Ratings based on 1,367 Verified Reviews

3.8 out of 5
85% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Hawaii

Run down

Posted Aug 20, 2017
Pros: Their Continental Breakfast was very nice. Lobby was clean and inviting. So was the business center. The housekeeping staff was very nice.
Cons: Redo the rooms.
Location: The location was pretty central to most everything. Beach, Harbor, Freeway, restaurants.
We were very disappointed with the condition of the hotel and especially our room. Our first night there we saw a roach in the dresser drawer. In the morning there was one in the shower along with some black mold. There was no venting in the bathroom which made it smell dank all the time.
5 out of 5
Recommended
for Everyone
by A verified traveler from Palm Springs area

Convenient Location

Posted Aug 18, 2017
Pros: We really liked the upgrades...the shampoo / soap dispenser in the shower, a powerful hair dryer etc.
Cons: The breakfast was good with a lot of food choices, but the scrambled eggs were terrible!!!
Location: Close to the beach for us. We came here for the cooler weather because we live in the hot desert.
Staff was very courteous and helpful when we asked about local restaurants.
Comment from Hotel Management
Aug 18, 2017 by ss, Hotel Management
Thanks for staying with us. We appreciate your feedback! we’ll work hard to fix the issue you experienced. Thanks for letting us know.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location, close to anything you may need

Posted Jul 14, 2017
Completely satisfied, pool was great, breakfast was fullfilling
Comment from Hotel Management
Jul 21, 2017 by ss, Hotel Management
Thanks for staying with us and we appreciate your feedback. We look forward to seeing you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect!

Posted Jul 10, 2017
It was so nice to be able to walk to the beach from the hotel. Very friendly staff.
Comment from Hotel Management
Jul 11, 2017 by SS, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to beach and freeway access

Posted Jul 9, 2017
Staff was very helpful and friendly. Would book it again
Comment from Hotel Management
Jul 11, 2017 by SS, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Anaheim, CA

Simple hotel not far from the beach.

Posted Jun 30, 2017
Pros: It was quiet and centrally located. This staff were friendly and professional.
Cons: Breakfast was terrible! The eggs were reconstituted from dehydrated; tasted terrible. The waffles were good : ) The sausages weren't browned.
Location: It was nearby Coast Highway, with easy access to Carlsbad and Encinitas, great beach towns. San Diego botanical Gardens are lovely.
The room was comfortable and the service was good. I had one issue with the shower backing up water that never was resolved, though Chris from the front desk tried his best. The pool area is quiet in the morning generally.
Comment from Hotel Management
Jul 21, 2017 by ss, Hotel Management
Thanks for staying with us and we appreciate your feedback. We’ll work hard to fix the issue you experienced. Thanks for letting us know. We look forward to seeing you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jun 26, 2017
Love it, will go again. Love the service I was able to rest excellent
Comment from Hotel Management
Jun 27, 2017 by SS, Hotel Management
Thanks for staying with us and we appreciate your feedback. We look forward to seeing you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel.

Posted Jun 25, 2017
The staff were great, the room was great, and the price was not to bad. We wanted a microwave and fridge and BW had both.
Comment from Hotel Management
Jun 27, 2017 by Ss, Hotel Management
Thanks for staying with us and we appreciate your feedback. We look forward to seeing you soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from TO

Excellent customer service, beds a little small.

Posted Jun 24, 2017
Overall the hotel has been maintained quite well but the beds were small and we could hear through the walls a bit. Excellent customer service - everyone was lovely and attentive. As soon as we arrive in our room a courtesy call was made to ensure everything was okay, and any question we had was attended to with care and professionalism.
Comment from Hotel Management
Jun 27, 2017 by Ss, Hotel Management
Thanks for staying with us and we appreciate your feedback. We look forward to seeing you soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient, clean, clearly a cut above

Posted Jun 15, 2017
Pros: The man at the front desk, the lady in charge of the cleaning ladies, and the motel's close proximity to Interstate 5
Cons: Cold eggs.
Location: It's a great location
The gentleman at the desk was outstanding. He went above and beyond to help me with several issues I was having, issues from my cell phone,the GPS that came with the rental car, directions, and the motel's guest WIFI and complimentary computer. He should be put in a management track if he's not already in it.
Comment from Hotel Management
Jun 27, 2017 by Ss, Hotel Management
Thanks for staying with us and we appreciate your feedback. We look forward to seeing you soon.