Ratings based on 325 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Hotel staff / customer service was not the best.

Posted Jul 26, 2016
Location was inconvenient and hotel staff was less than desirable.
Comment from Hotel Management
Jul 26, 2016 by Leeann D. , Hotel Management
Thank you for staying with us!
4 out of 5
by A verified traveler from Idaho

a few glitches but mostly great

Posted Jul 25, 2016
Pros: Decor and food were nice.
Cons: Bathrooms need fans/ventilation.
Location: This hotel is not really close to anything but a couple of gas stations, a McDonald', Denny's, and a local restaurant/bar that we didn't try out.
The glitches: The front desk had some trouble with my check in. The room initially smelled like old Mexican food. There was no fan in the bathroom. The pool had floating hairs. The hotel and room were decorated in a nice modern looking decor, looks quite new. The breakfast was good with very nice women working hard to keep the area cleaned up. The hotel is situated right next to the freeway but we didn't hear any noise in our room. There are no beautiful grounds, but there was ample parking. The air conditioner was working perfectly and allowed you to set it so it would stay on constantly instead of cycling off and on, which wakes me up.
Comment from Hotel Management
Jul 26, 2016 by Leeann D. , Hotel Management
Thank you for staying with us :) I appreciate your feedback in all areas and will be sure to address them with the proper departments. I hope you enjoy the rest of your week :) Come see us again! Leeann D. Front Office Manager
3 out of 5
by Amanda

Posted May 24, 2016 on Hotels
Walls were extremely thin. I could hear the man in the next room snoring. The bed was very hard. Not what I expected from a HIE.
Comment from Hotel Management
by Leeann, Hotel Management
Thank you Amanda for staying with us. I hope you have a wonderful day :) Leeann D. Front Office Manager
4 out of 5
by Audrey from post falls

Nice hotel

Posted May 10, 2016 on Hotels
Everything was what you would expect, it was all nice. only negative would be that the pool is small as well as the hot tub. The breakfast room never had enough seating either, but the variety was good.
Comment from Hotel Management
Jul 16, 2016 by Leeann, Hotel Management
Thank you Audrey for staying with us. We also greatly appreciate that you have taken the time to provide us with feedback regarding your stay. I am happy to hear that you were able to enjoy your time here with us. I hope you will come back and visit us again! I hope you have an amazing day :) Leeann D. Front Office Manager
4 out of 5
by A verified traveler from Portland, OR

small and clean---nice pet walking area

Posted May 7, 2016
Pros: Good night's sleep, good breakfast in teh monring, dog loved the walking area
Cons: Refrigerator would be nice.
Location: didn't do anything but sleep and get on the road again. There is a Cactus restaurant right next door that seemed to be quite busy.
Got in late, waited on immediatley, given some cookies and off to bed we went.
Comment from Hotel Management
May 9, 2016 by Leeann D., Hotel Management
Silvercurls, Thank you for choosing us! We value your business and greatly appreciate your feedback on your stay with us. I am pleased to hear that you as well as your furry friend enjoyed your stay with us! Please come see us again! Have a wonderful day :) Leeann D. Front Office Manager
5 out of 5
by Tracy

Posted May 1, 2016 on Hotels
Comment from Hotel Management
Jul 9, 2016 by Leeann, Hotel Management
Thank you Tracy for the 5 star review!
4 out of 5
by A verified traveler from from WA

Good hotel, friendly service

Posted Apr 28, 2016
Quick check-in, friendly staff. Room was spacious enough, clean bathroom & an awesome shower head/water pressure. Good Breakfast as well ( turkey or pork sausage, eggs. Fruits. Coffee juices...overall it was good stay. Recommended.
Comment from Hotel Management
May 3, 2016 by Leeann D., Hotel Management
HT, Thank you so much for staying with us. I am happy to hear that you enjoyed your stay and we look forward to serving you in the future!
4 out of 5
by A verified traveler

Posted Apr 22, 2016 on Hotels
Comment from Hotel Management
Jun 25, 2016 by Leeann, Hotel Management
Thank you for the review. Please come and see us again :)
5 out of 5
by margee

Posted Apr 6, 2016 on Hotels
Comment from Hotel Management
Jun 25, 2016 by Leeann, Hotel Management
Thank you Margee for the 5 stars! Please come see us again when you are in the area :)
5 out of 5
by A verified traveler from Washington

Amazing hotel! Beautiful and well kept.

Posted Apr 5, 2016
Pros: Everything except the location.
Cons: More dining options around.
Location: Nothing to do.
Loved staying here. Called the front desk at 9 at night for blankets and they brought warm blankets to our door within minutes. Huge breakfast options with all name brand food - not the cheap stuff. Very roomy. The only bad thing I would say about this hotel is the location, there are not a lot of dining or shopping areas. If you aren't worried about that then I would definitely suggest staying here!
Comment from Hotel Management
Apr 5, 2016 by Leeann D., Hotel Management
Dear Kelsey, Thank you very much for your review! I am so glad to hear that you enjoyed your stay and our staff exceeded your expectations! We would love to see you again soon :) Have a Wonderful Day!