Lobby

Opiniones de Comfort Suites Kelowna

3 out of 5
Comfort Suites Kelowna
2656 Highway 97 N, Kelowna, BC

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 528 de 1004 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 325 de 1004 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 94 de 1004 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 34 de 1004 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 23 de 1004 opiniones" "

8.8/10

Limpieza

9.0/10

Servicio y personal

8.4/10

Servicios

8.8/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Sheldon

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Renovations in main lobby April 2024
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Terri

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent especially still when going thru renovations
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Lisa

Viaje de negocios, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios
Awesome
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Rossana

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our stay at this hotel was absolutely fantastic. The staff members were incredibly friendly and accommodating, making us feel right at home from the moment we arrived. The rooms were not only comfortable but also exquisitely designed, providing a perfect retreat after a day of exploring.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

YanMin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Tushar, el 14 abr. 2024
Thank you for taking the time to leave your comments and review! We are happy to hear that you and your family enjoyed your stay with us and look forward to welcoming you back again soon!!

10/10 Excelente

Owen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Tushar, el 14 abr. 2024
Thank you for taking the time to leave your comments and review! We are happy to hear that you and your family enjoyed your stay with us and look forward to welcoming you back again soon!!

10/10 Excelente

Dana

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
.
Se hospedó 4 noches en abril de 2024
Respuesta de Tushar, el 14 abr. 2024
Thank you for taking the time to leave your comments and review! We are happy to hear that you and your family enjoyed your stay with us and look forward to welcoming you back again soon!!

10/10 Excelente

Yacov

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Ok
Se hospedó 1 noche en marzo de 2024
Respuesta de Tushar, el 14 abr. 2024
Thank you for taking the time to leave your comments and review! We are happy to hear that you and your family enjoyed your stay with us and look forward to welcoming you back again soon!!

6/10 Aceptable

Ben

Se hospedó 5 noches en marzo de 2024
Respuesta de Tushar, el 14 abr. 2024
Thank you for taking the time to provide feedback regarding your recent stay at Comfort Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests

4/10 Malo

Alan

Viaje de negocios
Room was dirty. Floors dirty, hair in bathroom on countertop and sink was full of stains.
Se hospedó 1 noche en abril de 2024
Respuesta de Janice - Guest Services, el 3 abr. 2024
Thank you for taking the time to leave us your feedback. We are sorry to hear that we failed to exceed your expectations and will be using your feed back to help improve our daily housekeeping checks. Our hotel cleanliness is more often applauded, so we are sincerely sorry that this impacted your stay with us.

4/10 Malo

Nylan

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The building was under renovation, the halls were very dirty, we were there for 3 nights, our beds were never maid, the floors were not vaccumed, one day our room didnt get maid service at all so we had to call the front desk asking for towels and toiletries. The staff was confrontational when we gave a poor review and still did not rectify all our room issues. We will not stay here again.
Se hospedó 3 noches en marzo de 2024
Respuesta de Tushar, el 31 mar. 2024
Thank you for taking the time to provide feedback regarding your recent stay at Comfort Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 Bueno

stuart

Se hospedó 6 noches en marzo de 2024

8/10 Bueno

Greg

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
.
Se hospedó 1 noche en marzo de 2024
Respuesta de Tushar, el 14 abr. 2024
Thank you for taking the time to leave your comments and review! We are happy to hear that you and your family enjoyed your stay with us and look forward to welcoming you back again soon!!

6/10 Aceptable

Michelle

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza y condiciones de la propiedad
Loved the pool. Hotel was under construction so parking was limited. Rooms are modern but wasn't very clean when we arrived.
Se hospedó 2 noches en marzo de 2024
Respuesta de Tushar, el 31 mar. 2024
Thank you for taking the time to provide feedback regarding your recent stay at Comfort Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 Malo

