Ratings based on 141 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from wolverhampton, england
Over priced hotel with poor servicePosted Sep 15, 2017
Got to our butler village after a long flight and drive. Was greated by staff with a cold towel to freshen up. Then after that the service went out the window. Took an hour to be checked in as the room was not ready at 8pm! Took another two hours of multiple phone calls to get my suitcase up to the room. Failing this i had to go find my suitcase and take it to the room myself. No air conditioning in the bedroom only the lounge. Toilet in the bathroom didnt flush was told maintainance would be out to sort both issues. Ended up fix toilet myself and getting a fan from reception. Sandals sure know how to keep you fit. Poor nights sleep on a floppy matress. Next morning maintainance came out and said he'll sort air con out from outside. We went down for breakfast came went out for the day, came back and guess what still not fixed! Complained to the Butler who apparently is just a concierge service who said she'll sort it. Left it with her for night number two in a hot bedroom. We was also given a list of resturants we had to eat at for the week and was not allowed to go to where we wanted as we was already prebooked by our butler service. Went to a japanese resturant, looks the business but knows how to serve raw meat. The chief thinks that its cooked but i say undercooked. Next day suffering with a bad belly stayed in our room. Our air con started working at lunchtime as the maintainance man was outside recharging the gas. As the room temperature dropped from 26c down to 20c i f
for Everyoneby A verified traveler from CA.
Nice place but would experiment with othersPosted Aug 24, 2017
Pros: everything was fine especially the restaurants
Cons: More information at checkin
Location: nice location on the beach side went zip lining and the bobsled close by
Did not know we di not have room service until I tried to order should be informed
for Everyoneby A verified traveler
Posted Aug 23, 2017
Excellent for vacación Good atención Clean hotel Especial please
for Everyoneby A verified traveler from miami
Posted Aug 17, 2017
The staff was very friendly and helpfull and the restaurants were great!
for Everyoneby A verified traveler from tampa
Romance relaxPosted Aug 11, 2017
Hotel is awesome went scuba diving went fishing with the Jamaican local on his Jamaican small boat and caught tuna went to t a j ma Hal shop center and of course Harley Davidson. The island is beautiful and the ocean incredible the Jamaican people are very nice The resort has many dining options our favorite was reef terrace overlooking the ocean the staff is polite and hard working the spa is incredible book the romantic dinner on the beach it is 200$ but worth the memory the hotel is a no tipping policy but the average worker barely makes any money so slide your maid or server a little tip and man will your service be a 10 plus. The best thing to do is buy club Mobay for 30$ per person before you go. It is a fast pass for customs and the tsa also when you leave they have a fast pass to leave and there is a lounge with comfort and food and drink . We arrived without club Mo bay and took 2 hrs to get through immigration. The ride to Ochoa rios is 1.5 hours after 2 hrs in immigration line
for Everyoneby A verified traveler
Posted Jul 29, 2017
It is older compared to other resorts. Depending on room type depends on amenities. Other all inclusive, adults only, all guest get the same amenities, such as room service for the same price.
for Everyoneby A verified traveler from NJ
Simply AmazingPosted Jul 27, 2017
This resort is huge. Beautiful grounds and so many restaurants that me and my wife did not even get to try them all and we stayed for 9 days. Staff was very nice and attentive. Overall we had a wonderful honeymoon and will certainly come back there in the future.
by A verified traveler from Southern California
Average experiencePosted Jul 18, 2017
We stayed at sandals ochi beach for 6 nights. The site was very pretty with lots of room to roam without any feeling of overcrowding. The pools and beaches were very clean. Food was pretty good. If you want to eat at the reservation only restaurants you must book them as soon as you arrive. We did this and still only got to eat at 3 of the 4 restaurants that require reservations. There was not an abundance of things to do in ocho Rios. We did the Dunns River Tour but felt it was super over priced through Sandals. Do yourself a favor and save 30$ a person by getting a taxi. The shopping tour at 20$ per person was a rip off and was pretty terrible. We felt this place was better suited for a younger crowd. Many couples were honeymooners who seemed to enjoy the party atmosphere of drinking and loud music whereas we were on our 11 year anniversary and all we wanted was a more mature crowd in a quiet setting. We also experienced a major problem with the hot water system and only had hot water 2 days out of our stay. We were not offered compensation and told we could travel (by their bus system "the hop") to the other side of the property to the spa area to take a warm shower which I felt was totally unacceptable. Also their aqua trikes which were supposed to be free for guests to use were out of service the entire week. For a 5000$+ vacation all things considered, my husband and I will not be visiting another Sandals resort.
by A verified traveler from Las Vegas, NV
I will never stay at a Sandals again.Posted Jun 12, 2017
I will never stay at a Sandals Resort again. Mediocre food when you could get a "reservation" at one of their many restaurants. The staff is 50/50 nice/could care less. The beaches and rooms are not as nice as pictured. The water pressure in the shower was a trickle if you tried to shower at peak "bathing" times. I would give this a 3 star max and that's being generous.
Poor service, with one bright starPosted May 30, 2017 on Hotels
We've stayed at various Sandals locations before; this was the worst experience so far. The front desk, although pleasant, wasn't helpful or genuine. We'd requested a room away from the elevator to minimize early morning/late night noise. Our room was close to the elevators and next to the housekeeping room. Extremely noisy, early each morning. Neither the front desk nor Chad the night manager ever called us back or followed up on our concerns; we'd called and visited the front desk a number of times. If nothing could be done, just be honest and tell us that. Not calling back or responding is disrespectful. It ruined our perception of "service" at Sandals. On a positive note, Davion in dining went above and beyond. Our first night at dinner, the Vista restaurant was closed for a function; Davion personally escorted us to another restaurant. On our way, the heavens opened up and we had to duck under an awning. Davion told us to "don't move" whilst he ran to get us an umbrella and then walked us, in the downpour, to 2 other restaurants in order to ensure we made it in for dinner. Now that is an example of what I call "service". The front desk needs to learn from Davion.