All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Great hotel, very clean and great free breakfast options. EV chargers were a big plus !
Roland
Stayed 2 nights in Apr 2024
10/10 Excellent
Laura, Chilliwack
Traveled with partner
Apr 16, 2024
Second time we stayed here. Room was great, we always ask for the top floor of the perimeter rooms, not in the tower. Very quiet and pleasant.
Sport groups of teenagers were present and they all stay in the tower.
Fantastic breakfast! Lots of variety and plenty of it.
Thank you for taking the time to leave a review on your recent stay Kim. We are delighted to hear that you enjoyed your time with us and that our Front Desk team were able to leave a positive impact on your trip. We hope to welcome you back again on your next stay in Kelowna.
Staff was quick, friendly and efficient. Will be back.
Don
Stayed 3 nights in Apr 2024
Response from Front Desk Manager on Apr 11, 2024
Thank you for taking the time to leave a review on your recent stay Don. We are delighted to hear that our staff were able to make an impression on you and will be passing along your compliments to our front desk team. We look forward to welcoming you back on your next trip to Kelowna.
10/10 Excellent
Bill
Apr 10, 2024
Liked: Property conditions & facilities
Bill
Stayed 3 nights in Apr 2024
Response from Front Desk Manager on Apr 11, 2024
Thank you for taking the time to leave a review on your recent stay Bill. We are pleased to hear that you enjoyed your time with us, and hope to welcome you back on your next trip to Kelowna.
Thank you for taking the time to leave a review on your recent stay Stephanie. We are pleased to hear that you enjoyed your time with us, and hope to welcome you back on your next trip to Kelowna.
We had a good stay here. Was a little loud in the evening as there was a bunch of soccer kids. But overall really good.
Robert
Stayed 2 nights in Mar 2024
Response from Front Desk Supervisor on Apr 1, 2024
Thank you, Robert for taking the time out of your day to share this feedback with us. Your business is very important to us, and we value your feedback. We are happy to hear that you enjoyed your stay with us. In the evening kids were loud. Our security team was informed, and they tried their best to take care of this issue. Apologies for the inconvenience. Hope to welcome you back on your next visit to Kelowna.
Response from Front Desk Supervisor on Apr 5, 2024
Thank you, Kyla, for completing the survey. We are pleased to know that you had a wonderful stay with us. We are hoping to welcome you back for your next visit to Kelowna.
Great convenience with amenities. Good variety breakfast. Friendly staff.
Kenneth
Stayed 1 night in Mar 2024
Response from Front Desk Manager on Mar 29, 2024
Thank you for taking the time to leave a review on your recent stay Kenneth. We are happy to hear that our team was able to make your stay an exceptional experience, and that you were able to enjoy our complimentary breakfast. We look forward to welcoming you back on your next visit to Kelowna
We stayed for 3 nights during spring break. The kids and I were impressed with how clean the hotel was and the amazing hot breakfast with all the different choices available. The room was also pretty spacious. We will definitely stay here again.
Michelle
Stayed 3 nights in Mar 2024
Response from Front Desk Supervisor on Apr 5, 2024
Thank you, Michelle for taking the time out of your day to share this feedback with us. Your business is very important to us, and we value your feedback. We are happy to hear that you enjoyed your Stay with us. We look forward to welcoming you back again.
Thank you for taking the time to leave a review on your recent stay at our hotel Juliet. I am pleased to hear that you had a good sleep and enjoyed our complimentary buffet breakfast. While we fell just short of earning a 5/5 on this stay, we hope to have another opportunity on your next trip to Kelowna to improve on your experience.
Thank you for taking the time to leave a review on your recent stay at our hotel Jessica. I am pleased to hear that you enjoyed your time with us and we hope to welcome you back on your next trip to Kelowna.
Thank you for taking the time to leave a review on your recent stay at our hotel Andrea. I am pleased to hear that you enjoyed your time with us and our outdoor hot tubs. We hope to welcome you back on your next trip to Kelowna.
Thank you for taking the time to leave a review on your recent stay Andrea. We're pleased to see that you enjoyed your time with us, and the positive feedback on our team. We will pass along your compliments to the staff, and look forward to welcoming you back on your next trip to Kelowna.
It was in the middle of everything we needed to do in the city.
Casey
Stayed 1 night in Mar 2024
Response from Front Desk Manager on Mar 12, 2024
Thank you for taking the time to leave a review on your recent stay with us Casey. We're pleased to hear you had an overall pleasant experience staying with us, and our location being convenient for your needs. We hope to welcome you back on your next trip to Kelowna and have a 2nd chance to earn a 10/10
10/10 Excellent
Sukhwinder
Mar 10, 2024
Sukhwinder
Stayed 1 night in Feb 2024
Response from Front Desk Manager on Mar 12, 2024
Thank you for taking the time to leave a review on your recent stay Sukhwinder. We are happy to see that you enjoyed your time with us, and hope to welcome you back on your next trip to Kelowna.