Suzanne

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was spacious and newly renovated. There was dust on many surfaces in the room. Starting from arrival there is limited parking space because of all the storage containers taking up all the spaces. (There are at least 10) entering the hotel the first thing you see are floor to ceiling tarps for a huge construction process in the entrance. We brought our grandchildren there for 1 night of swimming and fun and every time we went to use the pool there were no pool towels in the pool area. Twice i asked the front desk to bring towels and they only brought out about 4-6 towels while the pool was full of families as it is spring break.. The included breakfast was OK and typical of this franchise. The kids enjoyed the waffles.
Se hospedó 1 noche en marzo de 2024
Respuesta de Tushar, el 31 mar. 2024
Thank you for taking the time to provide feedback regarding your recent stay at Comfort Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excelente

Casey

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Tushar, el 14 abr. 2024
Thank you for taking the time to leave your comments and review! We are happy to hear that you and your family enjoyed your stay with us and look forward to welcoming you back again soon!!

10/10 Excelente

Kate

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice stuff.
Se hospedó 1 noche en marzo de 2024
Respuesta de Tushar, el 31 mar. 2024
Looks like overall, you had a good stay! Thank you for leaving us your feed back, we appreciate your time. May I apologize that our hallways are a little unkempt do to our current renovations, we are doing our best to be on top of this as we want all of our guests to enjoy ALL public areas of our hotel! We look forward to welcoming you again soon!

8/10 Bueno

Renu

Le gustó: Limpieza y servicio y personal
Everything good
Se hospedó 1 noche en marzo de 2024
Respuesta de Tushar, el 31 mar. 2024
Looks like overall, you had a good stay! Thank you for leaving us your feed back, we appreciate your time. May I apologize that our hallways are a little unkempt do to our current renovations, we are doing our best to be on top of this as we want all of our guests to enjoy ALL public areas of our hotel! We look forward to welcoming you again soon!

8/10 Bueno

Todd

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Cool pool good breakfast …. No green space or outdoor patio
Se hospedó 2 noches en marzo de 2024
Respuesta de Tushar, el 31 mar. 2024
Looks like overall, you had a good stay! Thank you for leaving us your feed back, we appreciate your time. May I apologize that our hallways are a little unkempt do to our current renovations, we are doing our best to be on top of this as we want all of our guests to enjoy ALL public areas of our hotel! We look forward to welcoming you again soon!

8/10 Bueno

Nicola

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This hotel was good for a one night stay before we flew out of YLW. The room was spacious and the bed was very comfortable. The rest of our stay was very average. TV options were VERY limited with no Netflix, no good channels and no ability to mirror or Chromecast (even though the channel guide and remote made it seem like these were available. The free breakfast was better than some, though I would hesitate to call it good. I really don’t understand why places like this can’t spend a few cents more to provide decent coffee. The coffee served in-room and with the breakfast was not worth drinking.
Se hospedó 1 noche en marzo de 2024
Respuesta de Tushar, el 31 mar. 2024
Thank you for taking the time to provide feedback regarding your recent stay at Comfort Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excelente

Jessika

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We enjoyed Comfort Suites. The Staff were very friendly and helpful. They genuinely asked how our rooms were. They had no problem upgrading our room to a larger suite. Although, #425 was very noisy because of the roof ventalation fan, overall well lit clean suite for a good price. My kids were excited about the waterslide. They said it was the best yet! Contennental Breakfast was good, they ran out of orange juice, and 10 minutes later it was filled 👌. I would stay there again.
Se hospedó 1 noche en marzo de 2024
Respuesta de Janice - Guest Services, el 21 mar. 2024
Hi Jessika! Thank you for taking the time to leave your comments and review! We are happy to hear that you and your family enjoyed your stay with us and look forward to welcoming you back again soon!!

10/10 Excelente

Katherine

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Waterslide for kids. Good breakfast room. Comfortable beds
Se hospedó 2 noches en marzo de 2024
Respuesta de Janice - Guest Services, el 21 mar. 2024
Hello Katherine! Thank you for taking the time to leave your thoughts about your stay with us! We are happy to see you enjoyed your stay! Looking forward to your next visit!

