Front of property

Reviews of Tsentralnaya Hotel

2 out of 5
Tsentralnaya Hotel
40 Preobrazhenskaya Street, Odesa

Reviews

6.8
Rating 10 - Excellent. 17 out of 87 reviews" "
Rating 8 - Good. 24 out of 87 reviews" "
Rating 6 - Okay. 25 out of 87 reviews" "
Rating 4 - Poor. 11 out of 87 reviews" "
Rating 2 - Terrible. 10 out of 87 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service.
Excellent service, walked us to the room and thanked us for staying with them!!
Stayed 1 night in Aug 2022

6/10 Okay

Fahri

Business traveler
Disliked: Cleanliness, room comfort
Stayed 3 nights in Aug 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Location is great, in center in town!!!!! Beautiful old building is falling apart, cold and slippery in bathrooms, no elevators. Badding, mattrassess, pilows, needs update.
Stayed 5 nights in Oct 2019
Response from Gennadiy Sandulenko on Nov 18, 2019
Dear Guest, , Thank you for choosing our hotel for your stay and for the feedback provided. We are happy to know that you liked the location of our hotel. We are sorry for the inconvenience that you experienced during your stay. Thank you for pointing us on those things. The major renovation is expected and we will definitely imake it right. Hope to see you back with us! Best regards, Gennadiy Sandulenko, General Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great location
Can't beat the location (the hotel is within two blocks from Deribasovskaya and about a ten-minute walk from the Opera House) and the price! My mom enjoyed their breakfast, but I didn't appreciate the instant coffee. Overall, very good for the price.
Stayed 1 night in Sep 2019

6/10 Okay

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

6/10 Okay

Diana

Traveled with group
Liked: Cleanliness, staff & service
Stayed 6 nights in Aug 2019

10/10 Excellent

Tom, Riverside, CA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the hotel style. Stayed there 25 days and was great service.
Stayed 25 nights in Dec 2018
Response from Gennagiy Sandulenko on Jan 14, 2019
Dear Guest, Thank you for your feedback and the highest mark. We are very glad that you chosen our hotel and you enjoyed your stay! We are looking forward seeing you again in our hotel next time. Best regards. Gennagiy Sandulenko, General Manager of Tsentralnaya Hotel

4/10 Poor

R4arthur, UK

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Avoid the rooms facing the front. !!!!!
For the price it seemed reasonable, and probably can be for most, if you avoid the following:- My room did not have a private shower/wc (shared with another room). No air conditioning, And the shoe shop next door blasted very loud beat music all day right under the window. Traffic and Church bell noise was also intrusive at times.
Stayed 5 nights in Aug 2018
Response from Tsentralnaya Hotel on Dec 28, 2018
Dear R4arthur, Thank you for taking your time to share this review following your stay at Tsentralnaya Hotel. I am sincerely sorry to read that in some aspects your experience with us did not meet your expectations. I do hope this will not deter you from coming back to our hotel. Kind regards, Gennadiy Sandulenko, General Manager of Tsentralnaya Hotel.

8/10 Good

Bill, Idaho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have stayed there 3 times. It is clean and comfortable. The staff is helpful and very friendly. Great location.
Stayed 9 nights in Aug 2018
Response from Tsentralnaya Hotel on Dec 28, 2018
Dear Bill, thank you for choosing Tsentralnaya Hotel and for sharing your impressions with us and other travelers! We all hope to welcome you back in the nearest future. Kind regards, Gennadiy Sandulenko, General Manager of Tsentralnaya Hotel

2/10 Terrible

Antoni, Netherlands

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST HOTEL EVER SEEN IN MY LIFE
First of all worst hotel ever in my 55 years of life. I got back pain sleeping on bed.Bed cushiin was completely worst it was flatten in centre got backbpain since 4days. Pillow is like heritage sofa cushion. No room service No Fan or AC in the room, No lights on staircase, No proper Wifi. Paid $40 a day it is not worth for $5 a day. PLS DONT STAY IN THIS HOTEL. Antoni
Stayed 3 nights in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
...
Stayed 1 night in Oct 2017
Response from Tsentralnaya Hotel on Dec 28, 2018
Dear Guest, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Kind regards, Gennadiy Sandulenko, General Manager of Tsentralnaya Hotel

