Ratings based on 1,738 Verified Reviews

4.5 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

View of Tokyo attractions

Posted Nov 16, 2017
Some local bus tours for Tokyo attractions are covered by window view, rest are covered by the shuttle going to Shinagawa station.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel

Posted Nov 8, 2017
Cons: nothing
Location: Visit Senso-ji temple, Tokyo Tower, Tokyo Skytree
Spacious rooms, large bathrooms, beautiful view of Tokyo Tower, gorgeous lobby, friendly staff
Comment from Hotel Management
Nov 17, 2017 by Hilton Tokyo Odaiba, Hotel Management
Thank you very much for staying with us at the Hilton Tokyo Odaiba. We are glad that you enjoyed your room, the view and service experience. Guest rooms and suites make the most of our location by the bay. Every room has large picture windows and a private balcony. We look forward to welcoming you again to the Hilton Tokyo Odaiba in the future.
3 out of 5
by A verified traveler from san diego ca

Aging hotel

Posted Oct 24, 2017
Rooms are aging and are in need of some upgrades for the price paid.
Comment from Hotel Management
Oct 30, 2017 by Hilton Tokyo Odaiba, Hotel Management
Thank you for staying at Hilton Tokyo Odaiba. However, we were very sorry to hear that your room was not to your satisfaction. We will most certainly take your feedback into consideration for improvement in the future. We look forward to welcoming you back again someday.
3 out of 5
by A verified traveler from bkk

Non-smoking booking but got smoking room instead

Posted Oct 19, 2017
I came with my 1 yr old son and 4 yrs old daughter. The staff said no non-smoking room left. I did not want an upgrade but I want non-smoking room.
Comment from Hotel Management
Oct 30, 2017 by Hilton Tokyo Odaiba, Hotel Management
Thank you very much for choosing to stay with us in Hilton Tokyo Odaiba. However, we were very sorry to hear that your room was not to your satisfaction. We hope you will give us the opportunity to impress you on your next visit. Looking forward to welcoming you back to Hilton Tokyo Odaiba.
2 out of 5
by A verified traveler from Miami

Disapointing

Posted Oct 9, 2017
Check- in was terrible. It took us 40 minutes to get a room. Staff spoke terrible english and just would not answer the reason for such a delay. After more than 20 minutes standing in front of the check-in desk, they told us they were out of rooms and that the only one available had problems in the bath. So we were offered a downgrade and a free meal!!! We paid US550.00 for that one might and wanted what we paid for. After several tries and a lot of discussion they told us the bathroom had been fixed and we got to our room. We cancelled the other two reservations in the same hotel and checked out on the following morning. They told us we would not have to pay any cancellation fees. Let's see.
4 out of 5
Recommended
for Everyone
by A verified traveler from odaiba

Nice room with a balcony

Posted Sep 23, 2017
Very nice and polite staff. Easy check in and out. Room was amazing has such a great view of the city. Only down side was when trying to get drinks at the bar. Took a long time get them to take our order so we walked out(nice view of the city though)
Comment from Hotel Management
Sep 28, 2017 by Hilton Tokyo Odaiba, Hotel Management
Thank you for providing us and other readers with such a detailed review of Hilton Tokyo Odaiba. We are glad that you enjoyed your room and the location of the hotel. Guest rooms and suites make the most of our location by the bay. Every room has large picture windows and a private balcony. We hope you will reconsider us for your next stay, and wish you a good day ahead.
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Great hotel, with beautiful location!

Posted Sep 18, 2017
Had a very positive experience at this hotel. Staff were very friendly and helpful. The room was great, clean and very spacious. The location was fantastic, very easy to walk to the station and also department stores. There is a fee to use the swimming pool which was disappointing. Be aware that you will have to pay for wifi as well. Overall, fantastic hotel!
Comment from Hotel Management
Sep 21, 2017 by Hilton Tokyo Odaiba, Hotel Management
Thank you for staying with us at Hilton Tokyo Odaiba and taking the time to share your experience. I am very proud to hear that our team took good care of you and I can assure you that I will share the good comments with them. For us it is always important to hear what our guests thinks in order for us to improve and we will continue doing so in the future. We hope that you will consider us again for your next visit to Tokyo.
5 out of 5
Recommended
for Everyone
by A verified traveler from australia

Excellent location

Posted Sep 10, 2017
Whilst the hotel is not in the city central, it is very conveniently located. It is walking distance to Legoland discovery centre, Madame Tussaund, trick art museum, Statue of Liberty (approx 3 - 5 mins walking distance) and many many shops and restaurants. The hotel also offers free shuttle bus to and from Disneyland and Disneysea. It is much closer to these theme parks compared to hotels in the city central. My room was exceptionally large (we stayed there for 3 nights) and staff were helpful and friendly. The room was clean and
5 out of 5
Recommended
for Everyone
by A verified traveler from Louisville, KY

Great Hotel with wonder views of Tokyo

Posted Sep 4, 2017
Pros: Location and views
Cons: Staff have better English skills. They got by and were very, very helpful.
Location: Already told about what to do above other than a train stop was just outside the hotel.
From the south side of the river we could see much of the downtown Tokyo. For families it would be a great place. For children with major attractions just outside the hotel. A large mall (Agua City Mall) with many stores and restaurants. Would highly recommend the hotel
Comment from Hotel Management
Sep 12, 2017 by Hilton Tokyo Odaiba, Hotel Management
Thank you for your positive comments. We were delighted to learn that you enjoyed your stay in our hotel. Set on the waterfront, Hilton Tokyo Odaiba is moments from popular theme parks, malls, dining and entertainment. We look forward to welcoming you back to the Hilton Tokyo Odaiba in no distant future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 1, 2017
Great room great view great breakfast. Location was great too and staff friendly.
Comment from Hotel Management
Sep 12, 2017 by Hilton Tokyo Odaiba, Hotel Management
We are grateful that you have taken the time to post a review of your recent stay. I am happy to learn that you enjoyed your recent stay and enjoyed the panoramic views as well as the many facilities accessible in close proximity from our hotel. I am glad to read that our team members were able to show you their usual generous Japanese hospitality. Thank you for choosing to stay at Hilton Tokyo Odaiba.