10/10 Excelente

Rob, Summerland

Viaje familiar
Bit of construction going on, but overall a good experience.
Se hospedó 1 noche en marzo de 2024
Respuesta de Tushar, el 31 mar. 2024
Looks like overall, you had a good stay! Thank you for leaving us your feed back, we appreciate your time. May I apologize that our hallways are a little unkempt do to our current renovations, we are doing our best to be on top of this as we want all of our guests to enjoy ALL public areas of our hotel! We look forward to welcoming you again soon!

8/10 Bueno

Mary L, Oliver

Viaje en pareja
No le gustó: Limpieza y condiciones de la propiedad
Nice pool and hot tub. Comfortable bed and quiet at night. Could use some tlc. Hallways dirty
Se hospedó 3 noches en marzo de 2024
Respuesta de Janice - Guest Services, el 21 mar. 2024
Hello Mary, Looks like overall, you had a good stay! Thank you for leaving us your feed back, we appreciate your time. May I apologize that our hallways are a little unkempt do to our current renovations, we are doing our best to be on top of this as we want all of our guests to enjoy ALL public areas of our hotel! We look forward to welcoming you again soon!...maybe after our refresh is complete? :)

6/10 Aceptable

Melanie

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Tushar, el 14 abr. 2024
Thank you for taking the time to provide feedback regarding your recent stay at Comfort Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests

10/10 Excelente

brandy

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Kids loved the wayerslide!
Se hospedó 1 noche en marzo de 2024
Respuesta de Tushar, el 31 mar. 2024
Looks like overall, you had a good stay! Thank you for leaving us your feed back, we appreciate your time. May I apologize that our hallways are a little unkempt do to our current renovations, we are doing our best to be on top of this as we want all of our guests to enjoy ALL public areas of our hotel! We look forward to welcoming you again soon!

6/10 Aceptable

Robert, Castlegar

Se hospedó 2 noches en marzo de 2024
Respuesta de Tushar, el 14 abr. 2024
Thank you for taking the time to provide feedback regarding your recent stay at Comfort Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests

10/10 Excelente

Brenda

Viaje familiar con niños
Kids loved the waterslide… great staff!!
Se hospedó 2 noches en marzo de 2024
Respuesta de Tushar, el 31 mar. 2024
Looks like overall, you had a good stay! Thank you for leaving us your feed back, we appreciate your time. May I apologize that our hallways are a little unkempt do to our current renovations, we are doing our best to be on top of this as we want all of our guests to enjoy ALL public areas of our hotel! We look forward to welcoming you again soon!

8/10 Bueno

Chizu

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Tushar, el 14 abr. 2024
Thank you for taking the time to leave your comments and review! We are happy to hear that you and your family enjoyed your stay with us and look forward to welcoming you back again soon!!

8/10 Bueno

Kyle

Viaje familiar con niños
Le gustó: Limpieza y servicios
In the middle of renovations so at times a bit noisy, hallways a bit dirty. Found screws on the floor of the public bathroom. The staff was mostly good but one was quite rude when told that the coffee in the lobby needed to be replenished.
Se hospedó 3 noches en marzo de 2024
Respuesta de Tushar, el 15 mar. 2024
Thank you for taking the time to provide feedback regarding your recent stay at Comfort Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excelente

Ryan, London

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
On negative was that the walls/floors are thin. Tough sleep as it was a family of elephants above us.
Se hospedó 1 noche en marzo de 2024
Respuesta de Tushar, el 15 mar. 2024
Thank you for taking the time to provide feedback regarding your recent stay at Comfort Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 Bueno

Bernadette

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Super nice room, comfortable bed, but it was a bit noisy and from kids running and shouting in hallways and in the room next to us. However, the staff did say they could move us. Staff were helpful and friendly, and overall we enjoyed our stay.
Se hospedó 1 noche en marzo de 2024
Respuesta de Tushar, el 15 mar. 2024
Thank you for taking the time to provide us with a feedback regarding your recent stay at Comfort Suites. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

