Ratings based on 376 Verified Reviews

4.6 out of 5
98% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Denmark

Good Value for Money

Posted May 28, 2017
Pros: Staff are very nice and helpful.
Cons: Some of the furniture pieces seemed to have suffered a bit over time, but it was not bad.
Location: Industrial.
I was there only for one night. It is a bit far out from Lisbon, but still ok. An Uber back to the city costs only EUR 15. The location does not provide much, sort of a bit of an industrial area. The hotel is nice, lives up to the four star standard. It is in relatively good condition and clean. A few details seem to indicate it is not totally new, but for the price which is well below the average during the high season in Portugal, one cannot complain at all. The breakfast was good, while not abundant choice. So all in all, it is not a five star, but it sure is a good four star hotel and I would go there again.
5 out of 5
Recommended
for Everyone
by A verified traveler from London, UK

Nice Stay in Lagoas Park Hotel

Posted Apr 30, 2017
Pros: Location, price, cleanliness, positive attitude of staff ;)
Cons: Nothing..
Great hotel near Lisbon, very helpful staff, great breakfast, free parking, easy access to Lisbon or beaches by car! ;)
Comment from Hotel Management
May 3, 2017 by Mendonça, Hotel Management
Dear Beran]. Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel. Alexandre Mendonça
2 out of 5
by Hugo

Poor customer service

Posted Jan 3, 2017 on Hotels
I've booked this hotel for 5 days based on the fact that they advertise indoor pool, gym, Jacuzzi and other amenities that aren't available in nearby hotels. On the arriving day when I asked how to use the facilities the receptionist informed that the pool and Jacuzzi were closed for the next 2 weeks. I asked for the commercial director contact and wrote to him asking how could the hotel compensate for the fact that they were charging for a service that wasn't available, and the director responded with a standard email stating the obvious - that the pool was closed... In summary: the hotel is completely isolated in a business estate, with no option for going anywhere without a car; the facilities are new but all the service is poor at a management level; the sport amenities - pool, Jacuzzi, gym, etc. - are not in the hotel but in a nearby sport centre and the staff and conditions there are not 4 star as the hotel rates itself. For this price you can get much better hotels in the area, as well as in Lisbon, Cascais or Oeiras city centres.
5 out of 5
by A verified traveler

Posted Oct 27, 2016 on Hotels
the hotel is awesome.. great service and super clean, and friendly people ... the down side is the location. it is out in the middle of no where.. and not a lot to do in the local area.
Comment from Hotel Management
Nov 14, 2016 by General Manager, Hotel Management
Dear Guest. Thank you for taking the time to share you us such kind words about your stay at our hotel. I'm sorry to hear that you didn't found our location convenient. Were you able to explore the area? If not, we would love to share with you the must-visit attractions as well as some hidden treasures in the area, not at a walking distance but with easy access by train. Please let us know when you're visiting again! Best Regards, Alexandre Mendonça General Manager
5 out of 5
by A verified traveler

Good Location with car

Posted Oct 15, 2016 on Hotels
Good Location with car
Comment from Hotel Management
Oct 21, 2016 by General Manager, Hotel Management
Dear guest, thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel. Best Regards, Alexandre Mendonça
5 out of 5
Recommended
for Everyone
by A verified traveler from israelo

wonderful hotel

Posted Oct 8, 2016
Pros: THE STAFF WAS UNBELIVEABLE
Cons: it was a little bit dificult to find it with the GPS
Location: it located in a a hightech location
every thing was good in this hotel modern hotel good staff and 20 minutes from Lisbon
Comment from Hotel Management
Oct 19, 2016 by General Manager, Hotel Management
Dear guest, thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We hope to have you again as a guest very soon. All the best, Alexandre Mendonça
5 out of 5
by A verified traveler