8/10 Good

Oleg, USA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Interesting place
So this place is like in a scary movie. Its dark in corners of the hotel. The doors and floor make noises. The place is over 300 years old so its probobly hunted. No AC in the room and most rooms you have to share a bathroom. Staff is nice but no elevator. Very close to center so that is good. I think they have bed bugs. I would not stay there again but i dont regret that i was there. Must experience at least once. Book online as prices are higher at the door.
Stayed 1 night in Jul 2017
Response from Tsentralnaya Hotel on Dec 28, 2018
Dear Oleg, we want to extend our sincerest apologies corcerning all the issues that you have faced. We pride ourseleves in maintaining the highest quality standards for our customers. So, we hope you will give us an opportunity to welcome you again. Kind regards, Gennadiy Sandulenko, General Manager of Tsentralnaya Hotel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
The location is great. The staff is very friendly and helpful. I really enjoyed my stay.
Stayed 10 nights in May 2017
Response from Tsentralnaya Hotel on Jan 11, 2018
Dear Guest, thank you for choosing Tsentralnaya Hotel, we are very glad that we managed to make your stay a pleasant one. Kind regards, Gennadiy Sandulenko, director of Tsentralnaya Hotel

6/10 Okay

Viktor

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Cool architecture but no luxury
Good: Helpful staff, great architecture. Not so good: wifi didn't reach the room, short bed, no lift, low water pressure in the shower, breakfast was very poor: no vegetables, fruits, ham, eggs, kefir, yoghurt, müsli etc.

4/10 Poor

Cihad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Joseph, Florida

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Go somewhere else
Hotel is cheap and what you get is what you pay for. For $10 more you can stay at a much better hotel. it was cold in the room at night and there was no heater or air conditioniconditioning. I complained about it but nothing was done. Bed was very uncomfortable. Reception personnel are good and friendly. No elevator, no room service. Location is very good though.

6/10 Okay

Craig

You get what you pay for. It worked for me and my fiance for one night, but we would not stay any longer than 1 that. The room was clean but it didn't feel overly cozy.

8/10 Good

Alex, LT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel, nice staff, excellent location
Clean hotel, nice staff, excellent location . Very good proportion between price and quality.

8/10 Good

Vasily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
All was good. Very clean room, sheets, etc., hotel in general, although everything reminds of Soviet era.

4/10 Poor

Qayum, Saint Louis, USA

Disliked: Property conditions & facilities
This is definitely a 2-star hotel, despite Expedia's rating of 3 stars. Factually speaking, the rooms do not have phones to communicate with the front desk; one has to run down each time! The 'standard' room I got (Room 309) had no shower curtain or rail for the shower. I had to argue hard to get a 'standard' room that I booked with air conditioning and good WiFi; it took 30 minutes for the room transfer. But the location is good.

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Hotel stay
I stayed in room with one small bed. Room was small. Bathroom had shower and hot water. I had problems with my toilet not flushing properly and no one came to fix it. Room had no heater, but they gave me a portable one. It didn't heat up the whole room. I didn't hear my neighbors, but you hear people if they are loud in the hallway being doors are made of wood. I didn't hear too much noise from hallway. Half the front desk were helpful. Wifi worked in my room. If it doesn't, you sit in the lounge on each floor to get it. Good location to the sites. Breakfast included one egg, cheese and meat, and all you want salad, desert, and water. For a little more, I'd stay in a nicer place.

6/10 Okay

Verified traveler

location is good, but not more than that
kind of old hotel, nt very bad condition but design is outdated. location is good, breakfast - better skip and buy smtn in cafes outside

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
You get what you pay for...
First, lets start that it is a 2 star hotel. With this in mind: On the winter season it is cold. 2 days I was without hot water. So very cold shower and they are not quick to fix it. There is only wifi on the common room. The lady at the breakfast is not the most courteous either... In the end, the room is cheap and clean. But you do have to sacrifice comfort for the price you are paying. The location is very good though.

6/10 Okay

Milan

Liked: Staff & service

8/10 Good

jobe, england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall good hotel
i just whent for the week in odessa, most people are freindly, the weather was great in october too, but beware taxi drivers, charge too much, overall good expereiance first time in europe.

8/10 Good

Martyn, Leicester, UK

Liked: Cleanliness, staff & service
Nice hotel in city center
Nice old hotel, not of Western European standards and a bit drab. Staff all very friendly and courteous, and willing to be of assistance at all times. For a lone traveler not able to speak Russian they were all very helpful. Will use this hotel againg on my next trip to Odessa

8/10 Good

Verified traveler

Liked: Staff & service

4/10 Poor

P., Warsaw

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
big building hotel in center of odessa
It is big hotel with a lot of space, but this hotel was build in the 1960 and no one do anything here exept change tv, the Staff in hotel are exellent but it's not what normal people need

6/10 Okay

Richard, USA

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Okay for a one night stay.
The hotel was an okay one if you just need a place to crash for the night. The hotel needs some remodeling and some updating. If you are on a budget then it would be good. I would say that breakfast buffet was good and no complaints on that end of the hotel.

