Ratings based on 420 Verified Reviews

4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Alberta, Canada

4 nights in Lisbon

Posted Aug 29, 2017
Pros: Everything was fine.
Location: As a tourist, you would need a car, because you have to drive everywhere, including to a convenience store.
Spent 4 nights in Lisbon, focusing on traveling out of the city. The hotel is quite out of the way from central Lisbon, and it's situated in a business park, and built next to a conference centre. Modern, high end hotel located on the west side of Lisbon, so it is relatively close to Sintra.
Comment from Hotel Management
Aug 30, 2017 by Umbelino, Hotel Management
Thank you for choosing TDHotels, Lagoas Park. We are very pleased to know that your stay fulfilled your expectation! We are thankful for the time you spent sharing your opinion with us. Your comments are of a great value to us and will contribute to improve our overall services and guest’s enjoyment. We look forward to welcome you again in the near future. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Posted Aug 21, 2017
Excellent stay, good location, helpful staff, clean and spacious room. Will be definetely coming back. Loved every minute of my stay.
Comment from Hotel Management
Aug 31, 2017 by Umbelino, Hotel Management
Thank you for choosing TDHotels, Lagoas Park. We are very pleased to know that your stay fulfilled your expectation! We are thankful for the time you spent sharing your opinion with us. Your comments are of a great value to us and will contribute to improve our overall services and guest’s enjoyment. We look forward to welcome you again in the near future. Best Regards, Margarida
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Lovely stay

Posted Aug 21, 2017
My stay at Lagoas park hotel was amazing. The staff was very kind and helpful. Was there with family and friends for wedding and it just made our stay in Lisbon even more unforgetable. Rooms were clean and spacious with enough space for everything. Breakfast amzaing, good selection of food, cold and hot buffet. We will definetely be returing on our next visit to Lisbon.
Comment from Hotel Management
Aug 31, 2017 by Umbelino, Hotel Management
Thank you for choosing TDHotels, Lagoas Park. We are very pleased to know that your stay fulfilled your expectation! We are thankful for the time you spent sharing your opinion with us. Your comments are of a great value to us and will contribute to improve our overall services and guest’s enjoyment. We look forward to welcome you again in the near future. Best Regards, Margarida
4 out of 5
by Mary

Posted Jun 24, 2017 on Hotels
Comment from Hotel Management
Jul 7, 2017
Thank you for choosing TDHotels, Lagoas Park. We are very pleased to know that your stay fulfilled your expectation! We are thankful for the time you spent sharing your opinion with us. Your comments are of a great value to us and will contribute to improve our overall services and guest’s enjoyment. We look forward to welcome you again in the near future. Best Regards, Alexandre Mendonça
4 out of 5
Recommended
for Everyone
by A verified traveler from Denmark

Good Value for Money

Posted May 28, 2017
Pros: Staff are very nice and helpful.
Cons: Some of the furniture pieces seemed to have suffered a bit over time, but it was not bad.
Location: Industrial.
I was there only for one night. It is a bit far out from Lisbon, but still ok. An Uber back to the city costs only EUR 15. The location does not provide much, sort of a bit of an industrial area. The hotel is nice, lives up to the four star standard. It is in relatively good condition and clean. A few details seem to indicate it is not totally new, but for the price which is well below the average during the high season in Portugal, one cannot complain at all. The breakfast was good, while not abundant choice. So all in all, it is not a five star, but it sure is a good four star hotel and I would go there again.
Comment from Hotel Management
Jun 7, 2017 by Mendonça, Hotel Management
Thank you for choosing TDHotels, Lagoas Park. We are very pleased to know that your stay fulfilled your expectation! We are thankful for the time you spent sharing your opinion with us and especially for your kind words regarding our service/ staff members. (Caso se aplique: We will share your comments with the other members of our staff). Your comments are of a great value to us and will contribute to improve our overall services and guest’s enjoyment. We look forward to welcome you again in the near future. Best Regards, Alexandre Mendonça
5 out of 5
by John

Posted May 19, 2017 on Hotels
Nice hotel, very convenient for the business park.
Comment from Hotel Management
Jun 7, 2017
Thank you for choosing TDHotels, Lagoas Park. We are very pleased to know that your stay fulfilled your expectation! We are thankful for the time you spent sharing your opinion with us and especially for your kind words regarding our service/ staff members. (Caso se aplique: We will share your comments with the other members of our staff). Your comments are of a great value to us and will contribute to improve our overall services and guest’s enjoyment. We look forward to welcome you again in the near future. Best Regards, Alexandre Mendonça
5 out of 5
Recommended
for Everyone
by A verified traveler from London, UK

Nice Stay in Lagoas Park Hotel

Posted Apr 30, 2017
Pros: Location, price, cleanliness, positive attitude of staff ;)
Cons: Nothing..
Great hotel near Lisbon, very helpful staff, great breakfast, free parking, easy access to Lisbon or beaches by car! ;)
Comment from Hotel Management
May 3, 2017 by Mendonça, Hotel Management
Dear Beran]. Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel. Alexandre Mendonça
5 out of 5
by Jose

Posted Mar 10, 2017 on Hotels
Comment from Hotel Management
Apr 3, 2017 by TD Hotels, Hotel Management
Caro José, Obrigado pela sua avaliação e por ter ficado no nosso hotel. Melhores Cmpts, Alexandre Mendonça
2 out of 5
by Hugo

Poor customer service

Posted Jan 3, 2017 on Hotels
I've booked this hotel for 5 days based on the fact that they advertise indoor pool, gym, Jacuzzi and other amenities that aren't available in nearby hotels. On the arriving day when I asked how to use the facilities the receptionist informed that the pool and Jacuzzi were closed for the next 2 weeks. I asked for the commercial director contact and wrote to him asking how could the hotel compensate for the fact that they were charging for a service that wasn't available, and the director responded with a standard email stating the obvious - that the pool was closed... In summary: the hotel is completely isolated in a business estate, with no option for going anywhere without a car; the facilities are new but all the service is poor at a management level; the sport amenities - pool, Jacuzzi, gym, etc. - are not in the hotel but in a nearby sport centre and the staff and conditions there are not 4 star as the hotel rates itself. For this price you can get much better hotels in the area, as well as in Lisbon, Cascais or Oeiras city centres.
Comment from Hotel Management
Jun 29, 2017
Thank you for choosing TDHotels, Lagoas Park. We regret that our services have not met your expectations/ satisfaction and we would like to thank you for the time you spent sharing your opinion with us. We have taken note of your comments which are already being analyzed. Your comments are of a great value to us and will contribute to improve our overall services and guest’s enjoyment. We hope to have the pleasure of receiving you again in the future. Best Regards, ABM
5 out of 5
by A verified traveler

Posted Oct 27, 2016 on Hotels
the hotel is awesome.. great service and super clean, and friendly people ... the down side is the location. it is out in the middle of no where.. and not a lot to do in the local area.
Comment from Hotel Management
Nov 14, 2016 by General Manager, Hotel Management
Dear Guest. Thank you for taking the time to share you us such kind words about your stay at our hotel. I'm sorry to hear that you didn't found our location convenient. Were you able to explore the area? If not, we would love to share with you the must-visit attractions as well as some hidden treasures in the area, not at a walking distance but with easy access by train. Please let us know when you're visiting again! Best Regards, Alexandre Mendonça General Manager