Wonderful customer service for an unexpected stay
Posted Jul 2, 2015
My family (husband, myself, 13 year old son) recently had an unexpected stay here. We traveled to Paris for the day from London on the Eurostar. When we arrived at the rail station that evening to return to London, we discovered that all service had been cancelled and they couldn't rebook us for 3 days. We had to get back to London, so we made plane reservations for the next morning. We weren't the only ones to do this, and all the hotels near the airport were booked. The closest available was this hotel. We booked, and arrived around 11pm. The front desk staff were exceedingly courteous and sympathetic about our plight. As this was a day trip, we had no belongings at all. They gave us all toiletries. Expedia had told us that the room we booked (the Royal King) could sleep 2 adults and a child, but this seemed to take the staff off-guard. They had to spend a few minutes finding a cot to bring into the room, all the while apologizing profusely. Our flight out the next morning was at 6:20, so they arranged for a taxi at 4am and gave us a wake up call at 3am. When we arrived down at the lobby, they gave us each a glass of orange juice. All in all, we were at the hotel for 4.5 hrs, and never saw it in the light. I wish we had. The photos are amazing. Later, I wrote to the hotel telling them about our experience and how wonderful the staff had been, and they gave us a partial refund due to the circumstances. Truly wonderful service.