8/10 Good

adam, london

Liked: Cleanliness, room comfort
Old fushion but nice.
It's a very old fusion hotel as everything else in Odessa... But the room was huge for very small price. Centrally located. Make sure you book with a bathroom as some rooms share the toilet and the bathroom .

10/10 Excellent

J Hall, Hoover AL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay
They need curtains to block the sunlight, otherwise it rudely awakens you at 5am in the morn.

6/10 Okay

Verified traveler

Liked: Cleanliness
Not bad for the price
Overall good experience. During my stay, considering the price, nothing stood out as disappointing. Location, cleanliness, staff, and even breakfast, where a little above my expectations. Don't fret over comfort. Want better, pay more! I will recommend this hotel for a budget seeker traveler. isaac

6/10 Okay

Jerome

Liked: Cleanliness, property conditions & facilities, room comfort
Interesting Hotel.
It is not a bad place for the price.It's clean and breakfast is not bad. You get a reasonable breakfast for the price of the stay. The location is right in the central square of Odessa where everything is at your fingertips like the Black Sea and shopping and basically in the perfect location. But for me the hotels was a little tricky to find because it does not stand out when you walk especially at night. But taxis know the place. If you are waiting on a call make sure you ask because no one will leave a message at your door. Also they had a power outage in the neighborhood for a day and the hotel had only a back up generator for the front desk. The rooms were out of power for a whole day. I was only a week there but it happen only once the whole time was there. My only pet peeve was that smoking was allowed in the rooms. I heard that it is illegal to smoke in public business and in the public areas. But people do it anyway. I did not smell a lot of smoke but too me a little is too much. I do not like cigarettes!

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Staff & service

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Bobby, Las Vegas, NV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plenty of stores and activities
If you don't mind sharing a bathroom which is usually available, this hotel has much to offer for a budget concerning traveler. The staff is Friendly, the security is very proficient, and they have a travel agency, barbershop, breakfast cafe with complimentary breakfasts serving omlettes and do it yourself trimmings. Fresh juice, milk and good coffee. Not speaking UK, or Russian they were polite and helpful to me. I would recommend this place for extended stays. I am not sure about laundry as I had mine done elsewhere.

6/10 Okay

Yigit

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Vasat bir otel
Oda soğuktu,gece elektrikler kesiliyordu,daha kötü bir oda vermek istediler kabul etmedim verdikleri oda da yine sorun oldu.güvenlik arkadaşlar iyiydi kahvaltıdaki hizmet iyiydi.konumu iyiydi.
Stayed 2 nights in Jan 2022

10/10 Excellent

BURAK RUHI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2021
Response from Tsentralnaya Hotel on Jan 7, 2022
Thank you for choosing our hotel. Best regards, Anna, reservation department

4/10 Poor

Michal

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Dmytro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Хороший отель в старом здании. В самом центре Одессы.
Stayed 2 nights in Jul 2021

10/10 Excellent

Vyacheslav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Arkadiusz

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020

2/10 Terrible

Mohamed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sale expérience
Chambre très sales , j’ai refusé de séjourner dans cet endroit. On m’a remboursé la taxe de séjour mais l’établissement ne n’a pas tenu sa promesse à me rembourser mon argent.
Stayed 2 nights in Nov 2019

2/10 Terrible

Torsten

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

6/10 Okay

Andrii

Disliked: Staff & service
так собі
ПРИ заїзді кондіціонер та телевізор не працювали. після того як 5 разів на годину ходив нагадував то через 2 години зробили. Як би не це то для свого класу отель добре.Вай фай відсутній.
Stayed 2 nights in Aug 2019

10/10 Excellent

Vitali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Атмосферное место в центре Одессы
Гостиница старая, от этого атмосферная. Включён континентальный завтрак (блюдо на выбор) с доступом к небольшому буфету. Кофе растворимый. Местоположение отличное, в двух минутах от Дерибасовской. Нам сделали апгрейд до полудуркам на все три ночи, что мы останавливались, поэтому был кондиционер. Без него летом трудно)
Stayed 3 nights in Jul 2019

10/10 Excellent

Murat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Konum harika, rahat edeceğiniz bi otel. Kahvaltı güzel. Sadece yatak çok gıcırdıyor:)
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Problems with cleaning rooms
The hotel has high ceilings and an advantageous location.But the work of some chambermaids is rather unsatisfactory. One of the rooms had brown towels. I have been replaced by white. But the next day, during my absence in the room, they were replaced again with brown ones, and at the same time no trace of cleaning was observed! The room was absolutely not cleaned !!! I urge you to inform chambermaids about the standards .
Stayed 2 nights in Jun 2019