Posted Aug 3, 2016
I liked the hotel's location and the room itself was nice.
Here are the things that disappointed me: They advertise that they have breakfast but it isn't like most hotels. In other locations when they say that they have breakfast, it's free. Yes, you could BUY an over-priced breakfast, but if I'm paying, I'm heading to a real restaurant where I can get whatever I want. And I asked them 3 times to fix the TV in my room (Once the night front desk guy came up to try -- bless him) but they could never get it fixed. It would have been nice had they switched it out or given me a discount on my room.
Comment from Hotel Management
by Kimberly W, Hotel Management
Thank you for sharing your experience at the Courtyard Salt Lake City Layton.
With a mission to provide superior customer service, we are sorry to hear we did not quite meet your expectations. As a Valued Guest, your feedback is important to us and will be shared with the team.
We do apologize that we were unable to get your tv working. Unfortunately, we were booked and unable to move you to a new room. We cannot adjust/discount a rate booked through a 3rd party as this reservation was. We do apologize for the inconvenience it was to you.
Thank you for staying at the Courtyard Salt Lake City Layton and we hope to provide you with a more satisfactory stay should your travels bring you back to Layton.
Guest Services Lead
Courtyard by Marriott Layton