Staff very friendly. Clean well kept property. As always a great breakfast
Tina
Stayed 1 night in Feb 2024
Response from Front Desk Manager on Mar 12, 2024
Thank you for taking the time to leave a review on your recent stay Tina. We're delighted to see you enjoyed your stay with us, and will pass along your compliments to the various teams on the excellent service they provided. We look forward to welcoming you back on your next trip to Kelowna.
Thank you for taking the time to leave a review on your recent stay Marcus. We are happy to see that you enjoyed your time with us, and hope to welcome you back on your next trip to Kelowna.
Thank you for taking the time to leave a review on your recent stay Jack. While we are pleased to see you enjoyed your stay with us, we strive to deliver an exceptional experience to every guest, and it looks like we fell just short of that mark. If you have any additional feedback on how we can improve on your next stay, please reach out and let us know.
10/10 Excellent
GREGORY
Feb 28, 2024
GREGORY
Stayed 1 night in Feb 2024
Response from Front Desk Manager on Mar 20, 2024
Thank you for taking the time to leave a review on your recent stay at our hotel Gregory. I am pleased to hear that you enjoyed your time with us and we hope to welcome you back on your next trip to Kelowna.
Clean bright property with good amenities and great breakfast
Robert
Stayed 4 nights in Feb 2024
Response from Front Desk Manager on Mar 5, 2024
Thank you for taking the time to leave a review on your recent stay Robert. We are pleased to hear that you were able to take advantage of our complimentary buffet breakfast and the variety of amenities on offer at the property. We hope to welcome you back on your next trip to Kelowna.
King suite is nice and roomy. Bathroom was big with a nice soaker tub and separate shower.
SANDRA
Stayed 1 night in Feb 2024
Response from Front Desk Manager on Mar 5, 2024
Thank you for taking the time to leave a review on your recent stay Sandra. We are delighted to hear that the Executive King met your expectations and that you were able to relax and enjoy your time with us. We hope to accommodate you again on your next trip to Kelowna.
Thank you for taking the time to leave a review on your recent stay Roger. We are pleased to hear that you enjoyed your time with us, and hope to welcome you back on your next trip to Kelowna.
Heating the room was terrible. One could NOT turn down the temperature. And when one turned off the heat, freezing.
Mobility issues: tiny tiny elevator so used stairs to carry heavy bags of hockey equipment.
Parking was crazy. Had to park far far from my room
Ain't using you guys again !
David
Stayed 2 nights in Feb 2024
Response from Front Desk Manager on Feb 19, 2024
Thank you for taking the time to leave us a review on your recent stay David. I would like to apologize on behalf of our team for not being able to meet your expectations on your stay. I have had our maintenance team review the room you stayed in to correct the thermostat issue you experienced to ensure future guest's do not have a similar issue.
Thank you for taking the time to leave us a review on your recent stay Ryan. We're pleased to hear that you enjoyed your time with us, and look forward to seeing you again on your next stay in Kelowna.
Thank you for taking the time to leave us a review on your recent stay Jean. We're pleased to hear that you enjoyed your time with us, and look forward to seeing you again on your next stay in Kelowna.
Thank you for taking the time to leave a review on your recent stay Frank. We are pleased to hear that you enjoyed your time with us, and hope to welcome you back on your next trip to Kelowna.
Conveniently located, clean, updated rooms. Pool and outdoor hottubs a hit for the kids.
Angela
Stayed 1 night in Feb 2024
Response from Front Desk Manager on Feb 13, 2024
Thank you for taking the time to leave a review on your recent stay Angela. We are pleased to see that you enjoyed your time with us, our updated rooms, and that the kids were able to have a blast with the pool and hot tubs. We hope to welcome you back on your next stay in Kelowna.
8/10 Good
donald
Traveled with partner
Feb 12, 2024
The staff are very welcoming
donald
Stayed 1 night in Feb 2024
Response from Front Desk Manager on Feb 13, 2024
Thank you for taking the time to leave a review on your recent stay Donald. We appreciate the kind words about our team and the hard work they do, and will pass along the compliments to them. We hope to welcome you back on your next stay in Kelowna.
This property has been updated and it’s lovely. The staff are super helpful and pleasant. My only frustration in that the contractor who provided the airport shuttle closed their business so I was left paying for a cab to the airport and I wasn’t aware of this change. Otherwise I recommend this hotel.
Heather
Stayed 1 night in Feb 2024
Response from Front Desk Manager on Feb 13, 2024
Thank you for taking the time to leave a review on your recent stay Heather. We appreciate the kind words about our team and the hard work they do. The closure of the airport shuttle service has been a challenge for our team, but we continue to look at alternative solutions and provide options to our guest's to make this transition period as seamless as possible, and thank you for your understanding. We hope to welcome you back on your next stay in Kelowna.
