- Liked: Cleanliness, property conditions & facilities
- Disliked: Staff & service
Refurbished older hotel. Interesting historical decor. Room was clean, comfortable and quiet. Check-in a nightmare. Tried check in at 3 pm - very very long line - waited 25 minutes. Only one person at desk. Had a wedding at 4 so needed to get going - decided to check in later. Tried to check in around 10:30 pm - all doors to lobby were wide open, no one at desk or obvious security. Seemed very odd. No sign indicating a return shortly. Another guest had been waiting some time for desk staff return. Waited about 15 minutes. Tired and hungry so decided to get some food and come back in a bit. Returned to all doors locked and buzzer not working. Did not feel safe while banging on door and waiting quite some time for someone to see us. Kind of dark area and there are some late night bars nearby. Bottom line: felt like desk staff just didn't seem to care and they were definitely understaffed. Followed up with email to mgr since she was not there. No response. Many other places to stay downtown where you will have an adequately staffed and caring front desk staff and more accessible management. Cannot recommend unless you don't care how long it takes you to check in or your safety trying to check in at night.