Ratings based on 430 Verified Reviews

4.3 out of 5
93% of guests recommend
4.6 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from White Rock BC

First time to stay in west Kelowna

Posted May 25, 2017
Pros: Hot tub and free breakfast
Location: We were visiting family in Rutland and surrounding area which was anywhere from 20 to 35 minutes depending on traffic conditions
Our first night our king bed was far to hard but the staff quickly changed us to a different room on the 2nd floor which was enjoyed for the rest of our stay
Comment from Hotel Management
May 27, 2017 by Tina, Hotel Management
Dear Thank you for your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for choosing us during your visit to West Kelowna. Sincerely, Tina Schulte, Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Red Deer AB

close to everything we needed and close to golf

Posted May 23, 2017
Pros: see above
Cons: see above
The staff is good and so was the breakfast. It is a relatively new hotel. There was minimal staff on for the long weekend so housekeeping was reduced. There was flooding in the Kelowna area so there was a boil water advisory. We thought the hotel should have provided daily bottled water because of this but they only provided water the first night. The jets were not working properly on the hot tub. Everything else was great. We would stay there again. The rooms are spacious. It seemed like a good area of town. It was close to where we needed to be. Shops and restaurants were close by. There was also a golf course nearby.
Comment from Hotel Management
May 23, 2017 by Tina, Hotel Management
Dear Joan Thank you for your recent stay at our property. Your business is very important to us and we value your feedback. We have been providing daily bottled water at the front desk, sorry to hear you did not get any. We hope you will come back and see us again soon.Thank you for choosing us during your visit to West Kelowna. Sincerely, Tina Schulte, Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 19, 2017
Nice hotel , friendly staff , convient location ! We had great stay in Kelowna , will visit again
Comment from Hotel Management
May 22, 2017 by Tina, Hotel Management
Dear Valued Guest Thank you for your recent stay at our property. Your business is very important to us and we value your feedback. We do hope to see you again in the near future. Thank you for choosing us during your visit to West Kelowna. Sincerely, Tina Schulte, Front Office Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, but noisy

Posted May 16, 2017
Pros: Nice and new.
Cons: Attentiveness and politeness of staff could certainly be improved.
The first two nights of our stay there was a lot of noise in the hallways due to a group of teenagers staying at the hotel. When we complained to the hotel staff, nothing was done about our complaint and no apologies offered. Very disappointing.
Comment from Hotel Management
May 22, 2017 by Tina, Hotel Management
Dear Valued Guest Thank you for your recent stay at our property. Your business is very important to us and we value your feedback. Our sincere apologies for not exceeding your expectations. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We do hope you will come back and see us again soon. Thank you for choosing us during your visit to West Kelowna. Sincerely, Tina Schulte, Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 15, 2017
Hotel is located close to Mission Hill and Quail's Gate.
Comment from Hotel Management
May 20, 2017 by Tina, Hotel Management
Dear Valued Guest Thank you for your recent stay at our property. We appreciate you for choosing us during your visit to West Kelowna. Sincerely, Tina Schulte, Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from west kelowna

Pleasant

Posted May 12, 2017
Convenient with breakfast provided. Very friendly staff .
Comment from Hotel Management
May 12, 2017 by Tina, Hotel Management
Dear Mam Thank you for your recent stay at our property. Your business is very important to us and we value your kind comment. We hope you will come back and see us again soon. Thank you for staying with us during your visit to West Kelowna. Sincerely, Tina Schulte, Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 12, 2017
Beautiful hotel. And a fantastic organic grocery store right next door!!
Comment from Hotel Management
May 12, 2017 by Tina, Hotel Management
Dear Anonymous; Thank you for your kind comment. Yes, Nature's Fair is a wonderful store to have next to us, when you show your keycard you do get an additional 15% off groceries, I do hope you took advantage of the savings. We hope you will come back and see us again soon. Thank you for choosing us during your visit to West Kelowna. Sincerely, Tina Schulte, Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

Excellent stay

Posted May 11, 2017
Pros: Modern aesthetic, spacious rooms and very comfortable bed
Location: This hotel is not even near downtown Kelowna so a vehicle is a must. However, there are lots of restaurants and stores in the vicinity.
Stayed at this hotel for a few nights on business and had a great stay. The room was clean and comfortable and everything was exactly what one would expect from a Best Wester Plus. The pool has a waterslide and many of the guests seemed to be families with lots of kids. This might not be what one might want while on a business trip but the room was quiet even if the common areas were not.
Comment from Hotel Management
May 12, 2017 by Tina, Hotel Management
Dear T Thank you for your recent stay at our property. We value your feedback to help us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you for choosing us during your visit to West Kelowna. Sincerely, Tina Schulte, Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Posted May 10, 2017
We were here to help my daughter purchase a home. It was nice to come back to a comfortable room to relax at the end of the day and to get a good night's sleep. Also, it was central to everything in West Kelowna.
Comment from Hotel Management
May 12, 2017 by Tina, Hotel Management
Dear Mary; Thank you for your recent stay at our property. It is nice to hear you had a good night's sleep. Your business is very important to us and we value your feedback. We hope you will come back soon and see us again. Thank you for choosing us during your visit to West Kelowna. Sincerely, Tina Schulte, Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean and comfortable

Posted May 8, 2017
We enjoyed our one night at this hotel. Hayley checked us in and was very accommodating and friendly. The room was large and clean and the beds were comfortable. I would definitely stay here again when traveling through Kelowna!
Comment from Hotel Management
May 12, 2017 by Tina, Hotel Management
Dear Thank you for your recent stay at our property. I appreciate your comment and it is good to hear you thought our beds were comfortable. We look forward to welcoming you back. Sincerely, Tina Schulte, Front Office Manager