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"Very convenient location for a trip to Universal. We were visiting during a busy spring week so the lines were expected but we were hoping it was a little less crowded. The lines for the buses are long in the mornings but tend to move through somewhat efficiently. The lines are a little confusing as they split late and some people were waiting in wrong line. The Starbucks line is too much in the mornings. I recommend bringing your coffee cup to the cafeteria to fill up at the coffee station. The pool is nice and lifeguards were doing a great job. The rooms are spacious, clean and pleasant. "

"The breakfast menu was outstanding, good "

"Just checked clean room when you stay in there"

"Customer service wasn't great "

"Great"

"I loved this hotel! Clean and great for the kids. "

"The staff were polite, knowledgeable, courteous. The room was clean. "

"The staff was very pleasant and welcoming. The property was very nice and clean. The only thing I wish for is that you all notified resident that to partake in the waterpark area is an additional cost."

"The staff was great, always very welcoming and helpful. When we arrived in our room, it was nice and cold and the air conditioning worked well the entire stay. The room was very clean and the renovations were very nice. We loved the location being so close to Universal, Disney, and so many different restaurants and other activities. This was a great find. Will definitely return when I’m back in Florida! "