Best for business

Posted Sep 14, 2016 on Hotels
It's very close to the local business parks, lovely hotel ideal for business, large rooms and bathrooms, good breakfast and very big TV, comfy bed. They also offer a free shuttle withi the area, saves on taxi costs.
Comment from Hotel Management
Sep 23, 2016 by General Manager, Hotel Management
Dear Guest. Thank you very much for taking the time the review Lagoas Park Hotel. Our location is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property right half way between Lisbon and Cascais and a very strategic location that brings our guest just a few steps away from the modern business center Lagoas Park. We hope you have enjoyed your stay and come back to stay with us very soon. All the best, Alexandre Mendonça
5 out of 5
by A verified traveler

Nice hotel to stay

Posted Aug 31, 2016 on Hotels
It is highly recommended.
Comment from Hotel Management
Sep 19, 2016 by General Manager, Hotel Management
Thank you very much for your review and for choosing to stay with us. We hope to have again soon as our guest. All the best, Alexandre Mendonça
4 out of 5
Recommended
for Everyone
by A verified traveler from Wirral, UK

Comfortable hotel in quiet location.

Posted Aug 29, 2016
Pros: Hotel is in a quiet location and provides a free shuttle service to station, beach and shops. Staff were very pleasant and spoke excellent English.
Cons: Hotel could provide some tourist pamphlets and timetables for the railway. Hot food could be presented in smaller trays on the hot plate.
Location: The hotel is based in a commercial complex and so little to do close by. There is a gym and one restaurant but this is closed at the weekend.
We chose this hotel because it was not in the main tourist areas and therefore quiet. Although it is not near to the beach or the main tourist attractions it does provide a free shuttle service to the beach, shops and railway station. The shuttle runs every 30 mins from early morning until late but the time slot you require has to be pre-booked as it only caters for a limited number of passengers for each run. It takes about 20 mins to the railway station and from there you can catch a train into downtown Lisbon (30mins) or to the towns along the coast such as Estoril or Cascais. We also travelled to Sintra via train and metro. Sintra is definitely worth a visit. The hotel was quite comfortable and very clean. Our room was fairly spacious and the ensuite had a good shower over the bath. The extensive buffet breakfast catered for both continental and full English but my only disappointment was that the hot food was rarely hot. Nevertheless there was a wide choice of fresh fruit, breads, ham, cheese, cereal etc. Our only real disappointment was the lack of local restaurants for evening meals. The hotel provides bar snacks and more substantial meals of an evening but these are served in the bar area which is a bit limited for this purpose. The hotel is based in a commercial complex and is really targeting business clientele but we found it very suitable for sight seeing around the Lisbon area. Definitely not for those travellers who wish to be based in the thick of things.
Comment from Hotel Management
Aug 31, 2016 by General Manager, Hotel Management
Dear Maggie, thank you for taking the time to write such detailed description of staying at Lagoas Park Hotel. I am truly pleased to hear that we have fulfilled and your expectation regarding our service, facilities, and breakfasts. And we have taken note of your suggestion concerning the hot plates. Our Team's main goal is to offer each Guest's stay an unforgettable experience. It was a pleasure to have you as our Guest and I do hope to be able to welcome you back to our hotel on your next visit to Oeiras. Best Regards, Alexandre Mendonça
4 out of 5
Recommended
for Everyone
by A verified traveler

Nicely Appointed Convention Hotel

Posted Aug 28, 2016
The hotel came as advertised. It's not particularly close to anything. You really need a car to come and go. We used it as a nice base from which to explore the Sintra area. At night we had to drive to find a good restaurant. It's clearly designed with business conventions in mind. The hot tub was out of service when we were there, and the staff couldn't tell us why. Parking was free, which was great. The health club is not inside the hotel. The cleaning staff were very helpful in providing us with additional soaps / shampoos. There is room service available in the hotel too.
Comment from Hotel Management
Sep 1, 2016 by General Manager, Hotel Management
Dear guest, thank you for choosing Lagoas Park Hotel. We are very pleased to know that your stay fulfilled your expectation! We are thankful for the time you spent sharing your opinion with us and especially for your kind words regarding our service/ staff members. We will share your comments with the other members of our staff. We are already solving the problem with the hot tub. Your comments are of a great value to us and will contribute to improving our overall services and guest’s enjoyment. We look forward to welcoming you again in the near future. Best Regards, Alexandre Mendonça