Ratings based on 83 Verified Reviews

2.3 out of 5
25% of guests recommend
2.3 Room cleanliness
2.7 Service & staff
2.4 Room comfort
2.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Fort Worth, Texas

Only stay here as a last resort !!!

Posted Sep 15, 2017
Only stay here as a last resort and then only as a last resort... and keep your shoes on at all times. The room I stayed in was large and the linens were clean. I saw them change them upon leaving. The cable, phone, refrigerator, air conditioner, and WIFI worked well. The bathroom was clean and had shampoo and conditioner (in pouches), one small bar of soap, well used towels, and toilet paper. However my shampoo pouch had had already been open and there was not much left. Numerous repairs, (very poor job of repairs) had been made to all doors and walls. Every wall needed to be painted or additional repairs. The mirror in my room was broken and several light bulbs were missing. I just moved light bulbs around to the fixture I need them in. At dusk I went out to my truck to get something and a small car packed with women came screeching to halt. The Pimp quickly made the proposition and speed off when declined. He came wheeling through the parking lot ever so often.. One can only presume to drop off and or pick up one or more of his little crew.
Comment from Hotel Management
Sep 21, 2017 by danny, Hotel Management
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide a superior guest experience, and I am sorry yours did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future. Sincerely, The Guest Experience Team
1 out of 5
by A verified traveler from Pecos, TX

Never Again!

Posted Aug 23, 2017
Pros: Located near the hospital.
Cons: Cleaning needs to be more thorough
Location: It feels like an industrial area a lot of hotels and oil field offices.
My FIL had a by-pass surgery at a nearby hospital and this was the cheapest hotel (at $102) for the night. We didn't expect a five star hotel but it would have been nice to have a clean room as soon as I walked into the door I see a chair the fabric was a dingy orange with red splatted all over it, was someone murdered in it? I didn't want to think about it so I covered it with a bag and my suitcase. The wood floor was sticky I was brave and kicked of my shoes (I figured my shoes were what was sticky) nope it was the floor...we kept our shoes on the rest of the stay. The tub was brown and white curtain turning yellow and also I really had to use the bathroom and when I sat on the toilet and looked at the very close wall it looked like dried up specs? boogers? really old dust? smeared on portions of the wall. After my FIL heart attack and the surgery we were so tired we didn't want to go complain and go look for a new hotel so we just said its only a few hours but no I would NEVER stay again! PS on the way out our sons toy rolled under the bed my husband reached down to grab it and there was a spilled drink dried up under the bed with dead bugs in there...we left the toy!
Comment from Hotel Management
Sep 5, 2017 by dd, Hotel Management
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide a superior guest experience, and I am sorry yours did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future. Sincerely, The Guest Experience Team
3 out of 5
Recommended
for Everyone
by A verified traveler

Training for new job

Posted Aug 23, 2017
The room was fine except for the bed, it was like a pool table with paper towels for cushioning
Comment from Hotel Management
Aug 25, 2017 by d, Hotel Management
Thank you for taking the time to share your experience with us. I am sorry your experience did not meet expectations; allow me to express my sincerest apologies. Please know the issue(s) you experienced is an exception to our guest commitment, and appropriate measures will be taken to address the problem and prevent future occurrence. Kindly accept the full compensation of your stay in the form of a credit refund of $____, which will be issued to your account within the next 15 days. I would like to reiterate our commitment to high quality standards, and will personally make sure your next experience with us is in line with that commitment. We are looking forward to welcoming you again. Please do not hesitate to contact me during your next visit. Sincerely, The Guest Experience Team
1 out of 5
by A verified traveler

Don't stay here

Posted Aug 23, 2017
First room the air didn't work...2nd room had not been cleaned and one bed was broke on one side to where you couldn't sleep on it...we left and found somewhere else
Comment from Hotel Management
Sep 5, 2017 by dd, Hotel Management
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide a superior guest experience, and I am sorry yours did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future. Sincerely, The Guest Experience Team
1 out of 5
by A verified traveler

I will NEVER stay at this hotel again.

Posted Jul 13, 2017
There we're holes in the walls, the bed was extremely uncomfortable, and there was an upholstered chair in the room that was filthy and had all kinds of questionable stains it. That place makes me itch just thinking about. We slept on top of the bed because there's no telling how long it had been since the sheets we're washed. The only reason we stayed there is because we were traveling, needed the room only for one night, and it was already really late when we arrived. I will NEVER stay there again.
Comment from Hotel Management
Jul 29, 2017 by d, Hotel Management
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide a superior guest experience, and I am sorry yours did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future. Sincerely, The Guest Experience Team
1 out of 5
by Ben

Posted Apr 4, 2017 on Hotels
Comment from Hotel Management
Apr 8, 2017
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide a superior guest experience, and I am sorry yours did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future. Sincerely, The Guest Experience Team
4 out of 5
by A verified traveler

Posted Mar 18, 2017 on Hotels
Comment from Hotel Management
Apr 8, 2017
Thank you for taking the time to share your comments concerning your stay with us. We strive to provide a superior guest experience and valuable guest feedback helps us determine how well we are delivering on that commitment. I have reviewed your comments and concerns, and I want to assure you that they are appreciated and valued; and hope you will give us an opportunity to better serve you in the near future. Sincerely, The Guest Experience Team
1 out of 5
by kenneth

Posted Mar 5, 2017 on Hotels
There was urine in an unflushed toilet. The room rate of cleaning products and a residue was visible on the floor. Looked like they sprayed a cleaning product on the floor and mopped it around. The last thing I sat down in the chair at the table and the church are coming with me when I went to get up
Comment from Hotel Management
Mar 7, 2017 by General Manager, Hotel Management
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide a superior guest experience, and I am sorry yours did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future. Sincerely, The Guest Experience Team
1 out of 5
by A verified traveler

Posted Feb 19, 2017 on Hotels
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
2 out of 5
by A verified traveler

I don't recommend

Posted Feb 5, 2017 on Orbitz
Staff was not pleasant at all. The room was not properly cleaned.
Comment from Hotel Management
Feb 8, 2017 by manager, Hotel Management
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide a superior guest experience, and I am sorry yours did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future. Sincerely, The Guest Experience Team