kept. Our room had a microwave, refrigerator and a safe at no additional cost. The receptionist was very friendly and helpful.
Comment from Hotel Management
Oct 24, 2017 by Guest Experience Manager, Hotel Management
We are very pleased to hear that our location suited you so well, and that our staff were so helpful to you. We certainly aim to please our guests to the very best of our ability. We appreciate your review, thank you, and we hope to welcome you back when you're next in town. Best wishes, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Lovely complimentary breakfast.

Posted Oct 13, 2017
Pros: Complimentary breakfast
Cons: Keep the swimming pool and area around it clean.
Location: It is within walking distance of Santa Cruz.
We stayed here for two nights early October. Not sure if it was because autumn/winter season but the pool was disgusting.... the weather was beautiful warm enough to sunbathe and swim, but the facility's were not up to scratch. The hotel rooms were nice, and the complimentary breakfast was a big bonus. We would definitely stay here again tho.
Comment from Hotel Management
Oct 16, 2017 by Guest Experience Manager, Hotel Management
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us, and that you loved our room and our breakfast to such an extent! I hope your next stay is just around the corner! Best wishes, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to boardwalk and many food places

Posted Oct 9, 2017
Lobby staff were friendly, continental breakfast was good
Comment from Hotel Management
Oct 16, 2017 by Guest Experience Manager, Hotel Management
Thank you for choosing to stay with us recently, and for taking the time to provide us with your valuable review! We were happy to welcome you to our hotel, and we are pleased that you had an enjoyable stay. Customer service is a key focus of ours, so it's good to hear that you were so happy with the service that our staff provided. Thank you for your review, we always appreciate feedback from our guests, and we hope to see you back in our hotel again soon. Best wishes, Hotel Management
3 out of 5
by A verified traveler from ca

Prostitutes in lobby. Pool freezing.

Posted Oct 9, 2017
Prostitutes in lobby on arrival. Website said the pool was heated but it was freezing. Maid walked in room without knocking while I was in bathroom
Comment from Hotel Management
Oct 16, 2017 by Guest Experience Manager, Hotel Management
Thank you for taking the time to review your stay with us. We will ensure that our housekeeping team are aware that they should respect a do not disturb sign, and we are sorry that this happened during your stay. Please rest assured that we do not allow prostitution on our property, and we are investigating your comments. We are sorry that your stay here did not reflect the usual wonderful stay that our guests have, but we thank you for your feedback. Best wishes, Hotel Management
2 out of 5
by A verified traveler

Posted Oct 6, 2017
The bed was very uncomfortable and the curtains would not stay closed/were broken off the curtain rod.
Comment from Hotel Management
Oct 11, 2017 by Guest Experience Manager, Hotel Management
Thank you for taking the time to review your stay at our hotel; we are very sorry that our bed was not to your liking. We are sorry for the issues that you encountered with the curtains - our maintenance team have now taken care of this, and it should not arise again on your next stay with us. We hope to remain your hotel of choice in this area, thank you for your feedback. Best wishes, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, CA

Convenient

Posted Sep 29, 2017
Easy drive to the Rio Theatre. Convenient to Santa Cruz venues. Hotel was selected for proximity to the theatre
Comment from Hotel Management
Oct 3, 2017 by Guest Experience Manager, Hotel Management
Our location is definitely one of the fantastic things about our hotel. We are so lucky to have a property in the heart of Santa Cruz, and we hope to have the pleasure of welcoming you back again very soon! Best wishes, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Clean and Close to Downtown

Posted Sep 25, 2017
Pros: Location
Location: Close to restaurants, 2 miles or so from the beach.
It's an inexpensive motel -- very clean, in a fine part of town. As long as you're not expecting a five star experience, it's a fine motel.
Comment from Hotel Management
Oct 1, 2017 by Guest Experience Manager, Hotel Management
Thank you for taking the time to review your stay at our hotel, it is good to hear that you had a reasonable stay. We are pleased to have provided you with such suitable accommodation in this area. Best wishes, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from CA

Best reading lighting we've encountered!

Posted Sep 22, 2017
We were surprised by the excellent lighting, the ready hot water and variable shower head, and the diverse offerings for the breakfast. We would definitely stay here again! Good location as well.
Comment from Hotel Management
Sep 27, 2017 by Guest Experience Manager, Hotel Management
It's great to hear that you intend to stay with us again, we can't wait to welcome you back! It's great to hear that our hotel was so suitable for you, and we can't wait to welcome you back! Best wishes, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Quite y nice staff

Posted Sep 18, 2017
It was quite and good staff but I don't feel happy with the bathtub cleaning looks a litle dirty and the pillows are a litle old and we don't have iron in the closet ready to use but for the rest It's nice
Comment from Hotel Management
Sep 29, 2017 by Guest Experience Manager, Hotel Management
We appreciate your feedback, thank you. It is nice to know that you enjoyed both your stay and the service that our staff provided, although it is a pity that you didn't let us know that your bath could have been cleaner. When you next stay with us please do let us know if there is anything at all that we can do to make your stay more enjoyable, we will be delighted to assist you. Best wishes, Hotel Management