- Liked: Cleanliness, staff & service
The property was or could have been much better. The decor needs updating, and the room had stains on the floor and also the toilet was leaking and therefore difficult to flush. There were no phone in the room.
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First day on the property I was told that I had a balance. After explaining to Cassanndra at the front desk that I had paid in full she refused to accept my explaination even when I showed her my hard copy. I had to call Expedia who inturn called her right away to clear up the misunderstanding. Then I got to our room and key didnt work at all, finally we found the right one and the room was hot and muggy. So we went back to the front dedk to speak with Cassandra again. We recieved a second room, we found out that there wasn't any hot water, we couldn't call out because the phone didn't work, so back to the front desk. We asked for another upgrade and was told that the Beachfront Duluxe was unavailable because the hotel wasnt using that section. During the night there was a fire and it apparently knocked out the air conditioner and the water. Woke up in a very hot room and the funny smell that irritated my nose. When I wiped my nose the tissue was black, that was the same for my friend. Spoke to other guests and found that they had the similar thing happen to them. The front desk manager was now available and moved us to the second part of the hotel. Ms. Lashawn was very helpful in trying to accommodate us. We moved a third time temporarily and a fourth to the very end of the hotel. Woke up on our final day, there wasn't any hot water. Back to the front desk, the phones were still out of use. Not once did Mr. Michael Callen the resident manager offer any apologies.