4/10 Malo

Katherine

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Expedias website falsely advertises the jetted tub in the king room which we have booked previously. We found out upon check in that the jetted tubs are no longer in the room. We paid the extra $60 a night JUST for the tub because we were taking two days off to relax and unwind. Also we were disappointed that renovations were being done in the room above us. The staff are the saving grace of this hotel as everyone we spoke to was absolutely understanding, kind and professional. Expedia should compensate us for falsely advertising a room that did not exist any longer.
Se hospedó 2 noches en marzo de 2024
Respuesta de Janice - Guest Services, el 13 mar. 2024
Dear Katherine, Thank you for taking the time to leave us your feedback. We are sincerely sorry to hear that we failed to meet or exceed your expectations during your stay with us. We are investigating the 3rd party website room description discrepancies with our managers. We are pleased to hear that our staff was able to assist in any way they could, as it is an unfortunate oversight on their web page and we sincerely understand your disappointment and frustration. Kindest Regards,

8/10 Bueno

Carol

Le gustó: Limpieza y servicio y personal
Hotel is undergoing some renovations so no lobby area to speak of, there were shipping containers in most of the parking lot Staff were helpful and the room itself was very clean and comfortable
Se hospedó 1 noche en marzo de 2024
Respuesta de Tushar, el 15 mar. 2024
Thank you for taking the time to provide us with a feedback regarding your recent stay at Comfort Suites. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

2/10 Terrible

Rena

Viaje de negocios
No le gustó: Servicios
This was a terrible experience. This is the second time I was here. There was drywall dust in my room, like last time. A completely renovated room and the fan in the bathroom didn’t work. There were dirty towels left under the sink. And they said construction wouldn’t start till 9. It began at 8 am on my floor. When I spoke to the front desk he said he made a mistake the night before with the time. I said the is is the second time I’ve stayed for medical appts and the heater was so loud I had to shut it off. Others in the breakfast room were just as upset and said they had no sleep either. When I asked what they could do to fix this they said nothing.
Se hospedó 1 noche en marzo de 2024
Respuesta de Tushar, el 15 mar. 2024
Thank you for taking the time to provide feedback regarding your recent stay at Comfort Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excelente

Jami

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
You can hear people in the hallways. Sound proof doors would be nice. But the hotel itself was very enjoyable. Love the slide!!
Se hospedó 1 noche en marzo de 2024
Respuesta de Tushar, el 15 mar. 2024
Thank you for taking the time to provide feedback regarding your recent stay at Comfort Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excelente

Catherine

Se hospedó 1 noche en marzo de 2024
Respuesta de Tushar, el 14 abr. 2024
Thank you for taking the time to leave your comments and review! We are happy to hear that you and your family enjoyed your stay with us and look forward to welcoming you back again soon!!

10/10 Excelente

Clarissa

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely rooms, great service and amenities. Thank you!!!
Se hospedó 1 noche en marzo de 2024
Respuesta de Tushar, el 15 mar. 2024
Thank you for taking the time to provide us with a feedback regarding your recent stay at Comfort Suites. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

8/10 Bueno

Fred

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Building is under renovation but our room was finished and excellent.
Se hospedó 1 noche en marzo de 2024
Respuesta de Tushar, el 15 mar. 2024
Thank you for taking the time to share your comments with expedia.com. I am so pleased that you enjoyed your stay. Many guests advise us that they like the free hot breakfast- its great you did as well.

10/10 Excelente

Janet, Penticton

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Loved the updated room !! Nicely decorated! Comfortable bed also.
Se hospedó 1 noche en marzo de 2024
Respuesta de Tushar, el 15 mar. 2024
Thank you for taking the time to provide us with a feedback regarding your recent stay at Comfort Suites. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

6/10 Aceptable

Destinee

Viaje familiar con niños
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza
There were renovations going on which didn't bother us at all. Front desk person was very helpful and friendly. I was disappointed in the rooms. You could easily hear people talking in other rooms. The non-rug floor was sticky and had clearly not been cleaned. The pull-out chouce had hairs all over it. The towels and face clothes in the bathroom were stained. Pool qnd hot tub were decent though..kids loved it. Probably wouldn't stay again though tbh
Se hospedó 1 noche en febrero de 2024
Respuesta de Janice - Guest Services, el 3 mar. 2024
Dear Destinee, I am sorry to hear that we failed to exceed your expectations during your stay. We are usually commended for our rooms being very clean. I will bring up your experience with our head housekeeper and will ensure standards are being passed on to all of our staff. Perhaps once the renovations are fully complete, you can come to stay again and give us another opportunity to provide the exceptional cleanliness of our guest rooms.Kind Regards,

