Ratings based on 1,484 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from Toronto, CA

Beautiful hotel with character, near ocean

Posted Oct 18, 2017
Pros: Loved the architecture, the ambiance and the warm greetings from all the staff. It was in no way an impersonal setting.
Cons: Some rooms to the right of lobby were cramped; bed too big and bathroom too small.
Location: Limited time to explore but locations we visited were really nice. The market was close by with shuttle service. Daily activities plus water sports.
In the beginning there was some delay with checking in. Once sorted out everyone was very accommodating. Overall food was very good, upgraded room was very comfortable; previous room felt cramped especially in the bathroom, but beautiful and clean. Staff were always smiling and welcoming, especially in the main dining room. They gave your day a warm kickstart. Overall a wonderful experience. Would definitely go back.
Comment from Hotel Management
Oct 18, 2017 by Velona W., Hotel Management
Dear Guests: Thank you very much for sharing your vacation time with us and allowing us to be of service. It was our privilege to host you, and we look forward to seeing you again someday soon. Kind regards
3 out of 5
by A verified traveler

Nice Beach however....

Posted Oct 17, 2017
Pros: Value, Beach, Pool.
Cons: The food was horrible.
Location: Very close to the main attractions.
I have stayed at this hotel multiple times, however they seem to be getting progressively bad. The food was lacking and the property is in need of a renovation. Value is good.Hotel Staff excellent.
Comment from Hotel Management
Oct 18, 2017 by Velona W., Hotel Management
Dear Guests: We wish to thank you for your loyalty and for giving us the opportunity to be of service, yet again. Your feedback is welcome. Your commendations are appreciated; as well, we note your concerns. It was our privilege to host you, and we hope that you will give us another opportunity to be of service again in the future. Kind regards
1 out of 5
by A verified traveler from Surrey

Ok, but not great!

Posted Oct 15, 2017
The resort is well kept and very close to the beach. Staff are friendly and approachable. The only negative thing for me was the constant slamming of hotel room doors throughout the night which was extremely frustrating and annoying.
Comment from Hotel Management
Oct 18, 2017 by Velona W., Hotel Management
Dear Guests: Thank you for choosing our resort and sharing your feedback. Your commendations are appreciated; as well, we note your concern and are sorry for any inconvenience or discomfort you suffered while utilizing our facilities. It was a privilege to host you, and we hope that you will give us another opportunity to be of service in the future. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from florida

Had a awesome time

Posted Oct 14, 2017
Hotel was clean and food was great the staff was awesome my husband and I stayed for 3days and can’t wait to go back thanks guys you rock.
Comment from Hotel Management
Oct 18, 2017 by Velona W., Hotel Management
Dear Guests: Thank you very much for choosing to share your vacation time with us and giving your feedback. We appreciate your patronage and commendations and hope to see you again very soon. Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to Beach- clean room and view

Posted Oct 13, 2017
Pros: Clean and comfortable
Cons: The food started to all taste the same but it was good
Location: Lots to do if you wanted to do things
It was comfortable, easy to get around. The people were very friendly and helpful. The beach was awesome and relaxing:
Comment from Hotel Management
Oct 13, 2017 by Velona W., Hotel Management
Dear Guests: Thank you for visiting our hotel and taking the time to share your feedback. Your commendations and concerns are appreciated and duly noted. It was our privilege to host you, and we look forward to seeing you again soon. Kind regards
3 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

Average all inclusive

Posted Oct 11, 2017
Pool and beach area were really nice, lots of cool beach activities Cons: rooms are a bit outdated. Food.
Comment from Hotel Management
Oct 13, 2017 by Velona W., Hotel Management
Dear Guests: Thank you for visiting our resort and sharing your feedback. Your commendations are appreciated; as well, we note your concerns. It was our privilege to host you, and we look forward to seeing you again someday soon. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Richmond

My Stay

Posted Oct 10, 2017
Very beautiful. No one will regret. Plus, no kids.
Comment from Hotel Management
Oct 10, 2017 by Velona W., Hotel Management
Dear Guests: Thank you for the awesome feedback. Thank you also for making our resort your destination of choice and sharing your experience. We are delighted that you had a great time and hope to see you again soon. Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler from illinois

Really nice place

Posted Oct 7, 2017
Clean, comfortable, pools, hot tub and beach great. Staff excellent and friendly. Food ok, not fantastic. Drinks good. Worst part 2 hour drive from montego bay airport on bus. So be prepared, I was not. I'd definately go back.
Comment from Hotel Management
Oct 10, 2017 by Velona W., Hotel Management
Dear Guests: Thank you very much for choosing to visit our resort and for sharing your feedback. Thank you also for the kind commendations. We are sorry for any discomfort you suffered on the ride from the airport but pleased that you enjoyed your visit overall. It was our privilege to host you, and we definitely look forward to having you back with us soon. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Miramar, FL

ENJOYED THE FOOD!!!

Posted Oct 4, 2017
Cons: Making sure everything stays stocked...I didn't have the shower wash after I used the first bottle.
Location: I didn't need to leave...everything I needed was at the hotel.
I loved how your greeted with a drink when you arrive. Love the food! Love the drinks! Love the room! Love the staff! Loved everything!!!
Comment from Hotel Management
Oct 5, 2017 by Velona W., Hotel Management
Dear Guests: Thank you for making our resort the destination for your vacation and taking the time to share your feedback. We note your concern and offer our sincere apologies for any inconvenience caused you while utilizing our facilities. It is our goal always to ensure that our guests are comfortable and enjoying the very best that we have to offer, and regret that we fell short in some areas. Please be assured that we will address the areas of concern and continue to work assiduously at improving our product. It was our privilege to host you, and we hope that you will give us another opportunity to be of service again someday. Kind regards
2 out of 5
by A verified traveler from new yoyrk

Not worth the money.

Posted Oct 4, 2017
This was my second time here. This hotel was booked through Expedia, which wasn't even worth it. It was my sons 21 birthday. It wasn't even mention at all. No attention to detail. I will probably never come back to this hotel. The dresser in my sons room, one of the legs was broken. My room was overpriced , with a view of a dome. Not worth the money.
Comment from Hotel Management
Oct 7, 2017 by Velona W., Hotel Management
Dear Guests: We wish to thank you for choosing to spend your vacation at our resort, once again. Your concerns have been noted, and we offer our apologies for any inconvenience or discomfort you suffered while utilizing our facilities. Kind regards