Ratings based on 1,390 Verified Reviews

3.8 out of 5
84% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Great Stay!

Posted Oct 20, 2017
The hotel was nicer than expected! The clerk at the desk was very nice and helpful! I forgot his name. My room was always clean when i returned, no matter how late i left it! Overall excellent experience!
Comment from Hotel Management
Oct 20, 2017 by Ss, Hotel Management
Thanks for staying with us and we appreciate your feedback. We look forward to seeing you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from ontario

Nice hotel close to beach. Good breakfast

Posted Oct 13, 2017
Staff are friendly nice and helpful. They should rate higher than they have to right now.
Comment from Hotel Management
Oct 20, 2017 by Ss, Hotel Management
Thanks for staying with us and we appreciate your feedback. We look forward to seeing you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to train station

Posted Oct 10, 2017
We've stayed her many times year after year and although the staff changes each time we come the service is always great.
Comment from Hotel Management
Oct 20, 2017 by Ss, Hotel Management
Thanks for staying with us and we appreciate your feedback. We look forward to seeing you soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from orlando fl

Great Stay for the price

Posted Oct 6, 2017
Cons: could use a little more variety on the breakfast.
Hotel Staff was very pleasant. Room was nice. Everything worked. The bed was comfortable. plenty of hot water. convenient to the hwy for access to places. Felt safe.
Comment from Hotel Management
Oct 20, 2017 by Ss, Hotel Management
Thanks for staying with us and we appreciate your feedback. We look forward to seeing you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

The women who checked me in was awesome!

Posted Oct 5, 2017
The women who checked me in was awesome! Not sure what her name was but she was so sweet.
Comment from Hotel Management
Oct 20, 2017 by Ss, Hotel Management
Thanks for staying with us and we appreciate your feedback. We look forward to seeing you soon.
3 out of 5
by A verified traveler from uk

Great for single night

Posted Sep 10, 2017
This hotel was clean, convenient and staff were lovely. Decor is a little dated and beds are doubles, not queens which for us means it is good for an overnight stay but wouldn't use for longer than that. Great free breakfast which included hot food as well as usual continental breakfast.
Comment from Hotel Management
Sep 24, 2017 by Ss, Hotel Management
Thanks for staying with us and we appreciate your feedback. We look forward to seeing you soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel for the price and close to Marine Base�

Posted Sep 7, 2017
Great hotel for cost and location close to Camp Pendleton Marine Corps Base!
Comment from Hotel Management
Sep 8, 2017 by SS, Hotel Management
Thanks for staying with us and we appreciate your feedback. We look forward to seeing you soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa

Nice hotel with great spa and breakfast

Posted Sep 4, 2017
Pros: Location, breakfast and size of rooms
We were satisfied with all. 30 min walk to the beach. Very good breakfast and staff.
Comment from Hotel Management
Sep 8, 2017 by SS, Hotel Management
Thanks for staying with us and we appreciate your feedback. We look forward to seeing you soon.
2 out of 5
by A verified traveler from Hawaii

Run down

Posted Aug 20, 2017
Pros: Their Continental Breakfast was very nice. Lobby was clean and inviting. So was the business center. The housekeeping staff was very nice.
Cons: Redo the rooms.
Location: The location was pretty central to most everything. Beach, Harbor, Freeway, restaurants.
We were very disappointed with the condition of the hotel and especially our room. Our first night there we saw a roach in the dresser drawer. In the morning there was one in the shower along with some black mold. There was no venting in the bathroom which made it smell dank all the time.
Comment from Hotel Management
Aug 24, 2017 by Best Western Hotels & Resorts , Hotel Management
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Palm Springs area

Convenient Location

Posted Aug 18, 2017
Pros: We really liked the upgrades...the shampoo / soap dispenser in the shower, a powerful hair dryer etc.
Cons: The breakfast was good with a lot of food choices, but the scrambled eggs were terrible!!!
Location: Close to the beach for us. We came here for the cooler weather because we live in the hot desert.
Staff was very courteous and helpful when we asked about local restaurants.
Comment from Hotel Management
Aug 18, 2017 by ss, Hotel Management
Thanks for staying with us. We appreciate your feedback! we’ll work hard to fix the issue you experienced. Thanks for letting us know.