Thank you for taking the time to leave a review on your recent stay Larry. We are pleased to see you enjoyed your time with us, and hope to welcome you back on your next stay in Kelowna.
Thank you for taking the time to leave a review on your recent stay Janie. We are pleased to see you enjoyed your time with us, and hope to welcome you back on your next stay in Kelowna.
8/10 Good
Norma
Jan 30, 2024
Liked: Property conditions & facilities
Norma
Stayed 3 nights in Jan 2024
Response from Front Desk Manager on Feb 13, 2024
Thank you for taking the time to leave a review on your recent stay Norma. We are pleased to see you enjoyed your time with us, and hope to welcome you back on your next stay in Kelowna.
We only stayed one night. Good breakfast i the morning
Mary
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 30, 2024
Thank you for taking the time to leave a review on your recent stay Mary. We are pleased to see that you enjoyed your time with us, and that you were happy with the breakfast options available. We hope to see you again on your next stay in Kelowna.
Safe, nice place, great staff. No complaints other than the shower in my room had very little pressure.
Kimberly
Stayed 2 nights in Jan 2024
Response from Front Desk Manager on Jan 30, 2024
Thank you for taking the time to leave a review on your recent stay Kimberly. We are pleased to see that you enjoyed your time with us, and will certainly be passing along your compliments to our team about the positive interactions with the staff. We hope to see you again on your next stay in Kelowna.
Thank you for taking the time to leave a review on your recent stay James. We are pleased to see that you enjoyed your time with us, and hope to see you again on your next stay in Kelowna.
Thank you for taking the time to leave a review on your recent stay John. We are pleased to see you enjoyed your time with us, and hope to see you again on your next trip to Kelowna.
8/10 Good
David
Jan 21, 2024
Liked: Cleanliness
David
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 30, 2024
Thank you for taking the time to leave a review on your recent stay David. We are pleased to see you enjoyed your time with us, and hope to see you again on your next trip to Kelowna.
One night stay before flight out. Nice meal at the pub and convenient shuttle to airport. Good breakfast.
susan
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 30, 2024
Thank you for taking the time to leave a review on your recent stay Susan. We are pleased to see you enjoyed your time with us, and hope to see you again on your next trip to Kelowna.
Great breakfast choices. Great staff and amazing room! Will be back.
Andrea
Stayed 2 nights in Jan 2024
Response from Front Desk Manager on Jan 30, 2024
Thank you for taking the time to leave a review on your recent stay Andrea. I am pleased to see that you were able to enjoy your time with us, and will be passing along your compliments to our team on their service. We look forward to accommodating you on your next trip to Kelowna.
8/10 Good
Derek
Jan 17, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Derek
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 30, 2024
Thank you for taking the time to leave a review on your recent stay Derek. We are pleased to see you enjoyed your time with us, and hope to see you again on your next trip to Kelowna.
2/10 Terrible
charles
Jan 15, 2024
charles
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 17, 2024
Thank you for taking the time to leave a review on your recent stay Charles. I apologize that your stay fell far short of our expectations - the experience you had is not indicative of our typical service or the standards that we set for ourselves. If you would like to provide any additional feedback on what went wrong with your stay, please send us a message so we can better address what went wrong for future guests.
Good spot to stay for a few nights. Everything you need within walking distances
Alan
Stayed 2 nights in Jan 2024
Response from Front Desk Manager on Jan 17, 2024
Thank you for taking the time to leave a review on your recent stay Alan. We appreciate the kind words and our pleased to see you enjoyed the convenience of our location for your time with us. We hope to welcome you back on your next trip to Kelowna.
6/10 Okay
Michael
Jan 7, 2024
Michael
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 13, 2024
Thank you for taking the time to leave a review on your recent stay Michael. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Thank you for taking the time to leave a review on your recent stay Beverley. We are pleased to see that you enjoyed your time with us, and hope to accommodate you again on your next trip to Kelowna.
Thank you for taking the time to leave a review on your recent stay Harry. We are pleased to see that you enjoyed your time with us, and hope to accommodate you again on your next trip to Kelowna.
10/10 Excellent
Kuldeep Singh
Traveled with family
Jan 1, 2024
Liked: Cleanliness, amenities
Kuldeep Singh
Stayed 1 night in Dec 2023
Response from Front Desk Manager on Jan 5, 2024
Thank you for taking the time to leave a review on your recent stay Kuldeep. We are pleased to see that you enjoyed your time with us, and hope to accommodate you again on your next trip to Kelowna.
Thank you for taking the time to leave a review on your recent stay Brooklynn. We are pleased to see you enjoyed your time with us, and hope to see you again on your next trip to Kelowna.