10/10 Excelente

Cheryl

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
They were under construction and there was a birthday party so never used the pool
Se hospedó 1 noche en marzo de 2024
Respuesta de Tushar, el 15 mar. 2024
Thank you for taking the time to provide us with a feedback regarding your recent stay at Comfort Suites. Your loyalty is important to us. Please visit us again soon!

6/10 Aceptable

Anneliese

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
The pool and hot tub were excellent, however, the market items by the front desk were very limited and the building is undergoing renovations.
Se hospedó 2 noches en febrero de 2024
Respuesta de Janice - Guest Services, el 3 mar. 2024
Dear Anneliese, I am sorry to hear that we were not able to meet or exceed your expectations during your recent stay with us. Was there something particular you were searching for in our marketplace that I can request to managers to bring in? We love to try and bring in a variety of items for all wants and needs. We understand that the renovations can be off putting and are sorry that our work disrupted your stay, we hope that once the renovations are fully complete, you will give us another opportunity to show you how great staying with us can really be!

8/10 Bueno

Wesley

Se hospedó 2 noches en febrero de 2024
Respuesta de Tushar, el 14 abr. 2024
Thank you for taking the time to leave your comments and review! We are happy to hear that you and your family enjoyed your stay with us and look forward to welcoming you back again soon!!

2/10 Terrible

Brandon

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Was not made aware that hotel is under renovation
Se hospedó 1 noche en febrero de 2024
Respuesta de Janice - Guest Services, el 25 feb. 2024
Thank you for taking the time to leave us your feedback. We are sincerely sorry to hear that our hotel refresh efforts have had a negative effect on your stay with us. We are doing our best to keep all public areas of the hotel clean and maintained during these renovations. I will forward concerns regarding there being no notification of these renovations on the Expedia booking site as well as passing on to our housekeeping supervisor, concerns regarding hallways and other public areas cleanliness.We hope we will see you again in the near future to show you our new look once the refresh is complete!

6/10 Aceptable

Brandi

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Very clean rooms. Did not have shuttle service despite Expedia advertising it. Under renovations.
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Services, el 19 feb. 2024
Dear Bramdi, Thank you for taking the time to complete Review regarding your recent stay at Comfort Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Sorry for the Inconvenience for the Shuttle as Our 3rd party Shuttle ended their contract. Your satisfaction is important to us as a valued guest. We hope for an opportunity to properly host you in the future.

2/10 Terrible

khalid

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
They give me room with noisy and there heating system in the room was too noisy worst stay . Heating system was going on off and every 10 min it start making loud noise . I already notify them when I was checking out . The room was near dumpster . Early morning garbage truck was making noise . What a room .
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Services, el 19 feb. 2024
Dear Khalid, Thank you for taking the time to complete Review regarding your recent stay at Comfort Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with Maintenance and Staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards,Shivam ChhabraGuest ServicesComfort Suites Kelowna

10/10 Excelente

Gordon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I arrived after a long flight, room was clean, comfortable and quiet. The lady who checked me in was very friendly and helpful.
Se hospedó 1 noche en febrero de 2024
Respuesta de Tushar , el 24 feb. 2024
Thank you so much for taking the time to share your comments.

8/10 Bueno

Alisha

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff were great, hotel was clean, and even though they were doing Reno’s, it was quiet and clean. One thing I was disappointed in was they change their breakfast dishes and cutlery from real to paper plates and wood cutlery.
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Services, el 19 feb. 2024
Dear Alisha, Thank you for taking the time to complete our Review regarding your recent stay at Comfort Suites. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

4/10 Malo

jocelyn

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Services, el 19 feb. 2024
Dear Jocelyn, Thank you for taking the time to complete Review regarding your recent stay at Comfort Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We hope for an opportunity to properly host you in the future.