Would not go back there
Posted Aug 18, 2015 on Hotels
The location is good.
The hotel claims to be a "luxurious" one but in reality they are far from reaching the European standards and in the end it is disappointing.
During our stay, we faced many uncomfortable situations which are due to a poor staff management and a lack of client focus:
- Cleaning lady left our room door open the whole day after leaving it (the room locker did not work), they forgot to refill toilet paper and other stuff and the television never worked
- Our booking has not been processed correctly by the hotel and they gave us a miserable room behind the noisy lobby (loud music all day long in the hotel) and the beds were not the one booked, without any apology
- The presence of many promotional ads in the hotel (close to the pool for example) gave a bad feeling of being in a tacky fashion magazine
- They blamed us for taking face towel from the room when it has never been the case. This was very embarassing and the staff handled this situation very badly
I would not recommend this hotel if you need comfort and calm. They are not reaching the standards they are pretending.
After 4 nights, we left the hotel with a bad mood.