Amazing Site and Facility, Disappointing Experienc
Posted Nov 23, 2016
This is an absolutely magical building and site, and location is perfect place to stay if you are departing from CDG in the morning. This was our second stay at this hotel, and I was traveling with family. We loved our rooms, the staff could not have been more gracious. However, we had dinner in the restaurant and my brother got food poisoning and could not depart the next day as planned. It was a very stressful situation, and I met with the Manager of Quality before departing and was told that the hotel would take care of my brother's extra night stay due to the restaurant food that caused his delayed departure. When my brother went to check out, they did not waive those charges. Although the facade of the exceptional service was convincing, in the end they did not perform as a 5 star experience and abide by their commitments to do so.